The Savoy London
Reviews
TripAdvisor Traveler Rating:
6056 ReviewsLatest TripAdvisor Reviews
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Timeless elegance, and exquisite service
Our room had a beautiful view of the Thames as well as the garden. The breakfast was very nice. They like to keep the hotel a bit warmer than comfortable in your room at night, so I highly recommend opening the windows for a while before you go to bed. The check-in was a MAJOR disappointment. We got a newly trained snot who needed to be fired on the spot. She has no business being in the service industry whatsoever. She did not show us where the lounge or restrooms were after we had been traveling 8+ hours STRAIGHT. Even though I asked repeatedly for a restroom as I was feeling quite ill she bluntly stated we should "Go out and explore London and return at 3 p.m.". It was pouring rain and I had heart trouble. We sat miserably in a lounge I found for hours until I was so ill I had my husband get the experienced staff to deal with our check in. Needless to say they should NOT have childish, inexperienced, rude, and very apparently untrained staff at the check in or check out. It takes away from what could have been a 5 star experience. They sent lovely flowers to the room for us as well as a lovely mini anniversary treat. It's a shame that one person was so unwelcoming and bitter that it left a resonating bad taste in my mouth. I'm not keen to repeat that experience. BTW we've stayed here before and did not encounter this problem.
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Gordon Ramsey Beef Wellington Master Class
Oh my word what a lovely day!! From the initial welcome to the Masterclass .. the chefs were amazing to the fantastic lunch including Champagne & wines... highly recommend! The Savoy Grill is the epitome of elegance and refinement and the whole day was faultless, attention to detail and making sure we had the best of times was unbelievable. Highly recommend, you must go there.. Beef Wellington Divine.
Owner Response
Dear O6970MUsusanj,
Thank you for your outstanding review. We are thrilled that you had wonderful visit to The Savoy, and enjoyed your masterclass at The Savoy Grill.
We pride ourselves on delivering the most memorable of experiences to all of our guests, and I will have pleasure in sharing your feedback with my colleagues. We all look forward to welcoming you back to The Savoy very soon.
Kind regards,
Philip Barnes
Managing Director at The Savoy -
SAVOY LONDON
Check in and check out unacceptable, reservation lost, unable to use Accor club points as desired. Would not return to this hotel to stay. The turn around time in the restaurant is 90 minutes for lunch and the stated po0licy is children are welcome in the restaurants, so not a good idea if yoiu want a bit of peace and quiet and to realx over a bottle of wine without being rushed out the door.
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Best Luxury Hotel in London
I come annually to London and always stay in a luxury hotel. I would say that the Savoy is by far and away the best hotel in this category. The hotel knows it's value and is attentive to the fine details and treats the guests like valued customers and not like visitors to a crumbling museum as has been my experience in other hotels. It is so close to the amenities it is value for money as you save so much on taxis and going out on the night. I can't recommend the hotel highly enough, so much so I have booked it again!
Owner Response
Dear Sunshine29452877016,
Thank you for your five star review! We are delighted you choose to stay at The Savoy whenever you are in London, and always appreciate feedback from our most loyal guests.
Thank you for your kind comments about our beautiful hotel - we are so pleased you enjoyed our enviable central location which is indeed perfect for exploring the city, as well as the wonderful view across the Thames.
We are delighted you have already booked to stay with us again, and we all look forward to welcoming you back to The Savoy.
With kindest regards,
Philip Barnes
Managing Director at The Savoy -
The Savoy offers old fashioned elegance and takes are of eveything!
The Savoy isn't cheap, but it's worth every penny. The Welcome process when we checked in was personal and attentive, as if we were being welcomed into someone's home. It's physically beautiful and the staff responds to any difficulties immediately! The Concierge -- it seemed to us--can do pretty much anything for you (he got us tix to a sold out play) and is always friendly and warm in his manner. The restaurants are high-class and the food superb. We had a spacious room with an air of old-fashioned elegance about it. I would and will come back here in a heartbeat!
Owner Response
Dear michadlbader,
We were delighted to read your kind comments following your recent stay with us, and to hear that you had such a memorable visit.
Our team pride themselves on delivering the very best of experiences to our guests and to anticipate their every need. To hear we have achieved this is always so rewarding. I will have pleasure in sharing your comments with My colleagues.
We all look forward to welcoming you back again very soon to enjoy another wonderful stay at The Savoy.
Kindest regards,
Philip Barnes
Managing Director at The Savoy
