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The Phoenix Hotel Yogyakarta - MGallery by Sofitel


    The Phoenix Hotel Yogyakarta - MGallery by Sofitel
 in Yogyakarta
    The Phoenix Hotel Yogyakarta - MGallery by Sofitel
 in Yogyakarta

Reviews

TripAdvisor Traveler Rating:
4161 Reviews
Latest TripAdvisor Reviews

  • Can be better

    by letsflyaround on 2020-01-27 05:06 am

    As many has mentioned, the staff and service was great, no qualms about it! The hotel lived up to its reputation under the Accor MGallery series of hotels. Many historical artefacts (almost like a mini museum) are displayed around the hotel.

    Food-wise, not the best for a luxury hotel... But service staff are great! To note, Javanese food tends to be a little sweeter and less spicy compared to other parts of Indonesia.

    House keeping could be better... although there must be many challenges maintaining the hotel. You can see from the room photograph that it is not entirely clean (stains). Towels are a tad old and greyish, maybe it's time to change? Nonetheless, bed sheets are clean.

    In short, if you are used to staying in neat, clean, modern setting hotels, this is not for you. Perhaps, Hyatt or Sheraton in Jogja may be a better choice. :)

    Owner Response
    Dear letsflyaround,

    Thank you for taking the time to tell us about your experience during your stay with us. Your review is much appreciated and it is sad to know that your experience did not meet your expectations for the cleanliness. Please accept our sincere apology for the inconvenience. Kindly note that your comments have been shared with the related department team and Management in an effort to improve our service. Once again, thank you and we hope you will consider our hotel on your next visit to Yogyakarta.

    Atur Kinurmatan Kulo (Javanese Greetings),
    Christina Maya
    Assistant Guest Experience Manager

    ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery, responded to this review

  • Heritage gem

    by sabo123 on 2020-01-24 04:36 pm

    Phoenix hotel is an iconic heritage hotel in Yogyakarta. It is a beautiful colonial era building with long marble corridors and verandas, stained glass doors and wrought iron balconies. The rooms are well maintained and staff is friendly. The numerous artefacts lining the corridors and the mini museum lounge make it an interesting hotel to stay in. Pool is nice too.

    Owner Response
    Dear sabo123,

    Many thanks for your comments regarding your stay with us and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is our hope that your next visit will be as pleasant as the previous one.

    Atur Kinurmatan Kulo (Javanese Greetings),
    Christina Maya
    Assistant Guest Experience Manager

    ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery, responded to this review

  • Fantastic Hotel

    by PepePitMD on 2020-01-23 05:12 am

    A Heritage hotel full of Javanese artwork . The reception and restaurant staff are very courteous and efficient. Rooms were beautiful and very clean. Fantastic breakfast buffet. The internet was slow but the rest was great! Will return

    Owner Response
    Dear PepePitMD,

    Thank you for taking the time to write us a review. Glad that you decided to stay at The Phoenix Hotel Yogyakarta during your recent visit to the city. We are really happy to know that your experience has left you such a good impression about our Hotel. Thank you also for your improvement feedback of the internet connection, we will use it as constructive development in the future. We definitely look forward to welcoming you back home soon!

    Atur Kinurmatan Kulo (Javanese Greetings),
    Christina Maya
    Assistant Guest Experience Manager

    ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery, responded to this review

  • Classic hotel

    by Bornean on 2020-01-23 03:19 am

    This is a review of our experience in the lounge. We had an enjoyable experience drinking a local beer in beautiful surroundings. The staffs were very attentive and friendly. A worthwhile experience. Next time, we would like to stay here.

    Owner Response
    Dear Bornean,

    Thank you for taking the time to write a positive review following your recent stay with us. It is a real pleasure to receive such a kind review.

    At The Phoenix Yogyakarta, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit. We have shared your kind comments and appreciation with our staff who were delighted to know that you had such a wonderful experience.

    I hope we have the pleasure of welcoming you back very soon again.

    Atur Kinurmatan Kulo (Javanese Greetings),
    Christina Maya
    Assistant Guest Experience Manager

    ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery, responded to this review

  • Colonial Living

    by HeeraFatimah on 2020-01-21 06:44 pm

    Upon check-in, was gladly upgraded to the next category as an Accor loyal member. If am in Yogajakarta again, will definitely visit!

    Here are some of my findings and feedbacks for improvement
    ?Excellent and large variety of breakfast spread
    ?Spacious Rooms
    ?Beautiful Colonial Feel
    ?Very friendly and accommodating staffs
    ?Warm and genuine welcome upon check-in and out
    ?Conveniently located in the heart of the town, with convenient stores located just across
    ?Comfy tiny bolsters which also tempted me to purchase
    ?Parisian Patio inspired as shown in picture

    ?Small toilet bowl in terms of size
    ?Buffet BBQ dinner was appealing with a wide spread, however the taste wasn't as good.
    ?The BBQ is always marinated when served, despite having to inform not to sadly.
    ?Mineral waters were in glass bottles gladly, but we were not informed where was the bottle opener

    Owner Response
    Dear HeeraFatimah,

    Thank you for your kind feedback of your stay at our hotel. My sincere apologies for not delivering the experience you would expect in our hotel especially about some of the things in our hotel, we will definitely use it as constructive development in the future. We do hope to see you again.

    Atur Kinurmatan Kulo (Javanese Greetings),
    Christina Maya
    Assistant Guest Experience Manager

    ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery, responded to this review


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