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The Galata Istanbul Hotel - MGallery by Sofitel


    The Galata Istanbul Hotel - MGallery by Sofitel
 in Istanbul

Reviews

TripAdvisor Traveler Rating:
126 Reviews
Latest TripAdvisor Reviews

  • Scam Hotel!!!

    by travelersolo878 on 2019-11-07 09:56 am

    I do not recommend this hotel! I had booked a room one month prior to the trip through the booking system. Received the confirmation, everything was good, but few days till the trip they cancelled the booking motivating that the card is not valid. I have checked with the bank and even other reservations have been done so everything was okay with the card. So I did not understood why hotel did so till I checked the reservation system and had seen that the price for my room rose from 145 eur to 1550 eur for the same period of time. Hotel specifically canceled my reservation to raise the price. Booking system gave the compensation, but they also said that they have no power to stop this some times occuring practice. This hotel is a SCAM!!!

  • The best

    by Amelia M on 2019-10-13 07:16 pm

    This hotel was great. Its location was perfect. The hotel was very clean. The staff was very accommodating to our needs. The breakfast was excellent. We would stay again the next time we visit.

    A Masters

  • The hotel Bellman adding value to our stay

    by madhabban on 2019-08-17 11:36 am

    My wife and I had to keep our daughter and grandson company for one night. The Bellman, Halit U?ur, was outstanding. He has a wonderful service orientation. He is an excellent host. He is continuously searching for how he can help you more and better. Especially the right attitude with our 18 month grandson and more so in helping me to get to a nearby Friday prayer Masjid. He even found me a hotel employee (actually two from the hotel, I am sorry I forgot the names, whom I wish to thank) who would take me and bring me back from the Arab Masjid. Thank you very much Halit. I'm sure your future in the service industry is guaranteed with your great approach and character.

  • Such a disappointment

    by lydier2013 on 2019-06-02 01:32 am

    I am an Accor silver card holder so I always try to stay in a hotel belonging to this chain.

    We arrived tired and late, the reception staff hardly spoke English and took for ever to register us and give us a key.
    I tendered my Amex card to guarantee the room charges but they declined my card as they did not want Amex. They asked me to pay the whole stay (4nights) in advance!!! Never had this request before. I ended up paying cash!!

    We eventually got to room 2017. The room was dusty with big stains on the sofa and carpet and when we opened the shutters we had a view of a totally destroyed building like in a war zone to look at.
    The room was certainly not 30sq m2 as promised on the booking.
    So disappointed we went to have our welcome drink. We chose two glasses of white wine and when the glasses came they were the smallest ever!! Well thanks God for the food and Beverage Manager Mr Gergon?l who looked after us very well.

    We then went back to reception and asked to change rooms. We were given room 1404 which was even smaller but at least with a normal view.
    The cupboard was small, with no drawers or shelves. The housekeeper came in one day without announcing herself, just opened the door and walked in.

    I could go on as the gym is so small and one of the treadmills was not working! The spa is nice but the treatments offered are far from refined.

    The only positive thing was the position of the hotel as quite close to places of interest.

    Finally a big thank you to Nimet in housekeeping for finding my jumper and bringing it back to me in the room.

  • Good Stay

    by SelviS84 on 2019-03-12 01:47 am

    We have arrived unexpectedly at the Galata Istanbul Hotel with two children. They only had a family room for us, which was just refurbished. Unfortunately because of that, the room was dusty. They cleaned it the next morning.
    The family room is spacious and has two bathrooms. Because the room was just refurbished not everything (tv for example) was not working yet and not all furniture was replaced, but it was not a big issue,
    Cleaning could be better. The staff is friendly. No idea about the breakfast as we didn't take it.
    The hotel is on a 3 minute walking distance from Sirkeci tram AND train station.


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