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Raffles Singapore


    Raffles Singapore
 in Singapore
    Raffles Singapore
 in Singapore

Reviews

TripAdvisor Traveler Rating:
4561 Reviews
Latest TripAdvisor Reviews

  • Exceeded all expectations

    by Walter C on 2019-11-17 05:42 am

    On my bucket list since I was a teenager, in fact delayed our Singapore trip by a year to insure the restoration work was completed. Icons seldom meet expectations. Raffles' staff, food, ambiance and grounds totally exceeded ours. We feel privileged to have been able to participate in this grand icon's restoration.

  • Recently renovated. Possibly the best hotel I've stayed in ever!

    by AlabamaAnne on 2019-11-16 03:00 am

    Raffles is a Singapore icon. The facility has been recently renovated. It is absolutely gorgeous. Our room was actually a small suite - we were not expecting a separate sitting room with Nespresso coffee maker, huge flat screen TVs in both bedroom and sitting room, nightly turn-down with fresh sweets, daily fruit and candy brought to our room, and also a gorgeous and huge bathroom!

  • The service needs to be relook

    by Mantatattoo on 2019-11-15 06:49 pm

    We made this booking at the grand lobby for a dear friend birthday

    The entire experience was ruined

    From the arrival at the door
    Firstly- confusing signage for visitors
    Secondly - host kind of greeted but didn't offered to open the door and the gesture pointing behind the lobby is not elegant

    The saving grace was by our sever whom we can feel his passion and pride in his work.

    You can change the hardware but the soft ware needs work.

  • Honeymoon treat in the city

    by X5231MBtimw on 2019-11-15 01:41 am

    So many thoughtful touches in the rooms and the staff:guest engagement. Staff with initiative and service culture. From the cleaners through to the butlers and head chef. In the busiest part of the city, the grounds are an oasis of calm. The rooms are very well soundproofed

  • Just reopened after huge refurbishing but already excellent

    by KUSNACHT on 2019-11-12 00:57 am

    We stayed there for a short week and were lucky to travel to Singapore just in time for the Raffles reopening.
    Despite those 2 years out of the business the whole place is already so well organized and perfectly working!
    We had been there in the past and were afraid not to find anymore what we had liked so much at the Raffles. But the very rare and specific atmosphere is still there. When most important renovations usually result in losing the hotel atmosphere, at the Raffles they succeeded in both modernizing and keeping the essence of the place.
    It is extremely comfortable, whether you talk about the bedrooms, the bathrooms and living rooms. The remotes (iPad) for lights, TV, radio, etc work very well and are very easy to use.
    The service is just perfect, any food from the room service is excellent. And by the way this is another specific advantage of the Raffles: whether you choose Ducasse restaurant or Pic, you will have an amazing time. Not all places offer such high level possibilities!
    Not to mention the spa, probably one of the best in Asia,
    I have only one "negative" comment: the cleaning of the main lobby takes place during the night which I can understand. But the cleaners (vacuum or water I don't know) are too noisy and can be heard from the suites on the first floor. Choosing a silent model might be necessary.

    But cleaning or not, no doubt we'll be back next time we visit Singapore

    Owner Response
    Dear KUSNACHT,

    Thank you for staying at our newly reopened Raffles Singapore. I am exceedingly glad that we managed to surpass your expectations. It is true that the restoration was important for us to upgrade our spacious suites and spaces with technological advancements and modern facilities to provide our guests with an improved Grand Dame, all while retaining our distinctive characteristics and rich heritage. I hope you also enjoyed the exclusive toiletries and luxurious amenities in your suite during your stay.

    Indeed, our newly opened bars, restaurants, courtyards, and social spaces are all designed to make Raffles the place to meet, spend time, shop and celebrate at the heart of the business and civic district and I am delighted that you enjoyed French fine dining restaurant La Dame de Pic, Mediterranean sharing and grill restaurant and bar BBR by Alain Ducasse and the new Raffles Spa. Service is one of the hallmarks of the Raffles experience, and we pay utmost attention to every fine detail to ensure that you feel at home while away from home.

    Thank you for the feedback about the noise from the cleaning process at night, and we will work on improving this aspect so that you and all residents living in the main building will have a better stay.

    I warmly anticipate welcoming you home again soon.

    Yours sincerely,

    Christian Westbeld
    General Manager
    Raffles Singapore

    raffleshotelsg, General Manager at Raffles Hotel Singapore, responded to this review


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