The Savoy London
Reviews
TripAdvisor Traveler Rating:
6159 ReviewsLatest TripAdvisor Reviews
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Birthday treat
We popped into the piano bar after the theatre which was opposite. We were seated by staff, which was nice, very relaxing atmosphere. Our waiter was lovely and friendly and brought us nibbles and our drinks. Some of the crispest fine white wine I have tried, however very expensive.... but we were at the Savoy I suppose. Loved our fes hours in here and was a special treat in deed. Would return for sure.
Owner Response
Dear shellybham,
Thank you for taking the time to leave a review following your time at The Savoy. We love to hear about out guests experiences, and we were delighted to hear that you enjoyed your visit to The American Bar.
Our highly skilled team take great pride in creating a unique atmosphere, with exceptional service and of course a splendid selection of beverages - I am so pleased you enjoyed the wine! I will have great pleasure in sharing your feedback with the team, and we look forward to welcoming you back again very soon.
With kindest regards,
Philip Barnes
Managing Director at The Savoy -
Without a doubt the best attention to detail and commitment to customer service
Stayed here on 19th Jan and when we were checked in there was a problem with someone else being booked into our room with a similar surname. From that moment onward everything was taken care of. We were shown through to the American Bar where drinks were arranged on the house whilst were upgraded to a superb river view room. To further make up for this a bottle of champagne was delivered to the room. All throughout we were looked after so well that we forgot there was ever an issue in the first place. Next time I have to work in London, I will be back without a doubt. A very happy guest.
Owner Response
Dear benbZ352GG,
Thank you for taking the time to leave such a positive review and your kind words. We were so pleased to hear that everything about your stay exceeded your expectations, and you were well looked after by our attentive team. Customer service is at the very heart of everything we do at The Savoy, and to read your kind comments is truly rewarding.
I will ensure your positive words are shared with all my colleagues, and we hope to welcome you back to The Savoy on many future occasions.
With kindest regards,
Philip Barnes
Managing Director at The Savoy -
Best Hotel in London !
I always return to the Savoy because of its fabulous customer service, helpful concierge, great variety of bars and restaurants and its central location,
Its exemplary of how Hotels should operate.
Looking forward to my next visit.Owner Response
Dear John A,
Thank you for taking the time to leave such a positive review and your kind words. We were so pleased to hear that everything about your stay exceeded your expectations, and you were well looked after by our attentive team. Customer service is at the very heart of everything we do at The Savoy, and to read your kind comments is truly rewarding.
I will ensure your positive words are shared with all my colleagues, and we hope to welcome you back to The Savoy on many future occasions.
With kindest regards,
Philip Barnes
Managing Director at The Savoy -
cocktails
Only came over for cocktails, and let's be honest the experience.
you surly didnt disappoint.
The Savoy is beautiful, had a few cocktails each and the music the pianist was playing in the American bar was perfect. even played frank Sinatra for us?
The waiters are lovely and made sure I was comfortable. thank you.
Will definitely be back for more cocktailsOwner Response
Dear minibelen,
Thank you for taking the time to leave a review following your recent visit to The Savoy. We love to hear about our guests experiences, and we were delighted to hear that you enjoyed your time in The American Bar.
Our highly skilled team take great pride in creating a unique atmosphere, with exceptional service and of course a splendid selection of cocktails - I am so pleased you enjoyed the ones you chose! I will have great pleasure in sharing your feedback with the bar team, and we look forward to welcoming you back again very soon.
With kindest regards,
Philip Barnes
Managing Director at The Savoy -
Terrible Customer Service
We had issues with our rooms during check-in that went unresolved and then issues with billing during checkout. I called after our stay to resolve them but was informed that they could not solve the issue because their billing systems were not functioning (on four separate occasions). The woman I spoke with refused to take a message in order to resolve the issue once systems were running again and made me call back five times in total. When I initially asked to speak to a manager she hung up on me. The price tag here is not worth the headache of being treated so poorly.
