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Sofitel Legend People's Grand Hotel Xian


    Sofitel Legend People's Grand Hotel Xian
 in Xian
    Sofitel Legend People's Grand Hotel Xian
 in Xian

Reviews

TripAdvisor Traveler Rating:
400 Reviews
Latest TripAdvisor Reviews

  • Beautiful hotel.

    by Flo413 on 2019-11-16 011:36 pm

    This is a nice group of hotels in a quiet location. The rooms in the Legend are amazing, so spacious and comfortable. There are even two toilets in the room, so no need to wait for the other person. It had all the amenities needed. The downfall was the breakfast. We were left waiting for half an hour for two eggs. There was hardly anyone else in the dining room, so were they waiting for the hens to lay the eggs? This happened the first 2 mornings, so after that we went without eggs and just had cereal. The attitude of the staff, at breakfast, was not good. They didn't seem to know what to do. They pretended to be busy but did nothing much, it was all show. Full marks for rooms but service poor.

    Owner Response
    Dear Flo413,

    Thank you for taking the time to share your experience with us.

    We are very sorry to know that the breakfast experience didn't meet your expectation, and please allow me to express my sincerest apologies for it. Your comments are very important to our continuous improvement. Please be rest assured that this is not in line with our usual standards and we are taking appropriate actions for immediate rectification.

    Your recognition to other aspects of the stay motivates us greatly to do it even better, thank you.

    Our efforts in striving for excellent guest experience never stop, and it is our sincere wish that we would have the opportunity to welcome you again in the future.

    Yours sincerely,
    Andre Erasmus
    General Manager

    SofitelXian, General Manager at Sofitel Legend Peoples Grand Hotel Xian, responded to this review

  • Very comfortable and convenient

    by SheldonK233 on 2019-11-13 01:15 pm

    The hotel was in a very nice and safe area to walk around. There is a great park down the street to people watch. The room was very spacious with a bathroom that was easy for both of us to use at the same time. We were on a tour and the guide found the hotel well located for their needs. Nice breakfast buffet.

    Owner Response
    Dear SheldonK233,
    Thank you for choosing Sofitel Legend Peoples Grand Hotel Xian and taking the time to share your experience with us.
    We are very happy to know that you find your recent stay an enjoyable one. Your recognition motivates us greatly to do it even better. Thank you.
    We look forward to welcoming you again in the near future.
    Yours sincerely,
    Ivy Wang
    Guest Experience Manager

    SofitelXian, Guest Experience Manager at Sofitel Legend Peoples Grand Hotel Xian, responded to this review

  • Sorry we only had one night here!

    by Tracy K on 2019-10-22 02:15 am

    Absolutely loved this hotel! The grounds are interesting as the building was once a Soviet style one from the 1950s. The surrounding buildings were once used as embassies, including the American embassy. The renovation produced a truly lovely hotel, very European in style. The room was beautiful, with a large bathroom equipped with a claw footed tub. There were actually two toilets, one in the bathroom behind clear glass. Very nice breakfast with both Asian and western choices. Service was very attentive and most of the staff spoke very good English. We were here with an A&K group so had to move on after we had our day with the Terra Cotta Warriors, etc. Would love to have stayed longer!

  • Mrs Olivia griffiths

    by K472TZoliviag on 2019-10-20 11:38 am

    A perfect stop on a Whistle stop tour of China.... Very efficient ..Good Chinese food and Italien in their restaurant
    Great rooms..Comfortable beds ,very clean and good service. We had no time to enjoy any of the facilities as we flew in just to enjoy the Cultural delights of this extraordinary area ...We were recommended a Chinese restaurant next door to the hotel on our first night but it was a mistake to venture out as there was no ambience ,we were the only clientele and the food was the worst meal we had in our two week stay in China.

  • Donât Want to Leave

    by IrishCueTravel on 2019-10-18 03:34 am

    We are here one night only, and hate to leave . This hotel is very impressive from all areas. Staff was perfect especially facilitating our check-in. I personally enjoyed the spa massage service. The happy hour included any thing you would want. Very nice . I recommend.


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International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
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