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Sopwell House


    Sopwell House
 in St Albans
    Sopwell House
 in St Albans

Reviews

TripAdvisor Traveler Rating:
2905 Reviews
Latest TripAdvisor Reviews

  • Perfect place to propose

    by aaronE6862TF on 2020-01-27 06:48 am

    Me and my girlfriend have come to Sopwell House numerous times, and every single time we have come the standard has been exceptional and consistent. Everything from the attentive and lovely staff, the spacious and clean rooms, the delicious breakfasts and the Club private spa. Obviously you may be wary about the price of the private spa being ?100 per person, but personally the facilities available at the Club are worth it.

    Recently I planned on proposing to my girlfriend and Sopwell House, especially the reservation manager Orla, personally helped me organise everything - including the room, the anniversary and the spa package. Considering that it was a peak period for the hotel, everyone at the hotel was extremely helpful and lovely to me and my girlfriend. They also provided us with the FoxGlove suite which was beautiful, with a real fireplace. Overall the setting was everything I could have wanted, and my girlfriend is now my fianc?e. I would personally like to thank everyone at Sopwell House for their hard-work, and I look forward to coming back in the near future.

  • Great stay

    by captainmm2016 on 2020-01-22 05:11 pm

    Two days , good facilities and flexible , spa wonderful, food very good. Wine list is extended, however expensive!!!

    My suite was excellent and very comfortable

    Lots of day guests aka footballers wives type.

    Henley on Thames this weekend, but hope to return on way back

    Capt N.Medley
    Isle of Man

    Owner Response
    Thank yo for taking the time to leave your review of your recent stay.

    My team and I are delighted you had such a wonderful time in the Spa and found your suite excellent.

    We hope to see you on your way back from Henley on Thames.

    AngelinaChua, General Manager at Sopwell House, responded to this review

  • Underwhelming Spa visit

    by JeanB526 on 2020-01-22 10:17 am

    My husband & I recently booked a half day spa experience here. We generally enjoyed it but there were numerous mistakes & errors which spoilt the whole experience.
    Firstly our bill which we had to pay on arrival was initially ?90 over the amount it should have been. Luckily my husband spotted the error & it was duly rectified.
    We were offered a complimentary drink & both chose coffee but were given a bill which despite telling one of the reception staff, we pursued by the waiter for payment when we left the sitting room.
    I paid for a morning at the Cottonmill & my husband upgraded to the Club level as he wanted a treatment. I made use of the swimming pool & swam 60 lengths during the morning. I also used the small sauna & steam room & jacuzzi . I had a quick look around the Club area with my husband & noticed how much luxurious it was including free herbal teas & an outside area with a large jacuzzi pool & two smaller ones. Also inside & outside lounge areas. I definitely felt like the poor relation upon returning to the Cottonmill area ! My husband had a massage which he found to be very good.
    My husband informed me that the Club area had Dyson hair dryers. I found the changing area in the Cottonmill to be quite cramped & wouldn't want to be there at a busy time.
    My husband said that one of the steam rooms in the Club area wasn't working.

    Included in our morning was a lunch in the Pantry. When we went to the restaurant we were told there wasn't a booking in our name so we had to go back to reception for them to sort this out. We were given a table next to the buffet area. We found our table to be very close to the buffet which was badly designed as only one person at a time could access the hot food. Soup bowls & plates for starters were not replenished along with some of the food items.

    Overall we would be reluctant to visit the spa again despite it being local to us. Too many mistakes & poor service considering the amount it costs.

    Owner Response
    It is always disappointing when our guest have left us underwhelmed and I do thank you for sharing your experience with us.

    It is a shame that you did not upgrade with your husband so that you could enjoy the facilities in our inner sanctum, The club, with him.

    I can only apologise for the confusion regarding your lunch booking and have shared your feedback with the relevant Managers.

    I do hope that being local to us we can have an opportunity to welcome you back for an experience more commensurate with the standards we strive to maintain at the Hotel.

    AngelinaChua, General Manager at Sopwell House, responded to this review

  • Lazy Sunday Spa Break

    by Jopinion23 on 2020-01-21 08:29 am

    Overnight Lazy Sunday spa break, absolutely perfect. Can't praise the staff and place enough. Beautiful room and hotel. Fabulous food. Fantastic spa facilities. Excellent spa treatments. Beautiful, immaculate, friendly and comfortable place to unwind, get spoilt and enjoy.. 5 big stars!

    Owner Response
    Thank for the big 5 star review.

    My team and I are delighted you had such an absolutely perfect stay with us ad we look forward to welcoming you back very soon.

    AngelinaChua, General Manager at Sopwell House, responded to this review

  • A confused product

    by Nomad06387287702 on 2020-01-19 07:29 am

    The grounds are very nice as is the new conservatory and breakfast is ok ,.The reception is grand and staff very helpful but it's a chocolate box with not many chocolates in side .I have travelled a lot and this is the ist place where after a treatment I am told I have to pay ?100 upgrade to use the new spa .The old spa pool and facilities were very small and over crowed and we could not even find a vacant lounger .For a H?tel with all these bed rooms the old spa is too small .
    The bar was good but the main restaurant was shocking .For our main meal we had fish and the portion was so small and tasteless .it was over priced and we were starving afterwards .This was not fine dining it was just taking advantage of the customer
    The wine list was sad and when we did find a good Whire wine it arrived warm .
    The bedroom were dated and no better than a very average travel lodge .
    I think the hotel needs to decide on who their customer is and focus .
    While the reception areas are uplifting and new the bedrooms are shabby so instead of disappointing the customer with that overcrowded spa you should show goodwill and uplift their experience by allowing them to use the new spa .My treatment was fine but being charged extra for the Spa is the reason I would not go back again . I would rather pay extra and go to the Grove and get a solid good quality Luxury experience .

    Owner Response
    My team and I are very disappointed to read your comments regarding your recent stay with us.

    Our 2 AA Rosette restaurant receives many compliments about the choice, quality and value. The Chef in the 2 AA rosette Restaurant that you have dined in, designs his menu for guests enjoyment of a three-course meal and therefore the portions are reflected to ensure that diners enjoy not only every course but the complimentary canapes and amuse bouche. The Restaurant Manager and his team are happy to explain any dish on the menu in more detail to our guests when asked.

    The Spa is very popular with our guests and we do carry out regular poolside checks to remove towels from loungers that guest who have left the area but still be reserving a lounger. Guest can of course choose to upgrade to the inner sanctum of The Club and this is clearly detailed on our website and on the email confirmation you would have received.

    It is regrettable that you did not find your room to your liking and that we were not given a n opportunity to rectify this during your stay. As Sopwell House is not a purpose built Hotel the rooms are all individual in size and presentation.

    I am sorry that you have chosen not to stay with us again.

    AngelinaChua, General Manager at Sopwell House, responded to this review


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