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Sofitel Grand Sopot


    Sofitel Grand Sopot
 in Sopot
    Sofitel Grand Sopot
 in Sopot

Reviews

TripAdvisor Traveler Rating:
1188 Reviews
Latest TripAdvisor Reviews

  • Wow

    by pawellewap on 2019-04-07 02:23 pm

    What a place and location.you just entering hotel and everything start to be working especially and only for you.welcome drink-o yeah thanks for that Ola.magically our luggage went to the room-thanks to bellboy to fast to read his name-sorry.trully amazing.next restaurant on the breakfast time-so nice and friendly.Daniel and Tomasz treat you like a old good friend not the customer which makes a difference that you can notice straight away.sorry for lady at the check out cos I could not read her name.she was so nice.overall would give five for hotel and six stars for staff

    Owner Response
    Dear Mr. pawellewap

    We very much appreciate your comments regarding your stay at the Sofitel Grand Sopot.

    It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,
    Adam Stempniewski
    Guest Relations & Concierge

    Sofitel G, Guest Relations & Concierge at Sofitel Grand Sopot, responded to this review

  • Familytrip with a 2 year old.

    by CEM0478 on 2019-04-03 11:12 am

    Stayed at Grand Hotel from sunday-wednesday. Had room 421 juniorsuite facing the molo. The view was amazing. 2 french balconies that we could open to let the seabreeze in. Huge amazing bed and i think there was a 60 inch TV. Sitting area so you can watch the sunset. There was a tile in our bathroom that was broken so they moved us to a suiteroom 320. Same room but a bigger bathroom if that was even possible .Nespresso machine , minibar and safe in the room.

    It was Tonjes birthday and she got a cake and birthday wishes from the manager. thank you so much.

    Had great spa treatment at the Grand Spa and the relaxtionroom was facing the sea.

    For our 2 yr old there is a kidsroom great for 2-5 yrs old. Used it a couple of times. Outside of the hotel just 100 meters away there is a playground. So a great place for bringing the kids.

    Breakfast was delicious. A big pluss was the Egg Benedict from the Chef. If you cant find it on the breakfast buffet, just ask the staff. Had also dinner our last night.
    Foie gras for starter and Tenderloin for main course with a glass of Shiraz. Just a perfect dinner. Even our 2 yr old got a spaghetti bolognese from the kidsmenu and she sat still the whole time and ate everything.

    The staff at the hotel is very attentive, polite and service minded. From carpark, frontdesk, porter, bartender, housekeeping and of course the staff at the restaurant.
    Great therapist at the spa.

    Parkingspace at the hotel is a bit expensive
    78 zloty, but then again its a secured area with a guard.

    I not sure what happened with my emails before our arrival. But it was difficult to get in contact with the hotel. Sometimes i got reply sometimes not. So got in touch through Facebook and Messenger.

    Thank you Sofitel Grand Hotel for an amazing stay. We'll surely return.

    Best regards
    Carlo, Tonje and Amanda

    Owner Response
    Dear Carlo, Tonje and Amanda

    We very much appreciate your comments regarding your stay at the Sofitel Grand Sopot.

    It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,
    Adam Stempniewski
    Guest Relations & Concierge

    Sofitel G, Guest Relations & Concierge at Sofitel Grand Sopot, responded to this review

  • Great Location and Service

    by AnisaT on 2019-03-23 05:54 am

    Our first time in Poland. Celebrating a birthday with friends who love this part of the world. It is off-season so not very busy yet the beautiful seaview combined with fresh air definitely one can imagine why it is a special place in high season. The hotel is located perfectly in front of the sea with lovely views of the pier. The staff is professional, kind and gracious. We enjoyed a lovely lunch upon arrival and breakfasts in the Art Deco restaurant. And our room was fantastic, clean and pretty, large bathroom and very comfortable, we had some great sleeps.

    Owner Response
    Dear AnisaT

    We very much appreciate your comments regarding your stay at the Sofitel Grand Sopot.

    It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,
    Adam Stempniewski
    Guest Relations & Concierge

    Sofitel G, Guest Relations & Concierge at Sofitel Grand Sopot, responded to this review

  • My second great stay at Sofitel grand

    by Tommy H on 2019-02-15 09:36 am

    My second stay was also great but a star less than my first visit, only cause my room this time was upgraded but smaller than first time without upgrade. Great food service and specially one of the piccolo who always smile and Dan who works in the restaurant, always helpful and careing so thumb up for Sofitel I will visit again for sure ??

    Owner Response
    Dear Mr. Tommy H

    We very much appreciate your comments regarding your stay at the Sofitel Grand Sopot.

    It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,
    Adam Stempniewski
    Guest Relations & Concierge

    Sofitel G, Guest Relations & Concierge at Sofitel Grand Sopot, responded to this review

  • it was just fine this time!

    by JoannaC1344 on 2019-02-14 04:59 am

    We stayed there last year during the same month and the quality of service was much much better! The service during breakfast seemed less qualified than last year so maybe some more trainings would be needed...?

    Owner Response

    Dear Mrs. JoannaC1344,

    Thank you very much for sharing your feelings with us and Tripadvisor.com after staying at the Sofitel Grand Sopot.

    I will share your comment with our Restaurant Manager and I am sure that the next time the service will meet your expectations

    Kind regards,
    Adam Stempniewski
    Guest Relations & Concierge

    Sofitel G, Guest Relations & Concierge at Sofitel Grand Sopot, responded to this review


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