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The Phoenix Hotel Yogyakarta - MGallery by Sofitel


    The Phoenix Hotel Yogyakarta - MGallery by Sofitel
 in Yogyakarta
    The Phoenix Hotel Yogyakarta - MGallery by Sofitel
 in Yogyakarta

Reviews

TripAdvisor Traveler Rating:
3993 Reviews
Latest TripAdvisor Reviews

  • A good stay at a real heritage hotel

    by GandhiY82 on 2019-06-14 09:48 am

    I was staying only for 1 night with family of 2 rooms. From the arrival up until we leaving the hotel, all team member were so friendly and accommodative. I was touched with the welcome amenity that I love.. aunthentic coffee and the drawing of my 'companion' car.. LoVe it! Breakfast spread was great, lots of choices. The entire hotel is well maintain, for a building that is more than 100 years the maintenance is superb. And yes, the building itself is one of the plus for guests. Thank you, I am bringing home a memorable experience.

    Owner Response
    Dear GandhiY82,

    Thank you for sharing your experience during stay at The Phoenix Hotel Yogyakarta. It is our pleasure to have you here as our guest. After we read your review, we are happy to know that you enjoy the service, staff, variety of the breakfast and the hotel building. More, it is a great news knowing that you are pleased with the welcome amenity that specially prepared for you. We are all glad that you can feel our spirit in serving you and we surely look forward to welcome you again soon.


    Best Regards,
    Francisca Imas Soraya
    Front Office Manager

    ThePhoenixYogyakarta, Front Office Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

  • Excellent design room hotel and polite staffs

    by Dinda R on 2019-06-13 07:17 am

    our room designed was colonial design + java, my kids love the room, staff very nice and polite.
    but the swimming pool was too small and no slide, the hotel doesn't have children facilities, no playground at all.
    the breakfast was only so so

    Owner Response
    Dear Dinda R,

    Thank you for your positive words mentioning the hotel design, the room and the staff. We are all very happy to read that you really enjoy the stay with us. However we are sad to know that our swimming pool did not reach your expectation. We will share it to the management and we hope to welcome you again for the next future.

    Best Regards,
    Francisca Imas Soraya
    Front Office Manager

    ThePhoenixYogyakarta, Front Office Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

  • Should have been nice, but a lot just didn't work quite right

    by nniko on 2019-06-11 04:51 pm

    We stated at The Phoenix Hotel for several days. It was in a lovely building, with a lovely pool, but service failed in a number of ways. The main problem was service in the restaurant (which was mostly buffet), where the staff seemed disorganized and unmotivated. When questioned ahead of time about when they opened for dinner, we got different answers on different days and from different people, but times all much later than we actually saw people eating. Even when trying to make reservations the night before, they seemed to only want us to come to eat much later than they started serving (maybe they were reserving earlier times for local people?), and by the time we were there some of the main buffet items were gone or the people preparing the custom food items had disappeared. There was always a cloud of gnats around the fresh fruit at breakfast. Another problem was that the room cleaning staff wasn't great about replenishing depleted bathroom supplies. In general, the service just wasn't up to the standard of other similar-priced hotels we stayed at in Java, or up to the standard of the building itself.

    Owner Response
    Dear nniko,

    I would first like to thank you for sharing a review of your recent experience during your stay with us. Thank you for the highlights you made on our hotel building and our lovely swimming pool. However, we would like to do apologies for the disappointments that you have felt during your stay. Our restaurant always do Daily Thematic Buffet Dinner which means we will serve different menu on dinner based on the daily theme. Because of there was an Iftar Dinner for our muslim guests during your stay, thus our restaurant will be very busy of the people who are breaking their fast. Your feedback about your dining experience and our service from housekeeping team are really appreciated and we will share it all to the related department to always give better performance in the future.

    It is our hope to welcome you again whenever your travel brings you to Yogyakarta.


    Best Regards,
    Francisca Imas Soraya
    Front Office Manager

    ThePhoenixYogyakarta, Front Office Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

  • Excellent stay !

    by 1976micha on 2019-06-09 01:58 am

    This hotel stays true to its heritage in every possible way. The outdoor courtyard for dinner, the swimming pool surrounded by hotel rooms... it's all really really nice. And every night there's a different buffet theme, so you have plenty of variation.

    Owner Response
    Dear 1976micha,

    Thank you for reviewing us. We are so happy to read that you enjoy your stay and appreciate everything that we provide. Your positive words mentioning our hotel and the facilities such as the dining area, swimming pool really boosted the spirit of our team here. More, we are glad to know that you enjoy our Daily Thematic Buffet Dinner at our restaurant. We definitely look forward to welcome you back whenever your travel brings you to Yogyakarta.


    Best Regards,
    Francisca Imas Soraya
    Front Office Manager

    ThePhoenixYogyakarta, Front Office Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

  • Enter through the dining room

    by reise-tanta-di on 2019-06-07 02:08 pm

    It is a strange hotel. We entered through the front door and after checking in we had to walk through a very busy dining room to reach our rooms on the second floor in a separate but connected building. I had room #252. The room is very nice, with a comfortable chair to relax in and a useful writing desk, large flat screen TV, tea and coffee set, and a large bathroom with everything one would need. Each night the bed was turned down and a little snack was left on the coffee table. The room was spotless. We had breakfast there for the two days we stayed. However, I am glad we did not have to eat dinner at the hotel. The dining room was extremely busy and there were many, many people standing in line at the various buffet stations. The reason I hope was that people broke their fast for Ramadan. Any dinner conversation would be hopeless.
    But the hotel is historic and is centrally located. I recommend the hotel. The staff is attentive and professional. I would stay here again.

    Owner Response
    Dear reise-tanta-di,

    We do thank you for your words related to your experience during stay at The Phoenix Hotel. It is always nice to hear when one of our guests had such an enjoyable trip and mentioning the room and its facilities, the cleanliness, the professional staff, the daily turndown service and as well the sweets. Actually our hotel is the one of heritage building in Yogyakarta that was built in 1918 as a private house, our current restaurant has the same function as the dining area for 100 years and we will keep the originality function of this area. Moreover, during the muslims fast, our dining area was busy because of the iftar dinner thus we are sorry for the inconvenience caused.

    Again, thank you for recommending our hotel and we surely look forward to welcome you back soon.


    Best Regards,
    Francisca Imas Soraya
    Front Office Manager

    ThePhoenixYogyakarta, Front Office Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review


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