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Sofitel Rome Villa Borghese


    Sofitel Rome Villa Borghese
 in Rome
    Sofitel Rome Villa Borghese
 in Rome

Reviews

TripAdvisor Traveler Rating:
2577 Reviews
Latest TripAdvisor Reviews

  • Beautiful luxury hotel

    by SERGE K on 2020-02-20 011:16 pm

    Beautiful luxury hotel in the park of Villa Borghese with breathtaking views of the park and Rome! The hotel is completely renovated, located in a historic mansion with Baroque style, beautifully decorated with a combination of art nouveau style and modern innovations, the bathroom is especially beautifully decorated, comfortable luxurious beds. Good quality breakfast.
    The pleasant and attentive staff and hotel management complimented the upgrade to the Prestige Suite, as for the Platinum member, special thanks to Francesca and Maria Teresa for their loyalty and special attitude towards me!
    We will come again!

    Owner Response
    Dear Guest,

    I am most glad to hear that you have enjoyed your stay with us and that you enjoyed our newly refurbished property.

    I thank you for mentioning Maria Teresa and Francesca, our Guest Relations in your feedback. It is extremely rewarding for the team to get such gratitude from our guests.

    We then look forward to your next stay at Sofitel Rome Villa Borghese.

    Best regards.

    Edoardo Giuntoli
    General Manager

    Sofitel_Rome, General Manager at Sofitel Rome Villa Borghese, responded to this review

  • great place for a few days stop in ROMA

    by Joseph R on 2020-02-20 011:16 pm

    ideal place to visit Rome . You are close of all key site/location to visit. Place is quiet . Roof top provide a splendid view from one of teh 7 Rome's hill.
    Service is friendly and concierge provide everything you may need including airport transfer

    Owner Response
    Dear Guest,

    We are delighted to know that you had a great experience at the Sofitel Rome Villa Borghese, that you enjoyed our central location and our standard of services. Our goal is to always exceed our guests' expectation and we thank you for taking the time to share your story with the TripAdvisor community.

    We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

    Sincerely,

    Edoardo Giuntoli
    General Manager

    Sofitel_Rome, General Manager at Sofitel Rome Villa Borghese, responded to this review

  • Modernly minimalist

    by lisamariesimpson on 2020-02-16 12:28 am

    A chic hotel, but not quite my style, which I would like to say upfront is the reason for the four stars. The hotel itself is lovely, the rooms are very minimalist and modern. Unfortunately my thermostat wasn't working and the shower had a very bad sulfur smell coming from it. I brought this to the staff's attention but didn't make a big fuss because I was only with them one night, but I would think that the housekeeping would note the smell before I did - it was honestly very offputting and I didn't shower in there. Disappointing for a luxury hotel.

    Otherwise, the front desk and concierge staff were wonderfully warm and welcoming, and dinner at the restaurant was inventive and interesting with a very hands-on staff. If you are a fan of Sofitel, you won't go wrong with this beautiful location and their very chic mood.

    Owner Response
    Dear Guest,

    Thank you for your feedback and taking the time to post your comments on TripAdvisor.

    We are pleased to hear that you were impressed by the professionalism and friendliness of our staff. Please rest assured I will share your nice words with them since such feedback helps staff in motivation and recognition.

    Nevertheless, we have taken into account your observation regarding the thermostat and the smell coming from the shower. We sincerely apologize for the inconvenience. Please know that the remark has been passed on to the technical service in order to provide our hosts with a warmer welcome and to avoid future occurrence.

    Again, thank you for sharing you experience and we sincerely hope to have the opportunity to welcome you back for a future stay in Roma.

    Sincerely,

    Edoardo Giuntoli
    General Manager

    Sofitel_Rome, General Manager at Sofitel Rome Villa Borghese, responded to this review

  • Boutique, elegant, fresh

    by happy-kampy on 2020-02-14 05:17 am

    Boutique, elegant, fresh hotel. A fantastic corner room, one of the top rooms I have ever stayed with magnificent views over Rome. Rooftop restaurant with beautiful views and breakfast at Sofitel standards.

    Owner Response
    Dear Guest,

    I am extremely thankful to you for pointing Sofitel Rome Villa Borghese out as one of the best hotels you have ever been to. This means a lot to the team and I!

    As well I thank you for pointing out our high standard of services in all areas of the hotel. We genuinely look after our guests. We work with passion and your satisfaction is our best reward.

    Thank you again for sharing your experience, and we hope to welcome you again in the next future.

    Best Regards

    Edoardo Giuntoli
    General Manager

    Sofitel_Rome, General Manager at Sofitel Rome Villa Borghese, responded to this review

  • Great hotel and staff

    by Rria205 on 2020-02-04 03:18 am

    The room we stayed in was beautiful, very new, comfortable and modern. The staff went out of their way to help with anything we needed. Everyone was extremely pleasant at the hotel and always had a smile on their face. The rooftop bar had amazing views overlooking all the sites. Breakfast was a huge array of delicious choices. Overall a lovely hotel.

    Owner Response
    Dear Guest,

    I love to read such positive feedback about Sofitel Rome Villa Borghese and I am thankful to your kind words.

    I also thank you for pointing out our high standard of services in all areas of the hotel and you appreciated the property and the style.

    We genuinely look after our guests, we do that with passion and we are very glad to hear thatt you appreciated the professionalism, the friendliness and the smile of the teams!

    I personally will share your feedback with all the team members and I am sure they will be very proud of your words.


    We all look forward to welcoming you back soon.


    Best regards
    Edoardo Giuntoli
    General Manager

    Sofitel_Rome, General Manager at Sofitel Rome Villa Borghese, responded to this review


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