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Tivoli Avenida Liberdade Lisboa


    Tivoli Avenida Liberdade Lisboa
 in Lisbon
    Tivoli Avenida Liberdade Lisboa
 in Lisbon

Reviews

TripAdvisor Traveler Rating:
885 Reviews
Latest TripAdvisor Reviews

  • Not 5 star but convenient location

    by tornado78 on 2020-01-25 07:26 am

    I stayed at the Tivoli for almost a week on business in Lisbon.

    The hotel has a terrific location next to most of the international designer brands as well as some of the best restaurants in Lisbon.

    If you have meetings in Lisbon, most of the international firms are located within a short car ride or even walking if weather permits.

    The lobby is bright and airy, with high ceilings.

    The bed was comfortable to sleep in.

    Check-in was very easy and I was upgraded from a Junior suite to an executive suite upon arrival.

    Check in staff are very friendly and kind as were the executive lounge personnel.

    Now the bad-

    Throughout the entire first morning I was awoken by the fire alarm from the room next door and after repeatedly calling, eventually after 2 hours they shut of the sound.

    The executive suite is dark as the windows are quite small and don't let much light in.

    The room is not decorated to any design standard. Walls are painted white with no artwork other than a very cheap looking frameless poster.

    Furnishings look basic and carpeting makes the rooms look even older. The lighting fixtures are falling off the ceiling. Not something you expect in an executive suite.

    Check out was impossible and after waiting 30 minutes to check out I had to leave to catch my flight.

    Owner Response
    Dear Mr. tornado78,

    Thank you for staying with us and for sharing your valuable feedback.

    We are surprised and disappointed to read that unfortunately the quality of the room you staid in was not up to your usual high standards. I want, first hand, to inform you that the comments mentioned in your review are being thoroughly analysed by the management who is very committed in resolving the situations reported.

    Despite this we are happy to know that you enjoyed our amazing lobby and the privileged location.

    I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

    Thank you again for sharing your experience, and we look forward to serving you in the future.

    Kind regards,

    Miguel Garcia
    General Manager

    MGarcia1933, General Manager at Tivoli Avenida Liberdade Lisboa, responded to this review

  • Great Hotel and Great Location

    by Hilary L on 2020-01-06 05:59 pm

    We loved our stay at the Tivoli. The location was excellent and the hotel itself was beautiful. I stayed with my family and we at twice at Cervejaria Liberdade and twice at Seen upstairs. Both restaurants are beautiful, the food was great, and the service was excellent. The view from Seen is amazing. I highly recommend Tivoli.

    Owner Response
    Dear Mrs. Hilary L,

    Thank you very much for selecting The Tivoli Avenida Liberdade and for sharing your valuable reivew.

    We are glad to read that you and your family had several delightful moments and that it was an overall excellent stay.
    We take pride in giving outstanding service every client and we are overjoyed to receive your compliments and appreciation. Our dedicated staff will be pleased to learn of your high praise

    Thank you again for sharing your experience, and we look forward to serving you in the future at The Tivoli Avenida Liberdade.

    Kind regards,

    Miguel Garcia
    General Manager

    MGarcia1933, General Manager at Tivoli Avenida Liberdade Lisboa, responded to this review

  • Excellent Concierge

    by hollyhQ6413GF on 2020-01-05 11:31 am

    We extended our Viking, Western Mediterranean Cruise in Lisbon and stayed at this hotel Mon.-Wed., Dec. 16-18. There was a bit of confusion with many people participating in three different Viking Cruises. The Concierge provided wonderful service to us and easily obtained a private driver for a trip to Sintra on Tues., Dec. 17. It was a spectacular visit on a sunny and mild temperature day. The hike from the train station would have been very steep and long. It was definitely one of our highlights on this 18-day vacation.

    Owner Response
    Dear Mrs. hollyhQ6413GF,

    Thank you very much for sharing your valuable feedback.

    It is rewarding to read that that had several delightful moments and that it was an overall excellent stay.

    We look forward to serving you in the future at The Tivoli Avenida Liberdade.

    Kind regards,

    Miguel Garcia
    General Manager

    MGarcia1933, General Manager at Tivoli Avenida Liberdade Lisboa, responded to this review

  • Very good high end hotel located in the best part of town

    by pdcasapian on 2020-01-04 03:17 am

    Very nice hotel located in a beautiful part of Lisbon close to all the designer shops.
    Grand entrance, high end service, good food and prompt friendly service.
    We did have to queue up upon arrival to check in and I had to queue up to ask a question. They should in my opinion have an extra person that can come out and accommodate people standing in a queue in this otherwise amazing hotel.
    Also, not sure why Seen restaurant doesn't allow children under 12 in, whereas most other restaurants in Lisbon do.
    Don't love the smell of the Tivoli pillows. Encountered the same in another Tivoli. Not sure if they ever change them.
    Would definitely go back to this hotel but would really like to not have to queue up at reception.

    Owner Response
    Dear Mr. pdcasapian,

    It was our great pleasure taking care of you on your visit to The Tivoli Avenida Liberdade and thank you for taking the time to share your experience with us.

    We strive hard to provide great comfort and high level of service to our guests; therefore, it is wonderful to receive your positive review. We are glad to know that the overall experience met your expectations.

    Your comments regarding the queue on the front desk have already been shared with the management to prevent future occurrences.

    Thank you again for sharing your experience, and we look forward to serving you in the future.

    Sincerely,

    Miguel Garcia
    General Manager

    MGarcia1933, General Manager at Tivoli Avenida Liberdade Lisboa, responded to this review

  • Great Hotel in the center of Lisbon

    by Oliver B on 2020-01-03 04:59 am

    A great hotel in the center of Lisbon. All important things to see are in walking distance.
    Very competent and courteous employees. We made a private tour to Sintra and the coast, that was Amazing.Many Thanks to Simona and our driver John who made this an unforgettable day.
    The Sky Bar on top of the hotel is great, with a great view. The only thing to complain about, was the noise at night from the Sky Bar. Maybe the next time we try to get another room.

    Owner Response
    Dear Mr. Oliver Baum,

    Thank you very much for choosing The Tivoli Avenida Liberdade and for giving us your valuable feedback.

    It is rewarding to read that you had several delightful moments and that it was an overall excellent stay. We strive hard to provide great comfort and high level of service to our guests; therefore, it is wonderful to receive such a positive feedback. I have shared your positive comment with Simona, who truly appreciates your kind words

    Thank you again for sharing your experience, and we look forward to serving you in the future at The Tivoli Avenida Liberdade.

    Kind regards,

    Miguel Garcia
    General Manager

    MGarcia1933, General Manager at Tivoli Avenida Liberdade Lisboa, responded to this review


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