The Savoy London
Reviews
TripAdvisor Traveler Rating:
5969 ReviewsLatest TripAdvisor Reviews
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Popped in for coffee
My friend and I popped into The Savoy for a coffee.
As expected service and staff impeccable.
My friend never been and was nervous about going in as we were "ordinary people".
We were received fabulously well and treated as though we were not ordinary.
The tea, the coffee, pastries and a bacon sarnie were all wonderful.
Would thoroughly recommend anyone ordinary or not to go there.
The experience was great can't rate highly enough.Owner Response
Dear paulabR1125UH,
Thank you for taking the time to review your visit to The Savoy. We are thrilled you enjoyed everything about your visit and that our attentive team made you feel so welcome!
We do hope we will have a chance to welcome you back again soon and next time you may be able to join us for slightly longer.
With kindest regards,
Philip Barnes
Managing Director at The Savoy -
Amazing Hotel
We had such a wonderful experience. The entire staff is always alert to your needs. The concierge group were always so helpful. We visited them frequently for everything. Freddy at breakfast made every morning a delight!! They gym and pool are superb and the location was perfect for us. We walked everywhere or used apple pay on the tube. Our room was magnificent, with separate entrances off the foyer for the bathroom and bedroom. This made the room extra quite.
We will definitely stay here again on our next visit.Owner Response
Dear llbecknell,
Thank you for taking the time to review your stay at The Savoy and for your recommendation to future guests. We always appreciate feedback, and were delighted to learn that you enjoyed everything about your stay, including our wonderful spa and unbeatable central location.
Customer satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognise exceptional service and I will have pleasure in sharing your comments with Freddie and the rest of the team.
We are delighted you plan to return and look forward to welcoming you back to The Savoy on many more occasions.
Kindest regards,
Philip Barnes
Managing Director at The Savoy -
Wedding
My Niece got married last November and most of the family stayed overnight .
Room was beautiful but bed far too high. Everything clean. Breakfast was average. The wedding reception first class, security was impressiveOwner Response
Dear m33loo,
Thank you for sharing your comments with us regarding your recent stay at The Savoy. We do value feedback from our customers as it is the only way we can truly improve our offering. We are delighted that you enjoyed your room and had a wonderful time at your niece's wedding.
We look forward to welcoming you back to The Savoy!
Kind regards,
Philip Barnes
Managing Director at The Savoy -
Blew away all expectations!
e came for a drink on the 13th of September and was immediately blow away by the service and knowledge of your waiters. Jason shone out the most, he took time with us and provided a high quality yet casual service which made us feel comfortable. We had two cocktails from the songbook menu and then decided to try the two cocktails buried in the America Bar, a White Lady and a Norman Conquest (which Jason said was his favourite).
The drinks were mind blowing, the amount of care and detail that goes into them is obvious.
I was very tempted to buy the ?150 negroni as I was curious to see how the spirit, vermouth and Campari aged, I'm glad I gave in because it was incredible, I think any negroni I have from here on will be a disappointment!
It was also a very special night as it was their pianist's 15th year at the savoy! It was amazing to be there for that!
Thank you so much American Bar! And thank you Jason! And thank you to the amazing bartender (didn't get his name) who showed us the vintage spirits and let us watch! We will be back! More often than you'll probably like!Owner Response
Dear Strawberryfields97,
Thank you for taking the time to leave such a positive review and your kind words, and also for describing your visit to The Savoy in such detail. I know future guests will find this most useful.
We were so pleased to welcome you to our iconic American Bar, and to learn that everything lived up to your expectations. I will ensure your kind comments are shared with Jason, and we hope to welcoming you back to The Savoy on many future occasions.
With kindest regards,
Philip Barnes
Managing Director at The Savoy -
Savoy is overrated - stay other hotels instead
Stay at Ritz-Carlton or Four Seasons instead. Rusts flew in when I drew a bath. Unidentified pill case was left at room when I checked in. And no response from hotel in this regard. Do you think it worths paying that much to stay here?
Owner Response
Dear 126472826,
Thank you for giving us the opportunity to address the points you raised whilst you were still at The Savoy. I hope you will appreciate that we have taken your experience seriously. We would like to reassure you again that in the bathroom it was not rust but paint, and apologise for the distress this may have caused. Also we completely agree that it is not acceptable for a room attendant to inadvertently forget to remove the pill box which was left by a previous guest - this standard of service has been addressed.
We look forward to hearing from you regarding a future stay so we can ensure your next experience is a seamless one.
With kindest regards,
Philip Barnes
Managing Director at The Savoy
