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The Algonquin Resort


    The Algonquin Resort
 in St. Andrews By-The Sea
    The Algonquin Resort
 in St. Andrews By-The Sea

Reviews

TripAdvisor Traveler Rating:
1151 Reviews
Latest TripAdvisor Reviews

  • Excellent option for March break!

    by carolinebrunell on 2019-03-07 10:49 am

    We decided to stay in New Brunswick rather than travel outside of province for March break with our two daughters aged 8 and 10. We booked a suite for two nights. I want to commend the staff for trying their utmost best to keep everyone happy and entertained. Activities were planned daily, including crafts and movie night and thoughtful touches like providing coffee and tea for parents during these activities were noted. Our girls were excited everyday to be greeted by Bentley and Sydney, the two well-behaved black labs! Reasonably priced meals were offered (including kid friendly three course meals for $10) at the hotel restaurants. Of course, the pool and slide were also a hit.
    We often take the time to write a review only to complain. I want to take the time to say well done for making our stay enjoyable!

  • My favourite hotel

    by jensatravellin on 2019-02-19 02:56 pm

    This was my third stay at the hotel. I've stayed here when it was Fairmont hotel many years ago and the quality of this hotel has not changed. There's something about this hotel that I can't put my finger on but it's one of my absolute favourite hotels. I love the old charm of the main building but there's nothing that's dated about it. The roaring fireplaces are so cosy and make me want to stay forever.
    The purpose of this visit was for a hockey tournament. Lots of kids and families and everything we smoothly. The pool and water slide entertained the kids while the parents sat back and relaxed. I used the exercise room,m and hot tub. All amazing! The kitchenette room had everything we needed and even added a cot ($35/night) with no problems. Accommodating staff, great rooms, amazing pool area with the views of the oceans around the corner. What more could ask for?'

  • Awesome Destination

    by FrederictonMoose on 2019-02-13 03:00 am

    Great place to visit and stay, staff are all great, they allow pets. location is with in walking distance to just about everything you would want to see or do. Shopping, dinning, golf and other activities. Fishing, whale watching, kayaking . Through out the summer there is always lots going on and many things to take in.

  • Ended up walking out...

    by ec000792 on 2019-02-12 03:15 pm

    I'm actually writing this review almost a year after this visit happened. I'm not one to speak up about things like this, but as our anniversary (it was suppose to be an anniversary celebration/getaway) approaches this has been on my mind. I feel it deserves to be seen by the public.
    Wanting to celebrate our anniversary my husband and I booked a weekend getaway here. After the few hour drive we were looking forward to laying down. We walked into our room and I was instantly let down. The room was gorgeous but it was dirty....there was food on the furniture and dirty Kleenex on the floor. My husband went to the front desk and was given an apology, but then he was told "we don't haven any suites available and not many other rooms are available". We got a key for another room. Forgetting the fact that this second room was a downgrade from our first room...the bed wasn't even made! At this point I was just furious and completely disappointed! I once again went downstairs and informed them of this. All of a sudden a suite was available and they were willing to give us one. I no longer wanted to stay and told them of this. We gathered our things and left to head home. I went to the website and put in a complaint, this was meant with a "Sorry this happened, I looked into it and if you ever decide to stay with us again I will offer what my colleague did, a upgrade to a suite". I've never been so appalled at how something like this was handled. We weren't looking for a suite...we were looking for a clean room! When you pay to stay at a place that's praised for its looks...you expect cleanliness. You expect compassionate staff whom look to solve your problem not "oh well we don't have much left". I will honestly never stay here or recommend it to anyone...ever.

    Owner Response
    Dear ec000792,

    Thank you for providing your honest feedback with trip advisor.

    Providing the highest level of hospitality and maintaining a fresh atmosphere within our guest rooms is always a key priority. During your stay we missed the mark and I would like to apologize for the not meeting your cleanliness standards, as well as our own. I would also like to apologize that the efforts made to rectify your stay were uncompassionate. We strive to deliver a warm memorable experience that caters to every individual guest and we fell short during your stay. On behalf of the entire team at the Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, I sincerely apologize.

    We are very sorry to hear how this experience negatively affected your anniversary stay to the point where you chose not to stay with is for your special event. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

    Once again, thank you for your valued feedback. If your travels bring you back to St. Andrews Please feel free to contact me via phone or email. We hope to restore your confidence in the Algonquin Resort St. Andrews by-the-Sea, Autograph Collection.


    Warm regards,
    Fiona Cunningham
    Assistant Guest Services Manager
    The Algonquin Resort
    fiona.cunningham@algonquinresort.com
    506-529-8823

    FCCUN051, Front Office Manager at The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, responded to this review

  • Amazing Stay

    by Samantha S on 2019-01-29 05:58 am

    We stayed here on January 26th for one night. We had an absolutely amazing stay here at this hotel. The staff were extremely polite and were always checking in to see if we were having a good stay and/or if we needed anything. Our room was very clean and so was the hotel, pool and the grounds. Would love to stay here again :)

    Thanks again for a great stay!


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