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The Waldorf Hilton, London


    The Waldorf Hilton, London
 in London
    The Waldorf Hilton, London
 in London

Reviews

TripAdvisor Traveler Rating:
5452 Reviews
Latest TripAdvisor Reviews

  • Wife's 40th birthday

    by Tweedy4995 on 2019-12-15 02:50 am

    I booked the hilton almost a year or so ago for my wife's 40th birthday as she has always wanted to stay here. Check in was from 3pm so we arrived at that time as we had a show booked and wanted to eat at covent garden. To our disappointment the hotel room was not ready so was asked if we would like to have a coffee and wait fifteen minutes for our room to then be ready. Almost an hour later our room was ready, now in my opinion this was very poor. Eventually we got into our room and I must say it was a fantastic room and as promised a cake was left for my wife as it was her 40th birthday. My wife decided to leave the cake as we wanted to get out as we where late getting into our room so after the meal and show would look forward to having it. When we returned to the hotel later on the cake had been taken away by housekeeping or whoever else had entered our room so I had a word with the service desk and to their due did replace the cake which should never have been taken away in the first place.
    In the morning my wife then went to run a bath and to find the plug with the bath was not big enough for the bath tub itself so I had a word with the service desk to get this replaced, this did not happen in time so she had to take a shower and miss out having a soak in the what was lovely looking bath. Now don't get me wrong I might come across bitter and very fussy but for a ?300 stay in a hotel of this sort these issues should not have happened. Like I said at the start this was booked a year or so ago so the room should have been ready for us at 3pm as stated. Our whole experience will be one to remember but really for the wrong reasons. Luckily the meal out and west end show was fantastic so they made up for it.

  • Vacation

    by KathyCosta on 2019-12-13 10:10 am

    This was my first trip to London, I came with my daughter. The Hotel was amazing, the staff were all very helpful. We especially were impressed with 2 of the doormen (I hope that is the correct title) Francisco and Stuart. They were both very pleasant when we came in or out, always asking if we needed anything when leaving and when returning to ask about our day and very quick to ask if they could help with any of our packages. They were just very pleasant every time we came in or out. It was very appreciated.

  • Outstanding location but lots of traffic

    by dvelez3329 on 2019-12-13 05:10 am

    This is a gorgeous hotel with amazing decor and ambiance. The rooms are good size. The lounge was nice and clean. Food was ok. I loved this hotel with the exception of the traffic to get to and from it. It's in a great spot for walking to Covent Gardens, but if you're going to Buckingham Palace you will have to take a taxi or Uber and plan ahead.
    The doormen were extremely helpful.

  • Very disappointed

    by Martin C on 2019-12-13 01:12 am

    Having paid in excess of ?500 for a double room for two nights without breakfast the whole experience was one of disappointment. Small room with noisy air conditioning which had to be turned off if we were to have any sleep which meant the room became very cold. The main problem being only Luke warm water in the bathroom so unable to have a bath. Mentioned this to reception twice but not resolved and when we checked out receptionist didn't have a record of the complaint. On a positive note the concierge team were excellent.

  • Sugar plum fairy afternoon tea.

    by Elaine H on 2019-12-11 03:23 am

    My daughter treated me to the afternoon tea. We were really welcomed. The staff were very attentive and friendly. The food was well presented and delicious. We were asked if their were any dietary issues, in our case none. We were both happy and enjoyed our afternoon.


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