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Sopwell House


    Sopwell House
 in St Albans
    Sopwell House
 in St Albans

Reviews

TripAdvisor Traveler Rating:
2829 Reviews
Latest TripAdvisor Reviews

  • Great Exec Rooms!

    by MaddisonGee on 2019-08-19 11:13 am

    I stayed here for 1 night on the 14th August for Business.

    I stayed in an executive room- 256, which had a huge bed, great sized bath/shower and most of the amenities you expect to find in a hotel. The building is old and we actually met the owner, who told us a bit about the history. Because it is such an old and diverse Building, there are many windy corridors which made it hard for us to get our cases to our rooms- would make it more difficult to get around if you were in a wheelchair. To be expected with an old building but worth noting.
    Colleagues staying in rooms 100+ reported a slightly lower standard but equally enjoyed their stay.

    I had a great nights sleep and actually received a turn down service although hadn't asked for one. The curtains really keep out the light so great if you need that lay-in!

    The lunch was ok- several dishes were a tad cold but were attended to after we mentioned this. The salad was amazing, as was the breakfast! Great variety!

    We had access to the spa facilities, which were really nice- sauna, steam room, 2 x jacuzzi and a big pool. The star of the hotel is the new spa- which opened this month. Some really high tech equipment and a really beautiful, luxury space- would massively recommend a visit to the new spa, even if you don't stay the night!

    We did have a show around the house style area- which would be great for a group! Outside heated jacuzzis and individual beautiful en-suite rooms with a home-style front to them. Felt like a lovely gated private area you could enjoy with friends, family, colleagues etc!

    It seemed to be a popular hotel for corporate functions too- we used a meeting room which didn't have any central power sockets (minor details!) however the other meeting spaces were good. Note that the WiFi was a slow, which we did make a comment on.

    Overall the hotel is a beautiful location, great diverse areas and food and the 5star element is really reflected in the investment to the spa! Staff are very friendly and was great to meet the owner and see the passion behind the hotel.

  • Birthday

    by Craig R on 2019-08-19 07:39 am

    Had a great stay at the hotel for my 60th.
    Room was large and clean.
    Food in the Brassiere was superb and had a chorus of happy birthday sang to me.
    Used the spa facilities on the Sunday, which was great.
    Returned a couple of weeks later for a spa day.

    Owner Response
    Thank you for choosing to celebrate your special birthday with us and my team and I are delighted you had such a great time, so much so you came back for a Spa day.

    We look forward to welcoming you back again very soon.

    AngelinaChua, General Manager at Sopwell House, responded to this review

  • Fabulous spa, ok afternoon tea, appalling customer service

    by Fersterlings on 2019-08-18 01:46 pm

    My husband and I with our young son went for afternoon tea this afternoon and had the most shocking experience with the restaurant manager before we left. We had been given a voucher for a champagne afternoon tea for our 40th birthday, as well as another voucher for a 90 minute spa treatment. The spa was amazing and the girl Valeria was fantastic and I had the most wonderful
    facial and massage for a very tired pregnant mummy! Following on from that I then met my husband and son in the restaurant for our afternoon
    tea experience . They asked for our booking which didn't seem a problem and sat us down in the lounge area as we didn't want to sit in the restaurant. The staff were relatively friendly, the food was ok, nothing special, however it was nice just to go somewhere to relax especially after my glorious
    treatment . Once we were done with the tea we then got up and left as we presumed they had all the booming details (I had completed all the details on my evoucher and entered the voucher code presuming that Sopwell house would have this on three records). Our waitress then came out to ask
    us if we had our voucher which we did not and it was never specified when I booked the tea that I would have to bring this with as I had already
    provided the voucher code when making the booking. I did however have a email confirming the
    booking however we were told this was not good enough . The waitress then went to get the restaurant manager and WOW what a rude , unpleasant man he was. We explained our situation
    that we did not have the voucher code and that we wanted to get home as we had our young son to put to bed . He said we had to pay before leaving if we
    did not have the voucher . My husband and I were furious to say the least considering this was a gift given to us by our friends for our 40th birthday and
    said we would no be paying and that an email confirmation should be sufficient - who uses paper vouchers in this day and age ! He then went on to
    accuse us of trying to get a free meal ( we live in Radlett 10 min away and I assured him we didn't want to get a freebie !). He was so unbelievably
    rude and then threatened to call the police !!! My husband and I have never ever experienced anything like this . I had my 2 year old in my arms
    wanting to go home, I'm pregnant and the whole experience was ruined by this restaurant manager . From someone who used to work in the hospitality
    industry I know that this customer service is not acceptable - the customer is always right and he handled the situation unprofessionally and in an
    aggressive manner . We asked to speak to the general manager who had gone home at this point so the front office manger came to help our situation
    She was professional , listened to us calmly and explained why they needed the voucher code to close the account . We of course understood this
    but we refused to pay as we shouldn't have to. I assured that once we got home I would find the voucher which I did and then called straight away to
    provide her with this . And to top it off we didn't even get what we were supposed to! We had a standard afternoon tea and the voucher was for a
    Champagne afternoon tea . I hardly ever write reviews on trip adviser but I'm so shocked about the way we were treated by the restaurant manager
    accusing us of trying to get a free tea and saying he was going to call the police . I've been to Sopwell house before as we are locals and I've never
    thought it that special - the food is poor in my opinion, but we will never be returning there again after that terrible experience. Lastly , before it all
    kicked off and we were having our afternoon tea there was a large group behind us also complaining about the management . My husband and I were
    laughing at the time however sadly the lady who was mouthing off about the terrible management confirmed this for us,.

    Owner Response
    Firstly please may I offer my sincere apologies for the experience you received, this is not the standards we strive to maintain at the Hotel and I will be carrying out an investigation into this.

    Please could you contact us directly on executivepa@sopwellhouse.co.uk so that we can discuss your experience in more detail.

    AngelinaChua, General Manager at Sopwell House, responded to this review

  • Birthday afternoon tea

    by alisonkou on 2019-08-18 11:03 am

    Lovely tea with attentive and pleasant staff. Impressed by allergy tea ie nut free cakes for my son, they had gone to a lot of trouble to make sure his food was separate. Birthday girl loved it too. Will be booking spa break at some point.

    Owner Response
    Thank you for choosing one of our afternoon tea experiences to celebrate a recent birthday.

    I am delighted to read that you all had a lovely time and it is especially pleasing to know that your son was well taken care of.

    We look forward to welcoming you back for a Spa day very soon.

    AngelinaChua, General Manager at Sopwell House, responded to this review

  • Buffet snacks

    by Traveltone1 on 2019-08-17 00:28 am

    A large group of us were given efficient hospitality. Plenty of self service coffee and tea on arrival and light snacks served buffet style. Buns generously made with tasty fillings .
    Approach to location tricky . Check your sat-nav ... mine got confused not sure why!
    Otherwise all good.

    Owner Response
    Thank you for sharing your recent experience with us here at Sopwell House.

    My team and I I are pleased that you found us hospitable and enjoyed the facilities.

    We hope to welcome you back very soon.

    AngelinaChua, General Manager at Sopwell House, responded to this review


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