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The Hollywood Roosevelt


    The Hollywood Roosevelt
 in Los Angeles
    The Hollywood Roosevelt
 in Los Angeles

Reviews

TripAdvisor Traveler Rating:
2784 Reviews
Latest TripAdvisor Reviews

  • Would have been a 5 but for a few things (just being picky)

    by rebeccacY3503WO on 2019-09-19 07:21 pm

    The Hotel in general was lovely. The style was old Hollywood very beautiful decor. The pool looked nice but did have time to enjoy. Room was spacious clean with a great view of the city. The bed was very comfy and the bathrooms spotless. Centrally located just across the road from the Hop on Hop of bus stop. The only disappointing thing was they charge for the Wi-fi, no complimentary water in the rooms (a small bottle cost 6 dollars!!!) and no coffee making in the room. Overall I would recommend staying here.

  • Not what was expected

    by JayneIvan on 2019-09-19 03:30 pm

    Whilst I didn't not enjoy our stay here I can't say I loved it.
    Hotel has a nice ambience and the old fashioned feel (maybe a little too old fashioned for my taste) very dark and doesn't feel very welcoming.
    Pool area was the highlight, this was beautiful and staff were great around the pool area.
    Room was not very comfortable.
    Bed was comfortable but it ended there.
    Bathroom was the absolute worst part, needs a good clean tiles are filthy and I didn't enjoy stepping into this room. Way too small and no room for any toiletries.
    Only 1 elevator working which was a massive inconvenience.
    Almost taking up to 10 minutes to access the elevator to get up or down.
    Walking up the 8 flights of stairs would have been quicker!
    4 nights seemed too long at this hotel and I was happy to be checking out.
    Overall ok-ish stay but not sure I would return.
    Location was fantastic.

  • The saving grace of location - but so many sad surprises

    by Blake B on 2019-09-18 09:05 pm

    Four-night stay with three of us in a two queen room. Our biggest issue during our stay was we were sad to discover it's *hotel policy* to only allow two lounge chairs by the pool per room, so if you are staying with double occupancy, keep that in mind. If the pool were completely packed, I would understand, but here is where I was penalized by honesty. We only tried to use the pool one time, too. Worst case scenario you could lie and say you are in separate rooms because, while they ask if you are guests, there is no mechanism in place to ensure it.
    The cons:
    1. After check-in, we were informed we had to use the service elevator (there's only one) during our stay. We were delighted to discover on day 3 that ONE of the guests elevators wasn't broken but spending $300+ per night to ride with service staff wasn't what we had in mind.
    2. There is no in-room coffee. A carafe was $20 delivered.
    3. There are no top sheets, so if you are a germ freak you better pray to your Gods that they strip the duvets after the turnover of each and every room.
    4. The floor lamp in our room was broken.
    5. We stood in water in our shower (tub) day after day.
    6. The TV reception had several connectivity freezes throughout our stay.

    The pros:
    1. The housekeeping staff were very friendly and warm nd did a good job. However, there is a thick layer of dust on the bathroom fixtures so leave your white gloves at home.
    2. Quite possibly some of the best, flattest hotel (feather?) pillows I've ever slept on.
    3. At least two on-site restaurants you can enjoy. We ate at both but found the service a little "stuffy" and inattentive at Public Kitchen + Bar.
    4. Beautiful property overall.

    In summary, it's doubtful I would stay here again. The location is outstanding but there were enough service issues to drown out any geographic privileges.

    Owner Response
    Dear Blake B,

    We appreciate your candid and thorough review, as we strive to continually improve to fully impress each guest. We're glad our location shone for you, but regret the many inconsistencies you experienced. We thank you for your patience as our elevator was out of commission, and will take your feedback to heart regarding our pool lounge chair policy and our in-room coffee and tea service. We would love to have you back in the future to better impress.

    Kindly,
    Don Jacinto, Managing Director

    Manager-247, General Manager at The Hollywood Roosevelt, responded to this review

  • Beautiful Oasis in the heart of Hollywood

    by aroundtheworld357 on 2019-09-18 03:25 am

    Just got back from our first trip in LA, in which we had an amazing stay in the Hollywood Roosevelt.
    It is a fantastic location for sightseeing yet you can hide away from the hustle of bustle of the Boulevard by chilling out by the enormous pool, we were there on a Sunday, when they have a live DJ which gave a really great vibe to the Tropicana pool/bar.
    Both food and service at the pool were excellent, especially from our Waitresses Kelly and Steph :) Would definitely recommend the Shrimp Tacos- delicious!
    Thanks again for a great stay!

    Owner Response
    Dear aroundtheworld357,

    Thank you for settling into our oasis here in Hollywood! You describe our vibe perfectly, and we're thrilled to know you enjoyed our Tropicana pool when you weren't out sightseeing. Join us again for shrimp tacos soon!

    Best,
    Don Jacinto, Managing Director

    Manager-247, General Manager at The Hollywood Roosevelt, responded to this review

  • Great location

    by blueboy26 on 2019-09-16 07:37 am

    We stayed here for 5 nights. Room was spacious, comfortable and clean. There are no tea and coffee making facilities, but our maid brought us a kettle, and we had tea bags. tea and coffee are available between 6am & 9am in the lobby, but don't be late. Liked the pool area, pool was heated. Thought the lobby was a bit dark, not to our taste maybe needed updating. There are only two elevators serving 12 floors, for 4 days one of these was out, leading to a longer wait. The service elevator was made available, but was also in use by staff. Overall it was a good place to stay.

    Owner Response
    Dear blueboy26,

    We're glad you enjoyed your five-night stay with us, and we appreciate your thorough review and high score! As you noted, our coffee and tea service is a great time to mingle in our lobby, and we're glad we were also able to bring you a kettle to enjoy tea in your room. We are glad our pool delighted, and hope you'll be back soon to even more fully enjoy a Hollywood Roosevelt experience!

    Best regards,
    Don Jacinto, Managing Director

    Manager-247, General Manager at The Hollywood Roosevelt, responded to this review


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