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Sofitel Washington DC Lafayette Square


    Sofitel Washington DC Lafayette Square
 in Washington
    Sofitel Washington DC Lafayette Square
 in Washington

Reviews

TripAdvisor Traveler Rating:
3646 Reviews
Latest TripAdvisor Reviews

  • Outstanding hotel in the heart of DC

    by jedferrari on 2019-10-16 11:18 am

    Beautiful hotel with great service. Walking distance to the main attractions in DC. The rooms are clean and functional, a little small but this is more than compensated by the location. Fancy bar and restaurant. Totally worth the price.

    Owner Response
    Thank you jedferrari for taking the time to leave a review,

    I am delighted that you found the hotel beautiful and your accommodations clean and functional. I am also very pleased that you received great service, and that you liked our Opaline bar and brasserie, as well as our central location.

    It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as outstanding as the previous one.

    A bientot!
    -Karla Erales
    General Manager

    KarlaE429, General Manager at Sofitel Washington DC, responded to this review

  • Wonderful hotel!

    by vilna13 on 2019-10-14 02:07 pm

    Had a great anniversary weekend at the hotel with a European vibe. From the moment we arrived we were treated very special! Everyone we came in contact with was friendly and helpful.
    The room was most comfortable and super clean.
    We will certainly return.

    Owner Response
    Thank you vilna13 for taking the time to leave a review,

    I am delighted to hear that you found us wonderful and that everyone you came in contact with was friendly and helpful and treated you very special. I am also pleased that your accommodations were comfortable and super clean.

    It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as wonderful as the previous one.

    A bientot!
    -Karla Erales
    General Manager

    KarlaE429, General Manager at Sofitel Washington DC, responded to this review

  • They scammed us

    by Stefanie B on 2019-10-12 01:36 am

    We stayed here over a weekend for a wedding. The room was fine, restaurant ok. Phone didn't work so we couldn't order room service.

    We were meant to check out on the Monday, but our flight was late so decided to extend for a day. We checked the price on Booking.com for the night which quoted around $200 which we were fine with. When we asked reception to extend, he didn't tell us how much. The extra night was not on our invoice when we checked out. It wasn't until we returned home a week later that we realized they had charged us over $500 for the night! Now they are not responding to emails, and we live in Hong Kong so it's difficult to call. Do not stay here, they are crooks.

  • Excellent Service - Abderrahim

    by 987virginiaw on 2019-10-11 07:28 am

    Abderrahim was the Server who greeted me and my Client with a welcoming smile and asking did we want the same table as before. I had been there 6 weeks before. My Client said yes and thank him for remembering. My Client is vision impaired and asked Abderahim to read the menu, as he did, he reminded my Client of the dish he enjoyed before.
    Abderrahim, service, attention and reminding my Client of the last time we were there made my task extremely easy.
    Abderrahim truly sat a working productive tone for my meeting.
    Justine P (Food & Beverage Manager), thank you for the Staff you have. They really do make a difference.

    Owner Response
    Thank you 987virginiaw for taking the time to leave a review,

    We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square.

    I am very, very pleased to hear that you received excellent service from our server extraordinaire, Abderrahim, and that he was attentive and remembered the dish that your client enjoyed. I am also very happy that you felt that our team, particularly our Food &Beverage Manager, Justine made a difference

    It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as excellent as the previous one.

    A bientot!
    -Karla Erales
    General Manager

    KarlaE429, General Manager at Sofitel Washington DC, responded to this review

  • So different from the typical US hotel experience

    by yellowratt on 2019-10-07 011:43 pm

    The hotel staff could not do enough to make us feel welcome. The staff, without exception, went the extra mile to offer help, and were courteous and friendly. The experience is so different from the typical impersonal US hotel. We will definitely return. Thank you all.

    Owner Response
    Thank you yellowratt for taking the time to leave a review,

    I am very pleased that the team went the extra mile, without exception to make you feel welcome and were courteous and friendly during your stay with us. I am also happy that we left an impression on you as well, and we will await your return!

    It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as welcoming as the previous one.

    A bientot!
    -Karla Erales
    General Manager

    KarlaE429, General Manager at Sofitel Washington DC, responded to this review


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