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Rosas & Xocolate Boutique Hotel

    Rosas & Xocolate Boutique Hotel
 in Merida
    Rosas & Xocolate Boutique Hotel
 in Merida


TripAdvisor Traveler Rating:
430 Reviews
Latest TripAdvisor Reviews

  • Avoid this hotel

    by bln_nk on 2020-01-01 06:08 pm

    We had to leave after our first night. Unfortunately I have no positive things to say about this hotel except for the breakfast that is offered.

    My family and I stayed in a deluxe room and a Rosas suite during the end of December and nothing met our expectations. The property is advertised as a boutique and design hotel but the rooms are rather dark, old and in urgent need of a renovation! The suite was surprisingly smaller than the deluxe room with only one chair to sit at while in the deluxe room had a couch and it felt a bit bigger. At both rooms there was very poor noise isolation - we could hear loud music, cars passing by the street and hotel traffic since the suite is located in the main building. The property feels outdated; in the rooms the air conditioning is super noisy and it is impossible to leave it on during the night since one can't sleep because the fans - if turned off on the other hand, the room gets very hot. In the deluxe room, we were missing a nespresso machine and even after mentioning this to the staff, we didn't receive any.

    At this price, the hotel is an absolute rip-off. We talked to the owner Carlos about our concerns and his responses were totally ironic and not helpful. We were told that our family was sensitive to noise and that all hotels in Mexico have noisy air conditioning systems (which of course is not true). Carlos then ignored our complaints and went on enjoying his music and evening drinks. We have stayed at a lot of hotels in such a category but after this behavior, we had to leave the hotel since we couldn't justify spending $350+ per night and tolerate such a rude response and disrespect from the person who ,,runs" the hotel. The owner also mentioned to us that we were the first ones to raise these points after 10 years of running this hotel - just have a look at the negative TripAdvisor reviews and you'll notice that we're not alone.

    There are great options to stay in Merida and this hotel is not one of them. I would strongly advise AGAINST staying here. Needless to say that this property doesn't deserve to be in the Marriott portfolio.

  • Had to leave

    by mikejanet222 on 2019-10-12 11:25 am

    Pictures misleading. Hot rooms and old dark. Would avoid. Very old and needs to be updated. Very barren rooms. Staff unhelpful at addressing concerns. Be careful to clarify the rooms reserved during the booking process.

    Owner Response
    Hello Mikejanet222 ! Thank you for taking the time of writing a review of our business. Each comment is important to improve our services. Can you help me giving me some data? Which days did you stay and what room? With this information, we can make a report with the maintenance department and upgrade any detail of the spaces. On behalf of the management office, we sincerely apologize for the bad circumstances of your experience. Thank you again and we wish you an excellent afternoon. Best regards.

    1ManagerRX, Gerente at Rosas & Xocolate Boutique Hotel & Spa, responded to this review

  • I was not impressed

    by Hannancito on 2019-09-18 05:26 am

    Over experience was ok not more, At check-in, I got the room early what was noted and appreciated, the front desk ask for my credit card and made a copy of it, apart of the fact that he asked made a pre-charge for guarantee, when I questioned that he said it our policy, and whe . I then asked why? he said ?"well we had clients leaving without paying extra charges", I guess I looked like one of those guests. so why are you precharge my card? this is part of the policy he answered

    Bell boy took me to the room in silence, not one word.

    internet was slow and the bed made noise, there is no option to have transparent curtains. It or open or block-out. air condition is directed to the bed, makes it hard to sleep well,

    Breakfast was great and Giselle was very nice. she seems like the only one working even that they were 4 more employees talking at the bar.

    Amenities are nice and te look and feel of the room is well done, I think they could do a much better job for the price you pay.

    When I asked for my bill they gave me another guest bill that was twice my charge.

    Owner Response
    Hello Hannancito, greetings from Rosas & Xocolate. Thank you for taking the time of writing an opinion for us. We are very sorry that your experience has not fulfilled the expectations of your stay. We understand your discomfort about the room pre-charge and we are sorry if you thought it was personal. We apply that policy with all our guests, no matter nationality, gender, age, or social status. I'm gonna pass this comment to the front desk to upgrade how to explain this policy to all our customers without making an uncomfortable situation. About the internet, sometimes we have a problem with the local service providers, we are very sorry if you experience technical problems with your connected devices. We're gonna make sure to establish a formal complaint with the company who gives us the service. Next time, you can call direct to the reception and our systems manager and he can check it and try to fix the problem with our local network. All your comments are essential to improve our service. We will ensure that your complaints are transmitted to everyone. Best regards.

    1ManagerRX, Gerente at Rosas & Xocolate Boutique Hotel & Spa, responded to this review

  • Unique Experience!

    by Abigail07131990 on 2019-08-15 08:40 pm

    I stayed at Rosas y Xocolate with a friend and was blown away by their attention to every detail. The hotel is uniquely decorated with high quality art and elegant architecture. It is located in the heart of Merida, close to diverse restaurants and shopping and is is the perfect place to start the bike riding on Sundays in Merida. The restaurant is beyond amazing! Everything we ate was incredible--from duck to bone marrow to risotto, this place has it all! It was definitely a good way to experience fine dining in the Yucatan. Of course I cannot write a review of Rosas without talking about their chocolate, which is hand delivered to your room every night. The pool and spa are an excellent place to relax as well as the outdoor showers. I will not hesitate to return to this delightful boutique hotel!

    Owner Response
    Hello Abigail, thank you so much for your opinion. We're so glad that you enjoyed your visit to our Hotel. We tried to give a "home-based" experience for each of our guests and clients. Your opinion is very important to us and we hope you can visit us again in the future. We will be expecting you with arms open, with good food and a happy stay. Greetings from Rosas & Xocolate.

    1ManagerRX, Gerente at Rosas & Xocolate Boutique Hotel & Spa, responded to this review

  • Very nice

    by Arpaja on 2019-08-07 02:20 pm

    Very nice, friendly staff. Rooms are great, the beds are great. Only the airco makes a lot of noise unfortunately. Breakfast is great. We also had lunch one time and that was fine as well. We took the free bicycles, but they were not in a good shape unfortunately.

    Owner Response
    Hello Arpaja, how is your day this evening?. First of all, thank you so much for your visit and comment. Can you tell me if you remember what room did you stayed in?. We normally make everyday maintenance for each room and area of the Hotel and I will deliver your opinion directly with my team to fix it. We're sorry for the disturbance of the noise, we will take care about that situation for not happen again in the future. About the bikes, also sorry if they weren't in a perfect state, in this moment as we speak they are receiving maintenance. Here in Rosas & Xocolate we care about the opinion of our guests and we thank you for your visit and hope you come back again.

    Best regards from us. Come back soon. Thanks.

    1ManagerRX, Gerente at Rosas & Xocolate Boutique Hotel & Spa, responded to this review


International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
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