Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

The Savoy London


    The Savoy London
 in London
    The Savoy London
 in London

Reviews

TripAdvisor Traveler Rating:
6159 Reviews
Latest TripAdvisor Reviews

  • Birthday treat

    by shellybham on 2020-01-22 011:41 pm

    We popped into the piano bar after the theatre which was opposite. We were seated by staff, which was nice, very relaxing atmosphere. Our waiter was lovely and friendly and brought us nibbles and our drinks. Some of the crispest fine white wine I have tried, however very expensive.... but we were at the Savoy I suppose. Loved our fes hours in here and was a special treat in deed. Would return for sure.

    Owner Response
    Dear shellybham,

    Thank you for taking the time to leave a review following your time at The Savoy. We love to hear about out guests experiences, and we were delighted to hear that you enjoyed your visit to The American Bar.

    Our highly skilled team take great pride in creating a unique atmosphere, with exceptional service and of course a splendid selection of beverages - I am so pleased you enjoyed the wine! I will have great pleasure in sharing your feedback with the team, and we look forward to welcoming you back again very soon.

    With kindest regards,

    Philip Barnes
    Managing Director at The Savoy

    PhilipBarnes1, Managing Director at The Savoy, responded to this review

  • Without a doubt the best attention to detail and commitment to customer service

    by benbZ352GG on 2020-01-21 011:57 pm

    Stayed here on 19th Jan and when we were checked in there was a problem with someone else being booked into our room with a similar surname. From that moment onward everything was taken care of. We were shown through to the American Bar where drinks were arranged on the house whilst were upgraded to a superb river view room. To further make up for this a bottle of champagne was delivered to the room. All throughout we were looked after so well that we forgot there was ever an issue in the first place. Next time I have to work in London, I will be back without a doubt. A very happy guest.

    Owner Response
    Dear benbZ352GG,

    Thank you for taking the time to leave such a positive review and your kind words. We were so pleased to hear that everything about your stay exceeded your expectations, and you were well looked after by our attentive team. Customer service is at the very heart of everything we do at The Savoy, and to read your kind comments is truly rewarding.

    I will ensure your positive words are shared with all my colleagues, and we hope to welcome you back to The Savoy on many future occasions.

    With kindest regards,

    Philip Barnes
    Managing Director at The Savoy

    PhilipBarnes1, Managing Director at The Savoy, responded to this review

  • Best Hotel in London !

    by John A on 2020-01-21 01:34 pm

    I always return to the Savoy because of its fabulous customer service, helpful concierge, great variety of bars and restaurants and its central location,
    Its exemplary of how Hotels should operate.
    Looking forward to my next visit.

    Owner Response
    Dear John A,

    Thank you for taking the time to leave such a positive review and your kind words. We were so pleased to hear that everything about your stay exceeded your expectations, and you were well looked after by our attentive team. Customer service is at the very heart of everything we do at The Savoy, and to read your kind comments is truly rewarding.

    I will ensure your positive words are shared with all my colleagues, and we hope to welcome you back to The Savoy on many future occasions.

    With kindest regards,

    Philip Barnes
    Managing Director at The Savoy

    PhilipBarnes1, Managing Director at The Savoy, responded to this review

  • cocktails

    by charlmcm110 on 2020-01-21 07:03 am

    Only came over for cocktails, and let's be honest the experience.
    you surly didnt disappoint.
    The Savoy is beautiful, had a few cocktails each and the music the pianist was playing in the American bar was perfect. even played frank Sinatra for us?
    The waiters are lovely and made sure I was comfortable. thank you.
    Will definitely be back for more cocktails

    Owner Response
    Dear minibelen,

    Thank you for taking the time to leave a review following your recent visit to The Savoy. We love to hear about our guests experiences, and we were delighted to hear that you enjoyed your time in The American Bar.

    Our highly skilled team take great pride in creating a unique atmosphere, with exceptional service and of course a splendid selection of cocktails - I am so pleased you enjoyed the ones you chose! I will have great pleasure in sharing your feedback with the bar team, and we look forward to welcoming you back again very soon.

    With kindest regards,

    Philip Barnes
    Managing Director at The Savoy

    PhilipBarnes1, Managing Director at The Savoy, responded to this review

  • Terrible Customer Service

    by leighahayward on 2020-01-21 06:19 am

    We had issues with our rooms during check-in that went unresolved and then issues with billing during checkout. I called after our stay to resolve them but was informed that they could not solve the issue because their billing systems were not functioning (on four separate occasions). The woman I spoke with refused to take a message in order to resolve the issue once systems were running again and made me call back five times in total. When I initially asked to speak to a manager she hung up on me. The price tag here is not worth the headache of being treated so poorly.


Close

International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
International
Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.