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The Campbell House Curio, A Collection by Hilton


    The Campbell House Curio, A Collection by Hilton
 in Lexington
    The Campbell House Curio, A Collection by Hilton
 in Lexington

Reviews

TripAdvisor Traveler Rating:
1083 Reviews
Latest TripAdvisor Reviews

  • Lovely place

    by Companion21768193186 on 2019-11-26 04:44 pm

    Super friendly staff, quite and comfy. This was our second stay in a year and we will go back. Rooms were a bit of a maze but the construction is almost complete so that will not be an issue after. Loved using the digital key for room access

    Owner Response
    Thank you for the positive feedback. Construction is winding down and will be complete very soon. Our new Bourbon Bar & Restaurant will be open by January. Hope to see you again soon.

    Marty R, General Manager at The Campbell House, A Curio Collection by Hilton, responded to this review

  • Nice hotel but a little lacking..

    by renew12spt83 on 2019-11-25 11:47 am

    Nice rooms, a bit overpriced.. bathrooms need updating and servicing. Hotel staff started cleaning too early in hallway and knocking on room doors before 0800. No military or veterans discount. Outdated refundable security deposit policy that should be eliminated.

    Owner Response
    Thanks for your feedback. Every Full Service Hotel requires an authorization, not a deposit for incidental charges. We do offer a Military Discount if you book thru Hilton.com. Hope to see you again soon.

    Marty R, General Manager at The Campbell House, A Curio Collection by Hilton, responded to this review

  • Beautiful Hotel w/ First-Rate Hospitality

    by kentuckyfan2019 on 2019-11-24 07:37 am

    The Campbell House was a wonderful place to stay for my trip. The hotel is beautiful and easy to navigate; the staff is welcoming, kind, and eager to help; room service is delicious; and the location is convenient, close to many local attractions as well as the airport.

    Owner Response
    Thanks for the great feedback. I will be certain to share it with the Team. Our new Bourbon Bar & Restaurant will be open in January. Hope to see you again very soon.

    Marty R, General Manager at The Campbell House, A Curio Collection by Hilton, responded to this review

  • Bed Bugs!!!

    by Ashley P on 2019-11-22 04:37 am

    I really hate to give a bad review, but this one deserves it. We stayed for our overnight in Lexington. I loved the charm and history of the hotel, but we had some creepy crawlers that also loved the hotel also! My husband woke up in the middle of the night to a bed bug crawling on him. Once we inspected the sheets we found more! We trapped them and called the front desk. The sent the security guard up to confirm they were bed bugs and they found us another room! We inspected that room as well, and at least found reminisce of bed bugs in the mattress. We spotted 1 exoskeleton and decided that was enough. We left in the middle of the night and stayed at the Hilton in downtown.

    The night staff at Campbell House was very apologetic and helpful. However, I never heard from any managers the next day. I would have thought they would have offered an apology or something! After looking through the reviews I saw others had complained about bed bugs a couple of years ago, so this is not a new issue for them! I would have expected better from a Hilton. As much character and history as this hotel has, I would advise you to stay away!!! The Hilton down the road was amazing!

    Owner Response
    Please accept my apology for the problems you encountered. Unfortunately, this is an issue at every Hotel, regardless of affiliation or room rate. This is not a sanitation issue. We employ a professional Exterminator who treats our rooms regularly, and I can assure this is a very rare occurrence at our Hotel. We have already reached out to you for compensation. Safe Travels!

    Marty R, General Manager at The Campbell House, A Curio Collection by Hilton, responded to this review

  • Not a nice hotel.

    by dave_schmidt6785 on 2019-11-20 10:19 am

    Hotel is under major remodel. Should shut down until complete. Bed was nice. TV was small. Bathroom had rust and corrosion in tub. Breakfast area was in lobby due to construction. Take off your list until remodel is complete.

    Owner Response
    Thank you for your feedback. Please accept my apology for the problems you encountered. All of the work in our Public Spaces will be compete later this Month, including a new area for Breakfast. Our new Bourbon Bar & Restaurant will be open in January. The updates to our guest Rooms are underway and will be compete by the end of March. This includes new tubs and 55" TV's. Hope to see you then.

    Marty R, General Manager at The Campbell House, A Curio Collection by Hilton, responded to this review


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