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Sofitel Grand Sopot


    Sofitel Grand Sopot
 in Sopot
    Sofitel Grand Sopot
 in Sopot

Reviews

TripAdvisor Traveler Rating:
1238 Reviews
Latest TripAdvisor Reviews

  • Luxury stay

    by TommyP532 on 2019-08-24 09:24 pm

    Pros:
    - Excellent Service at the hotel. First class!
    - Large, really comfortable rooms
    - Superb beds
    - Wi-Fi works very well, even at the beach
    - Nice breakfast. The manager there was very customer oriented.
    - Great beach. Long and wide with soft sand
    - Hotel beach area with sunbeds, umbrellas, towels and pillows included.
    - Beach restaurant serving drinks and snacks at sunbeds if requested.
    - Indoor pool available by the Spa. Small though.
    - Nice and long beach-walk with restaurants and caf?'s.
    - Lively restaurant area in center.
    - Fun electric scooters to rent.
    - Boat tour to beautiful Gdansk.

    Cons:
    - We rented 4 rooms 1 week. In only one room, the air-condition worked properly. In 1 room it didn't work at all the first 5 days, despite our complaints. Every day they assured us to have it fixed but nothing happened. Not OK.
    - The pre-ordered taxi didn't work at all. We were nine people with nine large suitcases and the hotel Sent one (1) taxi!
    - At departure, we notified them again of the taxi problem and asked them to book properly. When we checked, they still didn't understand and have booked only one mini-Van.
    - Generally, both the hotel personnel and the general public has problems with English.
    - Walking around, almost everything is in Polish.
    - Unfortunately, the service at the beach are very slow.

    Comments:
    - At breakfast, there is also a menu at the table that are included in the price.
    - In the bathrooms, there are no where to hang wet towels. Why is that?

  • Wonderful seaside stay

    by patrycja212 on 2019-08-23 010:41 pm

    My husband and I stay in the hotel during weekend in August.

    The hotel is located 30 mins from Gdansk airport on Sopot's waterfront. Sopot's famous pier is 5 mins walk away and so is Main Street with a variety of shops and restaurants.

    Check in was prompt and our room was ready despite early arrival. The receptionist highlighted activities happening during the weekend; cooking class, whiskey tasting and live music in the bar.

    We had a classic room on a second floor. The room was specious with a comfortable king size bed, plenty of room for personal belongings and a decent size bathroom. Free water was provided each evening. We celebrated our wedding anniversary at the hotel and the hotel kindly sent us a bottle of Polish rose wine to the room.

    One of the highlights of the hotel is the private beach with comfortable chairs and a bar service available all day.

    Breakfast was included in our room rate. It was a selection of a la carte dishes such as eggs cooked to order and Polish pancakes. The buffet included selection of hams, cheeses and sausages, freshly squeezed juices and smoothies, fresh fruit, pancakes and waffles. Dining room was beautiful and many tables had a sea view. Outside seating was also available.

    Overall we had a great stay and would recommend this hotel to other travellers.

  • Wonderful stay

    by EmmaIndia27 on 2019-08-14 02:56 pm

    This was our second visit and was even better than the first. 2 years ago there had been a few customer service issues but this time customer service was excellent. All staff greeted us with a friendly hello, from the lovely cleaners to the reception staff all were friendly and professional.

    2 years ago it was a bit chaotic at breakfast but it seemed more organised now and breakfast was wonderful. Attached below are photos of the view from the breakfast table and also sea views from our room.
    Loved the range of fresh juices at breakfast including a lovely mint and kale smoothie and lovely pancakes maple syrup and berries.

    Private beach area is great- loved sitting on the comfy round sofas.
    Great customer service after the cleaners by mistake threw away an item which belonged to me from the bathroom. The staff arranged for a new item to be bought and hand delivered it to our room within just a couple of hours!

    It was very expensive (family of 4 in a sea view junior suite) but is such a beautiful hotel it feels worth it. I don't know how anyone could not enjoy staying in such a beautiful place. The beds were so comfortable too!!

    Thank you to all the staff for their hard work and warm welcome. We hope to return!

    Owner Response
    Dear Emmalndia27,

    Thank you for choosing Sofitel Grand Sopot. I am really glad that you enjoyed yourself at our hotel.

    I will pass on your words of praise to the whole team. This will serve as an encouragement as we strive to provide the highest standards of service.

    I look forward to welcoming you back soon.

    Kind regards,
    Karolina Polaska
    Guest Relations Manager

    GeneralManagerSopot, Guest Relations Manager at Sofitel Grand Sopot, responded to this review

  • Perfect Venue in Great Luxury

    by Garyhgilbert on 2019-08-12 07:23 am

    The Grand Hotel certainly lives up to its name. The hotel dates back to the 1920s and many of public rooms retain their grandeur. At the same time the hotel has had a major upgrade meaning that the rooms were a good size with wonderful bathrooms and all the amenities you would want. The breakfast is extensive and the service in the restaurant very friendly. In fact, the service over all (see the exception below) was excellent. The bar area is a lovely way to spend a later evening (it serves drinks and food). The hotel also has an indoor pool, with sauna and steam room, and a spa with various services on site, and a beautiful garden area where you can sit and relax and enjoy a drink.. Most importantly is its location. The hotel is located immediately across from the beach and it has its own private sitting area with towels, chairs, chaise lounges and cabanas. You can order food and drink right from your seat. The town of Sopot is lovely. Very clean (especially for a beach town), with plenty of restaurants and things to do. I would have given the review five stars (the hotel and its location are certainly worth it), but decided on four because of a problem when checking out. It took us 25 minutes to check out, and after waiting 15 minutes (guess what the hotel was full and everyone wanted to check at at 11:30 and there are only two staff people to assist), the staff person at the desk had a difficult time processing my credit card. At first she said we did not open a tab at check in. I had to go to my online banking to show her that indeed we had done so. Then she could not get the credit card to process. By the end we were very frustrated and what would have been a relaxing 15 minute walk to the train station ended up being an 8 minute made dash. Despite this, the hotel is exceptional and if I return to Sopot I would want to say here (I will only want to check out earlier)

  • Wonderful hotel right on the beach

    by Afrances01 on 2019-08-11 01:48 pm

    We only stayed one night due to time constraints, but wish we could have stayed longer. The weather wasn't good for the beach, but it must be lovely during summer holidays. Definitely worth the stay if you like to relax. Dinner and breakfast at the hotel restaurant was very good and nice for a special occasion.

    Owner Response
    Dear Guest,

    Thank you for sharing your feedback about stay in Sofitel Grand Sopot. All those words are very important for us and please stay assured that your next stay will also remain in yur memory. Please visit us again for a little bit longer!

    Kind regards,
    Adrian Kowalski
    Guest Relations & Concierge

    GeneralManagerSopot, Guest Relations & Concierge at Sofitel Grand Sopot, responded to this review


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