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Sofitel Legend Metropole Hanoi


    Sofitel Legend Metropole Hanoi
 in Hanoi
    Sofitel Legend Metropole Hanoi
 in Hanoi

Reviews

TripAdvisor Traveler Rating:
8251 Reviews
Latest TripAdvisor Reviews

  • Indochine Elegance

    by CMA2011 on 2020-04-03 06:02 am

    Gorgeous, twinkly, storied hotel (with an interesting, if biased, bomb shelter tour.) I ended up eating all meals in the beautiful Orangery, where soon known to the staff, I felt quite welcomed. That dishes from the various restaurants were available and at odd hours was appealing (jetlagged, I dined as an early bird). My Historic room was quite beautiful though noisy. (Room service carts were wheeled down the hall; each night after midnight, there came a pounding that I couldn't place.) If I were to return to Hanoi, I'd choose to stay in the less atmospheric, quieter Opera wing.

    Owner Response
    Dear CMA2011,

    Thank you for giving a very nice feedback regarding your recent experience.

    It is grateful to read that you are delighted by the hotel history, the restaurant, the room in the historic building .We always want to ensure that our guests are fully satisfied with our products and services. Your compliments will be shared to the rest of the team for reassurance of their excellent service.

    We look forward to your next return visit very soon for another memorable stay.

    Warm regards,

    William Haandrikman
    General Manager
    Sofitel Legend Metropole Hanoi

    William Haandrikman, Other at Sofitel Legend Metropole Hanoi, responded to this review

  • Legend by name Legendary by nature

    by 747wade on 2020-04-01 02:59 am

    We booked the hotel limo transfer by BMW 7 series, met by a liveried chauffeur at the airport and this set the tone for our whole stay.

    The hotel is centrally located near the Opera House in the French Quarter and a few minutes walk from Hoan Kiem lake with the Old Quarter, Hang Gai etc a little bit further.

    The reception staff were warm and friendly whilst also efficient. The Vietnamese nature is a little more reserved than say the Thai one but we felt very welcomed and the process was quick.

    We had a Grand Luxury Room in the Historic Wing overlooking the street and apart from one night where some noisy construction next door went on most of the night it was quiet enough for good sleep. The room was big enough to accommodate us and our 3 suitcases with dark wood floors and muted relaxing lighting.

    The bathroom room was large with a big powerful shower and quality wash products.

    The hotel has several places to eat though we only ate in the Bamboo Bar and breakfast. The bar selection good with both western and Vietnamese options. The food was good quality and reasonably large portions.

    The breakfast was sumptuous and delicious. There was the obligatory bacon and sausages for the less adventurous but also a good selection of eastern and Vietnamese options including dim sum. Again the staff were excellent serving great coffee including the Hanoi speciality of egg coffee.

    There is a pool, not large but as the weather wasnt the best it wasnt too busy.

    There are a few luxury goods shops in the hotel for those who desire them like Patek Philippe, Hublot, Chopard etc

    The Bamboo Bar is a relaxing calm oasis with a decent selection of wine beers and cocktails.

    There was only one problem on Valentine's night where the food took over an hour to be served. We asked where it was and both the bar manager and hotel manager apologised profusely and made an acceptable gesture for the inconvenience....reputation restored.

    We went on the bomb shelter tour which was quite an eye opener to the horrors of the Vietnam War. It was well worth it, informative and a must do if you stay there.

    Overall this is a Grand Dame of the hotel world. Old fashioned service and style is in abundance in a historic building close to the centre of Hanoi.

    Owner Response
    Dear 747wade,

    I would like to sincerely thank you for taking the time to write these compliments about the experience you had at the Sofitel Legend Metropole Hanoi.

    It was a pleasure to have you here with us and we are glad to read your time here was memorable from the limousine service to the comfortable room and the delicious breakfast. Thank you for recognizing our excellent service and the warm welcome. Your kind words about your experience have since been shared with the team here to their delight and appreciation.

    Besides that, please let me express once again my sincerest apologies for the incident that you have experienced.

    We thank you again for your valuable feedback and we are looking forward to have the pleasure to welcome you back to La Grand Dame of Hanoi soon.

    Warm regards,

    William Haandrikman
    General Manager
    Sofitel Legend Metropole Hanoi

    William Haandrikman, Other at Sofitel Legend Metropole Hanoi, responded to this review

  • Nice Hotel

    by momandktravel on 2020-03-29 02:10 pm

    Nice hotel. Very busy with lots of tour groups so the lobby can be a bit chaotic. Food is good and breakfast is really nice. There is a lot of smoking in a couple of the bars. We had dinner sitting at the bar at La Terrace which was a nice casual option after busy days. Hotel arranged tours for us which were enjoyable. There was an odd musty odor in the hall of the floor that we were on. Also, I didn't not like that the bathroom was only separated from the rest of the room by a curtain. The hotel will arrange for a driver to pick you up at the airport. We took a a local taxi back to the airport for a fraction of the cost. Good shopping in the shops at the hotel and across the street. Within walking distance of lots of things to do. I thought that the hotel was expensive for what it is but I don't think there are any other luxury options in Hanoi.

    Owner Response
    Dear momandktravel,

    Thank you for giving a very nice feedback regarding your recent experience.

    It is grateful to read that you are delighted by the food, the breakfast and the nice atmosphere at La Terrace. However, we are sorry that the accommodation did not meet your expectation.

    It will be a pleasure to welcome you again soon and create more memorable experiences with you.

    Warm regards,

    William Haandrikman
    General Manager
    Sofitel Legend Metropole Hanoi

    William Haandrikman, Other at Sofitel Legend Metropole Hanoi, responded to this review

  • Best hotel in Hanoi

    by kevinh73 on 2020-03-20 07:41 pm

    Currently the best hotel in the Vietnamese capital Hanoi is Sofitel Legend Metropole until Four Seasons opens its door in the coming year or two. With that said, there are lots of things to be like with Sofitel Legend Metropole; the history, the Indochine charm, and the service.

    The hotel actually has two entrances. One is the original one and the other is located at the new wing. Like all hotels, this hotel hosts conferences. While I was there, every night there were lots of conferences/parties going on. I understand that's part of the hotel function but it certainly doesn't make the hotel feels exclusive or luxurious.

    The new wing is where the renovated rooms are. They are renovated to a nice quality but unfortunately the room that was allocated to me was facing directly to an elevator bank. While normally it would be ok. But given large conference crowds I saw in the lobby area, I concluded I will have very late nights with lots of noises coming from drunk conference attendees waddling out of elevators. In addition, the windows in my room were facing some kind of department store which looks like it was going under some kind of renovation. I ended up requesting to move to a different room due to these reasons. Management was very reluctant to move me which again, I guess is indicative of brands at this level (i.e. at Four Seasons or Mandarin Oriental, it would had been done graciously). Eventually the management moved me to Somerset Maugham Suite which was very lovely.

    The suite is essentially a one bedroom suite with a large interior courtyard balcony. This is lovely as one can take in tea or breakfast facing interior courtyard which is a lot quieter than facing outwards. The bathroom is on the dated side but certainly serviceable. The room is quiet which is important for any travelers as that allows one to rest without waking up by traffic noise either from elevators or traffic.

    Restaurants at the hotel are very lovely especially Le Beaulieu. This was my first foray to Sofitel brand. The hotel, while nice, doesn't seem particularly high end thus I had my doubts about their restaurants. I was very happy to be proven wrong. The wait staff couldn't be any more attentive not to mention food, while traditional, is delectable and on point. In fact, I liked it so much I came back the second time! I guess it shouldn't be a surprise as Vietnam is a former French colony. The Spices Garden, which is their Vietnamese food restaurant, is also delicious with great attentive staff! I wouldn't hesitate to eat at either hotel upon my return visit.

    The hotel is within a stone's throw distance from a local high end mall called Trang Tien Shopping Mall. Thus if you are in need to shop at international brands like Dior, Louis Vuitton, or Cartier, you are in luck. If music is your thing, then Hanoi Opera House is also within a short walking distance. In addition,the hotel is close to a lake called Hoan Siem Lake which is a perfect for a morning run if you are into that. For a closer shopping experience, hotel has couple gift shops on the ground floor which have a wide variety of local made goods that looks expensive but easy on the wallet.

    Overall I had a nice stay at the hotel. I thought the service level was quite high (as high as any Four Seasons and Mandarin Oriental) and food was delicious. I'm pleasantly surprised by Sofitel Legend brand. Next time when I come back to Hanoi, I will probably stay at Four Seasons Hanoi to see how it stacks up to Sofitel Legend Metropole.

    For a more detailed reviewed with more photos, feel free to click on my profile and check out my blog.

    Owner Response
    Dear kevinh73,

    Thank you very much for having chosen the Sofitel Legend Metropole Hanoi for your stay, and thank you for sharing you details feedback.

    I am delighted to hear that you enjoyed your stay and especially that the service provided impressed you as well as Le Beaulieu and Spices Garden restaurants delighted you. I have meanwhile shared your kind words with my colleagues and I am confident that it serves as a great motivation.

    Once again, thank you very much indeed for sharing and we look forward to welcoming you back to La Grande Dame of Hanoi soon and surprising you even more!

    Warm regards,

    William Haandrikman
    General Manager
    Sofitel Legend Metropole Hanoi

    William Haandrikman, Other at Sofitel Legend Metropole Hanoi, responded to this review

  • Excellent Hotel

    by Gordon S on 2020-03-18 06:59 am

    5 Star hotel. Excellent rooms, Swimming pool and Breakfasts. The reception was excellent and the service tip top. The concierge gave excellent advice wrt where to visit and eat, All in all, an excellent hotel.

    Owner Response
    Dear Gordon S,

    Thank you for giving a very nice feedback regarding your recent experience.

    It is grateful to read that you are delighted by the room, the pool, the breakfast and the service of our team especially the Reception and the Concierge .We always want to ensure that our guests are fully satisfied with our products and services. Your compliments will be shared to the rest of the team for reassurance of their excellent service.

    We look forward to your next return visit very soon for another memorable stay.

    Warm regards,

    William Haandrikman
    General Manager
    Sofitel Legend Metropole Hanoi

    William Haandrikman, Other at Sofitel Legend Metropole Hanoi, responded to this review


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