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The Seelbach Hilton Louisville


    The Seelbach Hilton Louisville
 in Louisville
    The Seelbach Hilton Louisville
 in Louisville

Reviews

TripAdvisor Traveler Rating:
2251 Reviews
Latest TripAdvisor Reviews

  • Good location, ok stay

    by KL2143 on 2019-08-21 06:41 am

    My check in experience which starts the overall impression, was one of the worst I have had. We were completely ignored while the attendant held her head down, typing, no acknowledgement at all. Waiting 6 minutes, finally the other desk clerk checked us in after she had completed her own c/I, apologized as she was completely aware of the other girl ignoring us. Employees would keep coming thru the back door to the desk, no one greeted you , just weird. Just never got a feeling of "hospitality", seems like they know due to location people will come, no need to do anything extra, although I don't feel smiling, etc is extra. Will try another location next time. Was our wedding anniversary, just kind of a blah experience and wasn't like we didn't pay over $300.00.

    Owner Response
    Thank you for your feedback on Trip Advisor. Comments such as yours are very disappointing and fortunately very rare. That said- I do take them very seriously and will address the matter with the front desk manager. The staff here is held to much higher standards than this- usually they not only meet those standards, but exceed them.

    Please let me know the next time you need a room in Louisville, I would like to make it up to you.

    V Wilder, General Manager

    Verl W, General Manager at The Seelbach Hilton Louisville, responded to this review

  • Awesome hotel!

    by dangerousd2018 on 2019-08-20 10:46 am

    This place is awesome, Cool history, haunted .... The staff is incredible, especially the hotel desk clerk, Lyndsie Murphy, went out of her way to make us welcome and gave incredible tour advice. Walking distance to all downtown attraction, 4th street Louisville slugger, Jim Beam, ....

    Owner Response
    Thank you for your review on Trip Advisor! Your feedback is very much appreciated. Thank you for giving a shout-out to Lyndsie- I will let her know she made your stay more enjoyable. Thank you for staying with us, I hope we have the opportunity to serve you again.

    V Wilder, General Manager

    Verl W, General Manager at The Seelbach Hilton Louisville, responded to this review

  • Lovely historical hotel

    by Pete19592019 on 2019-08-19 02:17 pm

    If you enjoy history and the beauty of older building you will love this hotel. We had a chance to get a private tour of the hotels special areas with the history of the hotel. Good location for sight seeing.

    Owner Response
    Thank you, Pete, for the review on Trip Advisor. I am glad to hear you enjoyed your stay with us. Come back and see us next time you are in Louisville.

    V Wilder, General Manager

    Verl W, General Manager at The Seelbach Hilton Louisville, responded to this review

  • Grand Hotel

    by gerritb207 on 2019-08-10 07:33 am

    This is a beautiful, old, historic hotel. The rooms are large and comfortable and the staff was very helpful. The location is convenient to fourth street live, and downtown restaurants. Only caution is that it can be very loud when there is an outdoor concert on fourth street.

    Owner Response
    Dear gerritb207,

    Thank you for the review of the hotel. We love being so close to Fourth Street Live due to the vicinity of restaurants and bars but when they have a concert it can be loud. We try to block guests away from that end of the hotel when we can but sometimes we miss. I'm glad you enjoyed the property and hope to see you again soon.


    Sincerely,

    John Cooper
    Assistant General Manager

    John C, Manager at The Seelbach Hilton Louisville, responded to this review

  • Great Weekend Visit

    by DBP0327 on 2019-08-08 08:58 am

    Great old hotel. Great history. Really great concierge. Easy walking access to everything Whiskey Row and 4th Street.
    Highly recommend the stay. Only drawback is slow service at bar and restaurant, but sit back and relax. Enjoy the ambiance.


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