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The Drake Hotel


    The Drake Hotel
 in Chicago
    The Drake Hotel
 in Chicago

Reviews

TripAdvisor Traveler Rating:
4498 Reviews
Latest TripAdvisor Reviews

  • Comfortable and Convenient

    by gsrs on 2019-02-22 10:23 am

    The Drake is well located. The rooms are comfortable, albeit apparently not recently renovated. Lakefront rooms have wonderful views and if you only rarely come to Chicago, I suggest you reserve one of these

  • The Drake is no More

    by naplesdiner2015 on 2019-02-19 12:39 am

    The once-glorious Drake Hotel is no more. The general appearance is tatty and unkempt. The room was comfortable and the view of the lake serene. However the plumbing, with gurgling pipes, was a distraction. My big issue was the breakfast. The restaurant was dirty and haphazard. The buffet food was cold and poorly prepared. The staff were indifferent.

  • Valentine's Weekend Away ... An almost perfect stay.

    by divineboltholes on 2019-02-19 12:33 am

    In celebration of Valentine's Day, my wonderful boyfriend planned a stay at the historic Drake hotel. What a lovely treat. I'm no stranger to The Drake, as I attend charity functions there annually and love to enjoy afternoon tea in the Palm Court restaurant during the holidays. I haven't actually stayed there since I was a little girl (I remember taking a tour of the suite where Princess Diana had stayed on her trip
    to Chicago in 1996). As always, The Drake did not disappoint. The rich history is so fascinating; our room package came with a handy and informative self-guided tour of the hotel, which we thoroughly enjoyed. Also included was a sweet welcome bag which had Palm Court signature tea, a tea strainer and vouchers for drinks.

    Our room was lovely, the bathroom well appointed and we had a little sitting area overlooking the LV store across the street. It was disappointing that there was no refrigerator/mini bar. It would have been great to have a place to keep our leftovers from dinner. I called down and it would have been an additional $30 per night for a fridge... Ridiculous considering a fridge is standard in every Hilton I've ever stayed at. Annoying, but not that big of a deal.

    What was disappointing was our trip to the famed Coq d'Or bar. Upon check-in, we were given vouchers for 2 drinks each at the Coq d'Or bar, so naturally, that was our first stop after dinner. We immediately handed the vouchers to the waitress, who was completely puzzled and told us the vouchers were expired. We explained that they were given to us a few hours earlier upon check-in and that we would be happy to go discuss the issue with the front desk. She told us to wait at our table while she went to speak with the manager. After about 5-10 mins, the manager returned, holding the vouchers and explained that the vouchers we were given were from a Christmas/ holiday promotion and he could not understand why we would have been given them. He questioned who checked us in and at what time... It was starting to feel like he was questioning if we found them on the street or somewhere and were trying to scam them. He kept repeating how old they were (apparently they expired Jan 1, 2019) and that it just did not add up that we would have them in our possession. Eventually, he said he would honor them. The package my boyfriend booked included the history tour, a bag with a tea gift and drinks to be used at the bars in the hotel. A promotion that is still currently available on the hotel's website. We certainly did not let the incident put a damper on our evening or on our Valentine's celebrations, but it was an extremely unfortunate hiccup in an otherwise perfect stay. All staff members, especially managers should be aware of the hotel promotions and should never have made us feel like we were trying to scam them. I will certainly return to The Drake in the future, but hope that someone from the hotel will read this review and make sure it does not happen to other guests who opted for the same promotion.

    All in all, it was the perfect mini break for us to play tourists in our own city and enjoy the rich history we have in our backyard. A big thank you to @thedrakechicago for a lovely Valentine's weekend.

  • Great Location, Service ok

    by Maria G on 2019-02-19 05:46 am

    I stayed there last weekend and I was just not very impressed with their service. Nothing seemed organized. At breakfast, we kept being ignored and finally after waiting about 10 to 15 minutes, the waiter finally came to ask us what we wanted to drink. The view and location of the hotel were good. The complaint that I really have is the service. The room itself was not anything special. The safe did not work, the bathroom door would not stay closed if it wasn't locked and there were cracks on the corners of the room.

  • Old Home Week

    by M7538OJleeb on 2019-02-14 04:03 pm

    My wife and I and her two sisters and their husbands all travelled to Chicago to visit the area, as the three girls were all born and lived in the Chicago area during their early years. We stayed at The Drake from Feb. 7 to the 13th. The Drake is a first class hotel at a very reasonable price. Every employee of the hotel we dealt with, including the front desk clerks, the consierge, the housekeeping staff, the maintenance personnel, the doormen, and the breakfast room wait staff were all very friendly and helpful. If you needed something, it was taken care of immediately. The consierge helped us rent a car, book tours, recommended several great places to eat,and gave us excellent directions. The rooms were clean and large. I can't say enough about The Drake and the people who work there. We had a great time in Chicago, and they were a good part of the reason for that.


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