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The Condado Plaza Hilton

    The Condado Plaza Hilton
 in San Juan


TripAdvisor Traveler Rating:
5168 Reviews
Latest TripAdvisor Reviews

  • Great Location and Service

    by danreese2017 on 2020-01-26 10:44 am

    Condado Plaza is located in a great spot right on the water in San Juan. The staff was great, pools, hot tub and beach super inviting, room and bed comfortable. Although the entire facility needs maintenance and repair. I realize hurricanes and other events have significantly worn the facility but the property needs a total face-lift if it is going to survive.

  • Best hotel

    by raven g on 2020-01-26 10:43 am

    Everything was great! Will return again guest services was amazing. Daily room cleanings loved the swim up bar and the pool and extra amenities were all you needed for your stay and Denny's and Starbucks being down stairs was a plus

  • Not the Value Stay

    by darxhow on 2020-01-24 01:50 am

    No complaints with the staff. I found everyone friendly. The hotel itself is in need of an update. I understand it sustained damage from Hurricane Maria, as shown on parts of the exterior. Given the time it's takes to recover when the federal government actually cares, I'm not surprised the hotel needs some work. However, the interior of the hotel is tired.on a quick view, my room seems updated. But when you look around, it's obvious the last update was several years ago. I'd probably be okay with this if the hotel wasn't charging rates comparable to other hotels in the vicinity which didn't strike me as drab and obviously suffering from hurricane damage. Also, the hotel is directly below the flight path for a small airport. While small planes don't make as much noise as commercial planes, they make more noise than I'd like to hear.

  • Don't book until after Sept 2020 if you want to use the water slide

    by scubacher on 2020-01-18 05:20 pm

    We almost booked this hotel, researched to find their pool water slide is under construction until 9/2020. They are waiving the $35/day resort fee due to this. We just wanted to post so no one is blind-sided as we almost were. We decided to change locations due to no slide for the kids. We are now looking for another location to stay since the kids spend all their time in the pool/slides.

    Owner Response
    Hola scubacher

    Thank you for your for the comments you shared with us, all of our guest reviews are important as the make us improve, I am sad to see that you desided to change locations due to the pool slide not been in service.

    The slide has been in operation since the begining of October 2019 and is currentley in service, at this moment it is not schedule to be closed.

    Again, thnak you verry much for your most valuable feedback and we look forwar to your visit to Puerto Rico and hope that you stay at the Condado Plaza Hilton during your stay.


    thecondadoplaza, Manager at The Condado Plaza Hilton, responded to this review

  • Family vacation

    by JohnCfromPhilly on 2020-01-15 09:46 am

    We were generally happy, especially with the rooms, exercise room, and pools. The main weakness was the poor quality of the wifi signal. The building is also kept somewhat cold, which can't be good for the electric bill.

    Owner Response
    Hola JohnCfromPhilly

    Thank you for this review, I am gald to see that you had a good time and that the rooms, GYM and pool areas were to your liking.

    I apologize for the internet not working properly, I can ensure you that we are working on upgrading this system for all of you to enjoy. I hope that during your next visit to Puerto Rico you stay with us at the Condado Plaza Hilton so that we can have the oportunity to serv you once again.


    thecondadoplaza, Manager at The Condado Plaza Hilton, responded to this review


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