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The Yangtze Boutique Shanghai


    The Yangtze Boutique Shanghai
 in Shanghai
    The Yangtze Boutique Shanghai
 in Shanghai

Reviews

TripAdvisor Traveler Rating:
936 Reviews
Latest TripAdvisor Reviews

  • Lovely location, lovely hotel, medium service

    by LouiseF16 on 2020-02-12 09:33 am

    The hotel is very well located and super swanky (double doors into the bathroom - mind blowing). A very 30s" feel.
    Very comfortable.
    Really the only down points were:
    - breakfast, chaotic, being shouted by a French man for "stealing his breakfast", I have no idea, but wasn't for me to sort out
    - leaving the hotel. We booked a taxi. We turned up 10 mind before the taxi was booked and eventually 40 minutes later, we had to hand over cash to the concierge in the hope that he was being honest on Uber

    Owner Response
    Dear LouiseF16,we thank you for your feedback about The Yangtze Boutique, Shanghai. For those comments regarding breakfast and service issues, please rest assured we have already bring hotel management team into attention which are much appreciated. And please accept our gratitude for providing us a road map to improvement.

    GretchenYangtze, Manager at The Yangtze Boutique Shanghai, responded to this review

  • Nice hotel but very slow service

    by josd704 on 2019-12-31 12:10 am

    Hotel has nice rooms and a good breakfast but lacks a little the charm of a luxurious hotel. Drinks are very expensive. Area is nice and good to wander around. Difficult to compare with other hotels in the area.

    Owner Response
    Dear Josd704,
    We thank you for your feedback about The Yangtze Boutique, Shanghai. For those comments regarding our upgrade procedure, please rest assured we have already bring hotel management team into attention which are much appreciated. And please accept our gratitude for providing us a road map to improvement.

    Management-Yangtze, Manager at The Yangtze Boutique Shanghai, responded to this review

  • Excellent Service, Location

    by JowinL on 2019-12-20 00:20 am

    Our first time to Shanghai and stayed at this hotel. Just a street to Nanjing East Road. The location is perfect with great shopping, food choices and even body & foot massage. It was also located above the ?????? which makes the location even accessible everywhere.

    We were greeted by very friendly staff especially the person named Leo. He helped us daily with our online purchases, kept our parcel and each time we arrived back to hotel lobby, he will informed that our parcels arrived. Offered to arrange transportation for us to the airport and even introduced us several good places to visit.

    Would love to stay at this hotel again.

    Owner Response
    Dear Jowin,
    We thank you so much for having chosen The Yangtze Boutique, Shanghai to stay and for taking the valuable time to share with us. It is wonderful to hear that you've enjoyed your stay with us. Kindly rest assured that your generous words of praise will be shared with our colleagues in particular Leo who was singled out for his attentive service. We wish to welcome you back again in the not too distant future.

    GretchenYangtze, Manager at The Yangtze Boutique Shanghai, responded to this review

  • Good Shanghai trip that turn into Nightmare

    by ChrissyFoodAdventure on 2019-12-06 09:19 pm

    We had a good stay in this hotel. Loved the location, the service, the comfortable bed and pillows. But the reason for only giving 2 star is the evening after checking out I received an email asking me to pay RMB520 for a missing bathrobe.

    From day 1 of my stay, there was no bathrobe. When I called up to inform the reception about it, he just said he will check with housekeeping. However, there was no calls after that to clear my name. I wrote a long email to them and cc a copy to Langham China but still there was no reply. So I had to call again and they said their housekeeping must have made a mistake. They didn't even bother to call me to apologize for their accusation.

    So anyone who is checking into this hotel, please make sure you take a picture of everything in the room so that when you check out, you will not be accused of taking their stuff.

    Owner Response
    Dear ChrissyFoodAdventure,

    We thank you for having chosen The Yangtze Boutique, Shanghai to stay for your last visit in Shanghai. However we are extremely regretful and embarrassed to hear that we were not able to delight you on this occasion. We're very disturbed to learn about your experience and please accept our sincerest apologies for any inconvenience caused due to misunderstanding during the entire process. In the meantime, it is inexcusable for this issue and we can assure you that it will not happen again. Please rest assured that your feedback has been already shared with the related department heads for remedial actions to prevent the similar situations from occurring again in the future. Once again, we thank you for your kind patronage and your comment. We sincerely hope your experience with us this time will not stop you from choosing The Yangtze Boutique, Shanghai again in the future. We truly look forward to having the opportunity to welcome you back in the not too distant future.

    Management-Yangtze, Manager at The Yangtze Boutique Shanghai, responded to this review

  • Pleasant Stay

    by NorfolkMungo on 2019-11-20 12:11 am

    This is our 4th year at the hotel, we did feel that some things had lost a little of the detail we originally saw, like the chocolates no longer left on the bed.
    The hotel is very clean, rooms are of a lovely size, with everything you could require.
    We only ate breakfast once, high price for variety of choice.
    Be very careful in the bathroom, the door on my toilet would not open one night, I pulled it hard & gave myself a black eye. For health & safety I think the hotel need to take a look at these, perhaps opening inwards would be beneficial!
    We would stay again, as we appreciate how quiet the hotel is at night, after a busy day it's nice to know you get a good nights sleep!
    Perfectly placed for shopping, restaurants & the metro!
    Staff always a pleasure.

    Owner Response
    Dear NorfolkMungo,

    Thank you for your feedback about The Yangtze Boutique, Shanghai. We truly look forward to welcoming you back again in the near future.

    Management-Yangtze, Manager at The Yangtze Boutique Shanghai, responded to this review


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