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Sofitel Washington DC Lafayette Square


    Sofitel Washington DC Lafayette Square
 in Washington
    Sofitel Washington DC Lafayette Square
 in Washington

Reviews

TripAdvisor Traveler Rating:
3671 Reviews
Latest TripAdvisor Reviews

  • Awesome facilites

    by lujindia on 2019-12-08 11:09 am

    Sofitel is a spot well located in the CBD of Washington. Monuments, hot spots of the coty and shops are all around. The bed was super comfy, the bathroom sparkling clean and the staff was really friendly. Highly recommended.

    Owner Response
    Thank you lujindia for taking the time to leave a review,

    Thank you for the recommendation! I am delighted to hear that you found our central location convenient, and that you found your accommodations super comfortable, and sparkling clean. I am also very pleased to hear that you found the team really friendly.

    It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as awesome as the previous one.

    Merci!
    -Karla Erales
    General Manager

    KarlaE429, Manager at Sofitel Washington DC, responded to this review

  • Bad Experience

    by Sara L on 2019-12-08 04:40 am

    I have booked the hotel through a travel agent from my home town as a bed & breakfast and paid everything in advanced, so when I arrived at the hotel as all hotels ask a credit card to hold an amount which is fine with me so I gave them my card and they holder 600$ after few days at the hotel I have seen that they took from my bank 74.41$ when I asked them at the reception why they deducted they told me that I exceeded my 600$ limit that they held at the beginning of my check inn where I came up to know that there was a 60$ limit on my breakfast that was my first shock they told me you have exceeded the limit and now we have to deduct from your credit card the extra difference witch that was totally weird I have traveled the world and I have never heard that there was a limit to breakfast when booking in any hotel anyways, Eventually they refunded the amount when I told them that I was not informing when checking inn and that the receptionist didn't tell me anything regarding the limitation on breakfast and their weird policy that no hotel in the world have it.

    The second shock was when the hotel began to deduct huge amount of transactions up to 2432.33$ and after I left the hotel they withdrawn also extra 67.50$ without my permission or consent.

    This showed me how unprofessional Sofitel hotels are and this would be my last time booking in anywhere in the world Sofitel hotels.

  • Comfortable stay

    by kate c on 2019-12-05 01:21 am

    You can't go wrong with a s?fitel always a delghtfull experience. Centrally located to explore Washington yet peaceful and tranquil. Large rooms with beds like sleeping on a cloud and a fabulous shower and separate bathtub.

    Owner Response
    Thank you Kate for taking the time to leave a review,

    I am very pleased to hear that you found your stay with us a delightful experience and that you found our central location peaceful and tranquil. I am also very happy to hear that you found your accommodations large, fabulous, and comfortable.

    It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as delightful and as comfortable as the previous one.

    A bientot!
    -Karla Erales
    General Manager

    KarlaE429, General Manager at Sofitel Washington DC, responded to this review

  • SPECTACULAR HOTEL WITH SUPURB CUSTOMER SERVICE AND CARE!!

    by melissak014 on 2019-12-02 08:02 pm

    The location of this hotel is IDEAL! Located walking distance to the white house, the monuments, museums and incredible restaurants EVERYWHERE! The rooms are really beautiful and the beds are SO INCREDIBLY COMFORTABLE!! You'll almost consider asking about who makes these beds to purchase one for your home. Just an absolutely elegant, beautiful perfect place to stay. We absolutely loved this hotel and plan on only returning to THIS hotel on a future visit. The customer service and care that is given at this particular hotel is just simply out of this world EXCEPTIONAL. I want to acknowledge a few of these SPECTACULAR individuals for having gone well above and beyond any reasonable expectation I've ever had at a hotel. The first and most special mention goes out to a kindhearted, vivacious and joyful man that did EVERYTHING IMAGINABLE for us on this stay. His name is Milan Milansky... he is the concierge at this hotel. He provided us with detailed tourist recommendations that fit together perfectly based not only on logistics, but a perfectly balanced day made up of a combo of monuments and excellent museums. He made our dinner reservations, sent us a bottle of red wine and a lovely assortment of cheeses and crackers. He was absolutely a joy and he truly defined what EXCELLENT customer service and care truly is. The next few individuals that blew me away with their kindness and over and above customer service include: Mamadou, that helped us all the time with everything else and his smile just lit up a room with his kindness. Tom, the lovely young Dutch student that works in the restaurant. He is absolutely wonderful and Sofitel should absolutely hire him at one of their properties in Europe when he returns to the Netherlands early in 2020. Justine... she was so kind and was always filling up that AMAZING hot apple cider for me that they provide in the lobby! She was so lovely!! A special comment for Chris... he was constantly helping everyone around us and always fluffing up the pillows and making sure that lobby was spotless and perfect. So polite and just a gentleman. The last thank you is to Mesfin in Concierge. He was excellent in everything and was very kind to us. Overall... this place is a solid "10" and I highly recommend this EXCEPTIONAL hotel. This hotel is also extremely close to the metro stop and makes it an ideal location for anyone visiting this amazing city. A+++++++

    Owner Response
    Thank you Melissa for taking the time to leave such a beautiful review,

    I am DELIGHTED to hear that you received spectacular service from the team and that you found the customer service out of this world, and that from our bellman team, to our restaurant team, the service was excellent and above and beyond. I am also very happy that you found our central location ideal and convenient to see the city and that you found our hotel exceptional.

    It is always a pleasure to receive positive feedback. I will share your comments with all the members of our team that you mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, as well as bring a huge smile to their faces.

    Thank you again for sharing your experience, and we hope your next visit will be as spectacular as the previous one.

    A bientot!
    -Karla Erales
    General Manager

    KarlaE429, General Manager at Sofitel Washington DC, responded to this review

  • It depends...great location but rooms were a bit tired.

    by julesSBCA on 2019-12-02 05:38 am

    We recently stayed at the Sofitel over the weekend for an overnight. I am rating very good because I loved the d?cor, the staff were very friendly, they had a nice bar area and the location was great. However, the rooms were in need of attention. We stayed in a step above the regular king room and were surprised to see that one of the window shades was broken so we were unable to pull up the shade for that window. Also, the duvet cover on the bed had several small holes on top and a large black ink blotch on the underside. A little unsettling since there is not a top sheet, although I am told by the front desk that they wash the duvet covers every day. The wall next to the bathroom had some kind of spatter/stain marks on the wallpaper and the snack bar items had a layer of dust. All easy fixes with housekeeping and maintenance. The bed was very comfortable, and quite honestly, I would stay again provided we had a room with functional blinds and new bedding.

    Owner Response
    Thank you Jules for taking the time to leave a review,

    I am pleased to hear that you loved the d?cor and that the team was very friendly, as well as that you liked our Opaline Bar. I am also happy to hear that you found our central location great.

    I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

    At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues with our accommodations in order to prevent future occurrence.

    We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

    Cordialement,
    -Karla Erales
    General Manager

    KarlaE429, General Manager at Sofitel Washington DC, responded to this review


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