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Wyndham Merida

    Wyndham Merida
 in Merida
    Wyndham Merida
 in Merida


TripAdvisor Traveler Rating:
940 Reviews
Latest TripAdvisor Reviews


    by Health W on 2020-03-29 11:49 am

    Good afternoon, On March 10th, 2019 was our 5th time staying at this hotel. I was extreamly disappointed with the service both at the hotel trying to make my reservation with Javier for over 10 days straight not only did he hung up the phone several times but told me when I requested a king size bed to try the Fiesta Americana hotel, i know the Wyndam has king size bed but he did not want to bother, I finally called back on day 11 after trying to obtain a reservation and spoke with Oscar who was pleasant he told me I had to speak with a Yessica with whom I did speak, she promised me an upgraded room and free breakfast which I have always had for my husband and myself and of coarse the king size bed. Upon check in they had me pay for my room up front which I have never had to at any hotel usually you give a credit card well the nice room I was promised by yessica this was not the case my room was very small bathroom dirty and no toilet paper the TV did not work and the next day they told me while we were sitting in the dining room with several servers looking at us and another couple my husband was not allowed to eat just me. How extreamly humiliating and embarrassing for us. PLEASE FOR ANYONE thinking of staying at this hotel I would strong DISCOURAGE you. The staff at the front desk Javier lacks the basic level of customer service that is expected from a hotel such as the Wyndam, regarding management Yessica has no integrity or professionalism. Awful,

  • Colonial experience!

    by Mlankins on 2020-03-19 10:28 am

    I loved this place. Nothing wrong about our experience except for maybe the quality of the beds and bath towels.

    It is located in a very good area that offers plenty of attractions and small family-owned restaurants you'll love.

  • Great combination of service and comfort

    by Sherpa737950 on 2020-01-27 03:26 am

    Our extended family group of seven enjoyed excellent service and quiet comfort here. As some had stayed near the Grande Plaza in a previous trip and found it to be noisy we were all thrilled with this quiet residential neighborhood which was still an easy walk to Paseo Montejo shops and sights.
    Consuelo Garc?a, the concierge, worked with our group ahead of our trip to arrange an itinerary and transportation for special events in town as well as day trips out of the city and was remarkably patient, knowledgeable and professional. The entire staff was friendly, responsive and made our trip very enjoyable.

    Owner Response
    Good afternoon. Thank you very much for sharing your experience at our hotel and especially for the time it took to do so. We are very happy to have made them live the true Wyndham Merida experience.

    This is your home and we look forward to seeing you again in the near future.

    I remain at your service

    Gabriel Rosel
    General Manager

    WyndhamMerida, Director General at Wyndham Merida, responded to this review

  • Lotta. Help

    by teggebbie on 2020-01-13 06:17 pm

    Always. There. For. Help. From. Doctors. To. Restaurant s. Spa. Was. Awesome. For. My. Wife with. Attention to. Neck. Pain!! And. Congestion.....pool. Nice. But. Shady..bed. Was. Very. Comfy. Coffee. And. Happy. Hour. Very. Convenient

    Owner Response
    Thank you very much for your preference and comments about your experience in our hotel. This is your home and for us it is a pleasure to serve you. Any reason why we had that qualification? Anything else we can do for you? Only the pool?

    I'm at your service

    Gabriel Rosel
    General Manager

    WyndhamMerida, Director General at Wyndham Merida, responded to this review

  • Worse ever

    by theblessedtravelers on 2019-12-31 05:11 am

    There was not a day that we didn't call the front desk for something...missing towels, no coffee, door unlocked at our return, dirty after "cleaning" and else; but the worse part is the director telling me to sush because customer service is not important, but the rules he place in the hotel. I talked with customers and personnel and more than many are disapointed and upset with the director of this place. Never again coming back to this place, avoid it!


International Numbers

Austria 08000706176
Belgium 080081830
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Germany 8007241217
Ireland 1800995320
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