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Wyndham Merida


    Wyndham Merida
 in Merida
    Wyndham Merida
 in Merida

Reviews

TripAdvisor Traveler Rating:
939 Reviews
Latest TripAdvisor Reviews

  • Colonial experience!

    by Mlankins on 2020-03-19 10:28 am

    I loved this place. Nothing wrong about our experience except for maybe the quality of the beds and bath towels.

    It is located in a very good area that offers plenty of attractions and small family-owned restaurants you'll love.

  • Great combination of service and comfort

    by Sherpa737950 on 2020-01-27 03:26 am

    Our extended family group of seven enjoyed excellent service and quiet comfort here. As some had stayed near the Grande Plaza in a previous trip and found it to be noisy we were all thrilled with this quiet residential neighborhood which was still an easy walk to Paseo Montejo shops and sights.
    Consuelo Garc?a, the concierge, worked with our group ahead of our trip to arrange an itinerary and transportation for special events in town as well as day trips out of the city and was remarkably patient, knowledgeable and professional. The entire staff was friendly, responsive and made our trip very enjoyable.

    Owner Response
    Good afternoon. Thank you very much for sharing your experience at our hotel and especially for the time it took to do so. We are very happy to have made them live the true Wyndham Merida experience.

    This is your home and we look forward to seeing you again in the near future.

    I remain at your service

    Gabriel Rosel
    General Manager

    WyndhamMerida, Director General at Wyndham Merida, responded to this review

  • Lotta. Help

    by teggebbie on 2020-01-13 06:17 pm

    Always. There. For. Help. From. Doctors. To. Restaurant s. Spa. Was. Awesome. For. My. Wife with. Attention to. Neck. Pain!! And. Congestion.....pool. Nice. But. Shady..bed. Was. Very. Comfy. Coffee. And. Happy. Hour. Very. Convenient

    Owner Response
    Thank you very much for your preference and comments about your experience in our hotel. This is your home and for us it is a pleasure to serve you. Any reason why we had that qualification? Anything else we can do for you? Only the pool?

    I'm at your service

    Gabriel Rosel
    General Manager

    WyndhamMerida, Director General at Wyndham Merida, responded to this review

  • Worse ever

    by theblessedtravelers on 2019-12-31 05:11 am

    There was not a day that we didn't call the front desk for something...missing towels, no coffee, door unlocked at our return, dirty after "cleaning" and else; but the worse part is the director telling me to sush because customer service is not important, but the rules he place in the hotel. I talked with customers and personnel and more than many are disapointed and upset with the director of this place. Never again coming back to this place, avoid it!

  • Poor Hotel

    by G3109BZrichards on 2019-12-31 04:13 am

    We spent 2 weeks at this hotel. Never again. Too many issues and the Director needs to find a new job. He needs customer service training. Our room keys had to be fixed twice. Room cleaning is poor. Once house keeping left our door open while we were away. Towels were old and sometimes not changed. Restaurant service was slow. Definitely not worth what we paid. This was our second visit to Merida but first and last to this hotel.


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