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The Trafalgar St. James London, Curio Collection by Hilton


    The Trafalgar St. James London, Curio Collection by Hilton
 in London
    The Trafalgar St. James London, Curio Collection by Hilton
 in London

Reviews

TripAdvisor Traveler Rating:
719 Reviews
Latest TripAdvisor Reviews

  • Beautiful location and Beautiful hotel

    by elakster on 2019-10-16 02:12 pm

    Great room. Loved our view of Trafalgar Sq. Great staff. Rooftop bar is worth going to but the staff is quite terrible (inattentive, unfriendly, stone-faced), especially compared to the amazing hotel staff downstairs. Breakfast is worth buying.

  • Valuable items STOLEN from room - team was apathetic

    by tokyojustin on 2019-10-16 11:32 am

    I would never take a risk of blaming housekeeping falsely, but this is undoubtedly what happened. Items were stolen from my room. I couldn't get any help or even empathy from the staff. It sounded as if these things happen and they do not even plan to investigate.

    One more thing: be prepared that you might need to walk 5 minutes with heavy luggage through the streets with no help, with no access to taxi around the hotel, on your way to the hotel and while checking out, because of demonstrations around Trafalgar sq.

    Owner Response
    Dear tokyojustin,

    Thank you for posting your feedback and please accept our sincere apologies.

    We take all comments we receive from our guests very seriously and your suggestions will help us improve guest safety at our property. Again, please accept our apologies for the inconvenience you experienced.

    If we can help in any way, please feel free to contact us.





    IwonaR815, on behalf of the staff at The Trafalgar St. James, responded to this review

  • Amazing experience

    by tareqayub on 2019-10-14 04:01 pm

    A fantastic trendy hotel with a boutique feel. Room is very comfortable, clean, with modern decor, and well equipped. Rooftop bar provides an awesome experience with an amazing view. Entertained a few friends there. Would definitely stay again.

  • Amazing location and hotel

    by amarp717 on 2019-10-05 09:31 am

    We spent our last night in London at this hotel after spending a few nights at the Conrad London St James. Trafalgar Square is conveniently located to pretty much anything, a shot walk to covent garden or Lesture square. The hotel is on embassy row [Canadian embassy across the street] etc. It's a great location to enjoy the city. The hotel is marketed as a luxury hotel and for the most park it. There a door man at the door and the front desk staff is nice. I had pre paid for my stay and had the Conrad contact the hotel for an early check in [1 PM], got there and there system was down. The hotel had my credit card on file but they writing everything by paper. Getting to the hotel was crazy because of a protest at Trafalgar Square [45 mins in a car because we had lots of luggage having spend 16 days in Europe]. Having stayed at many luxury hotels, the staff didn't make an attempt to know me [minus points on that]. I had booked the Nelson Deluxe Room with 2 Queen beds. When I digitally checked in I got room 325 but at check in got 321. The room was very cute and trendy. Very spacious [if you were traveling with 4 people it's a prefect room]. The beds are very comfortable and great size. Not many outlets to pug stuff in but they do have USB pods. The mini bar is free [water and coke], the bathroom has a tube and shower. We had tickets to a show so we went to grab a drink at the roof top bar. Service is a mess s [being a upscale hotel] the staff was rude and told us we had 30 min at the bar since we didn't have a reservation. Me and my friend both ordered a drink and downed it because they were not nice. The breakfast at the rooftop restaurant is good lots of selection. The hotel doesn't have a turn down service which for a luxury hotel is a must. Also the staff will give you a look if you pop downstair in some joggers and t shirt. I wanted to go for a run and walked to the front desk to ask a question and got some not so nice looks. I went running in the same outfit at the Conrad and didn't get a not so nice look so it wasn't called for. Overall its' a great hotel that's located in the heart of the city. Might consider staying here again.

  • Perfect hotel!

    by 389tammym on 2019-10-03 03:45 am

    This place was absolutely gorgeous! We loved the room ( very spacious and well decorated). The bath was big and beautiful! The roof top bar/restaurant had the best views of the city . Conveniently located. Friendly, helpful staff. Would definitely stay here again!


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