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Sofitel Winter Palace Luxor


    Sofitel Winter Palace Luxor
 in Luxor
    Sofitel Winter Palace Luxor
 in Luxor

Reviews

TripAdvisor Traveler Rating:
1568 Reviews
Latest TripAdvisor Reviews

  • Great even in the summer

    by Josepherely on 2019-08-11 011:12 pm

    Really nice, fantastic welcome by the front office, and helpful on arranging things, rooms massive Victorian style, pool great and very nice lunch there, ate in the posh restaurant which was fine. Overall service was on a really fantastic level. Location is unbeatable. gardens wonderful.

    Only negative was the tour arranged via the hotel (so not them) was not very good as the guide was not really interested, only in the tips at the end and taking us to his friends to sell us things, better was when we organised our own tours of the other sites directly with guides. Definitely recommend to change tour company.

  • Possibly my favorite hotel of all time!

    by Megan M on 2019-08-04 06:50 pm

    The rooms are beautiful with high ceilings and nice sheets. The service is impeccable. The character of the hotel is preserved but still modern. The Winter Palace has a great history and they have maintained the gardens beautifully. I love it.

    Owner Response
    Dear valued Guest,
    Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are indeed very pleased on the way you describe your luxury experience at the Hotel and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests.Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one.
    With best regards,
    Selim SHAWER
    General Manager

    SHAWERSelim, General Manager at Sofitel Winter Palace Luxor, responded to this review

  • Delightful experience

    by Marianna R on 2019-08-03 01:13 pm

    Dear Mr Shawer,

    I am Mrs Improta, I would really like to thank you for your hospitality and for making our stay at your hotel such a lovely experience. Everything was great, from the structure itself to the barbecue in the evening and the wonderful breakfast the morning after. Nothing to complain and everything to be happy about. Pity it was just for one night...a particular mention to the kind and sweet receptionist that cared after us. We look forward to come back soon.

    Thank you

    Owner Response
    Dear Mrs. Improta,
    First and foremost we would like to thank you for the praising review you shared following your recent visit to our Sofitel Winter Palace hotel and are delighted to read that we were able to match your expectations. We are thrilled to know that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire reception team as we know it will be a great source of motivation to keep on going the extra mile. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
    With Best Regards,
    Selim SHAWER
    General Manager

    SHAWERSelim, General Manager at Sofitel Winter Palace Luxor, responded to this review

  • TRIP TO the past

    by canadian361 on 2019-08-02 10:14 am

    The hotel was very nice large room with excellent bathroom good price
    good pool and very large garden. very well located . the ac worked very well
    and don't miss the buffet breakfast was including amazing food and choices

    Owner Response
    Dear valued Guest,
    Greetings from the land of the Pharaohs! We very much appreciate your comments regarding your recent stay at the Sofitel Winter Palace Luxor. We surely appreciated that you took a few moments to leave us an excellent feedback about your stay,Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one.
    With best regards,
    Selim SHAWER
    General Manager

    SHAWERSelim, General Manager at Sofitel Winter Palace Luxor, responded to this review

  • Old World charm

    by 330martint on 2019-07-24 10:24 am

    First of the hotel need a total renovation no question about that, all aspects of the hotel need to be upgraded. Although everything could do with some TLC, the staff managed to make it a great experience none the less. And this is indeed a hotel with old world charm.

    The room we had was with a balcony and Nile view, which was spectacular. Would highly recommend to pay that little extra. The bed was ok, tv ok, bathroom ok, but all of it could do with an upgrade. Breakfast was very far from ok. Everything was lukewarm incl. milk and yoghurt. Most of it I would not eat at all, coffee was drinkable. Dinner was soso, not expensive due to the low Egyptian pound at present, but not to my tasting. Did not eat the buffet, as it did not look that nice, and the menu in the other restaurant was not to my liking, therefore had the same main course 3 days in a row (steak). Desserts was on the other hand very nice.

    The garden and pool area was actually really nice. Garden was indeed beautiful, and the pool area really nice. Some horribly noisy American families, but no fault of the hotel. Nice personnel at the restaurant at the pool, the best food we had at the hotel was for lunch at the pool.

    Although the run down property, and the lack of proper food, if my wife and I returned to Luxor, we would most likely stay at The Winter Palace again, as it maintain the atmosphere of a time gone by.

    The historic feel makes me give this property 4 stars. Had it been another property, it would not have been more than 3 stars.

    Owner Response
    Dear valued Guest,
    We very much appreciate your comments regarding your recent stay at the Sofitel Winter Palace Luxor. We surely appreciated that you took a few moments to leave us an excellent feedback about your stay, we are delighted to know that our colleagues succeeded to come up to your expectations.
    Moreover we thank you for your nice comments regarding the pool and gardens, please note that a face lifting plan will take place soon to be in line with our Guests expectations The kind words are passed over to the team, and we look forward to welcoming you back in the close future.
    Best regards,
    Selim SHAWER
    General Manager

    SHAWERSelim, General Manager at Sofitel Winter Palace Luxor, responded to this review


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