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Raffles Hotel Le Royal


    Raffles Hotel Le Royal
 in Phnom Penh
    Raffles Hotel Le Royal
 in Phnom Penh

Reviews

TripAdvisor Traveler Rating:
2400 Reviews
Latest TripAdvisor Reviews

  • A Classic Hotel

    by gabrielladavies on 2020-04-01 03:45 am

    My parents and I stayed at Raffles Hotel Le Royal upon our arrival into Phnom Penh for our two week holiday in March 2020. We stayed for 3 nights in total, and thoroughly enjoyed our stay.
    The Hotel has recently been renovated and still had work being carried out on the one end of the Hotel. The Hotel is mainly white and has a fresh/breezy feel to it whilst still maintaining their Colonial theme throughout. The Pool was clean and very big so you were never too close to other guests.
    Our only drawback was the Service in their main restaurant Le Phnom 1929 was mildly testing at times. We understand English is not Cambodia's native language, however it was sometimes difficult to put our orders and requests across to staff due to the language barrier - my family and I have been all across Asia in the last 8 years and have not struggled as much as we did in this restaurant. Our main Waitress was lovely but seemed extremely nervous due to what seemed to be the Head Waiter watching her like a hawk, and she proceeded to pour a small drip of wine into my Mothers water glass, however I think if anyone was to be put in that situation they would make a small mistake as well.
    The next two evenings for dinner we visited the Rosewood Hotel around the corner which has a rooftop bar and two fantastic restaurants... however we felt the staff were not as welcoming and did not believe there was a pool (from what we could see) so would choose to stay at Raffles again if we were visiting Phnom Penh.

  • Exceptional

    by Laurent D on 2020-03-18 011:55 pm

    Had a great stay at the Raffles
    Loved the colonial style, clean hotel, very good gym, nice pool, good food and breakfast...
    Good location, always a tuk tuk in front to drive you around
    Security at the entrance, gate closed at night.
    Definitely a 5 stars recommendation

  • Holiday

    by Norfolklion18 on 2020-03-10 02:25 am

    Wow what can I say, met with a complimentary tea,ice cream and felt important.
    The Hotel was spotless and staff extremely helpful and the room was stunning.
    The pool was really good but watch the mosquitos THEY BITE.
    The breakfast incredible and the posh restaurant inside the hotel is definitely worth a visit.

    Owner Response
    Dear Norfolklion18,

    Thank you for sharing such a wonderful review with us. At Raffles, we pride ourselves on exemplary standards of service and hospitality and I am glad that you were able to feel welcomed and comfortable throughout your stay here.

    It is also great to hear that you had enjoyed your dining experiences as well as our greatest charm our team that make it all happen creating a memorable expereince for all our special feel welcome guests.

    Thank you once again for your feedback and we look forward to welcoming you back again soon, perhaps for a return visit when we complete our restoration works in May of this year.

    Yours sincerely,

    Dennis de Groot
    Hotel Manager

    RAFFLES_PhnomPenh, Manager at Raffles Hotel Le Royal, responded to this review

  • Glorious step back in time

    by Jill2003 on 2020-03-06 04:40 pm

    We loved this hotel and would definitely come back again. Comfort was everywhere which was especially noticeable by the pool. The Elephant Bar is sophisticated and welcoming. The staff are fantastic. The Restaurant has the most delicious food but was a bit cold.
    They are doing lots of renovations and even the noise of this didn't encourage me to mark this down.
    Loved the elephants everywhere.

    Owner Response
    Dear Jill2003,

    Thank you for taking the time to join us. I am pleased to hear that you had a wonderful experience at our Grand Dame and more so the Iconic Elephant bar, where the iconic Singapore Sling was first concocted in the mid 90's. Like yourself, many of our guests deem it a 'must-do' and make it a point to visit us whenever they are in Phnom Penh. It is great to hear that you enjoyed the history, charm and atmosphere at the Elephant bar and that you found it to be sophisticated. A century old tradition adapted from the early plantation days.

    We look forward to welcoming you back when we complete our restoration in May 2020, to experience the same Raffles' charming ambiance and legendary service and enjoy our newly restored Grand Dame.

    Yours sincerely,

    Dennis de Groot
    Hotel Manager.

    RAFFLES_PhnomPenh, Manager at Raffles Hotel Le Royal, responded to this review

  • Great Place to Stay

    by BobR2012_12 on 2020-03-05 011:39 pm

    Stayed here for two nights on our trip around Vietnam and Cambodia.
    Exceptional welcome from the staff and from Denis, hotel manager.
    Accommodation was very clean and comfortable. Just beware your room location as the early morning traffic and street noise can disturb. If you are a light sleeper then a pool facing room may be better for you.
    The garden and pool area are very inviting and great place to relax.
    We both enjoyed the food and drink in the elephant bar where the staff were very helpful and answered all of our questions.
    ATM on site for cash withdrawals .
    Getting around from the hotel location is no problem either by taxi or tuc tuc and both are very reasonably priced.
    No hesitation in recommending this hotel. We would stay there again
    B & F

    Owner Response
    Dear BobR2012_12

    Thank you for taking the time to write such a wonderful review following your recent stay at Raffles Le Royal.

    It was a true pleasure to have met you on arrival and once again thank you for choosing to stay with us, We greatly value and appreciate your positive and warm feedback, more so on the clean accommodation, tranquil gardens and pool side ambiance not to forget our Iconic Elephant bar, a trip down memory lane where we remember all your interests and likes, it will be my pleasure to share your kind compliments with our team.

    Your experiences will serve as an encouragement to all of our team members as we strive every day to provide the highest standards of service for our valued guests.

    Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Raffles Le Royal in the near future.

    Yours sincerely,

    Dennis de Groot
    Hotel Manager

    RAFFLES_PhnomPenh, Manager at Raffles Hotel Le Royal, responded to this review


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