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Fairmont Empress


    Fairmont Empress
 in Victoria
    Fairmont Empress
 in Victoria

Reviews

TripAdvisor Traveler Rating:
4840 Reviews
Latest TripAdvisor Reviews

  • Nice character hotel--not for the light sleeper

    by natml88 on 2020-02-23 06:41 pm

    We recently stayed at the Fairmont Empress for 4 nights on the first floor above ground level. The hotel is very impressive in its size and decor, and the location is stunning. The staff was knowledgeable and courteous, and have nothing but good things to say with all our interactions with them. The rooms are well-appointed for the most part. The only things we didn't like were the "rain shower" type of shower head in the bathroom, as they lack water pressure, and the beds/bedding retained too much heat (ie. we were overheating and uncomfortable). The mattresses have a squishy pillow-top and the duvets are thick, which makes it difficult to stay cool at night.

    We mainly had one big issue with this hotel: the windows in the rooms are large and impressive, but they are old, single-pane, and have leaky seals. Our room was ice-cold near the windows, and we could hear EVERYTHING from the street (ie. cars, trucks, street cleaning equipment, people's conversations, you name it). I think I slept for a grand total of 12 hours during my stay because of the constantly interrupted sleep. It was very frustrating.

    I would stay at this hotel again if they upgraded the windows and had different beds.

  • Was hung up on thrice!

    by wisemanm2017 on 2020-02-18 09:52 am

    Usually we have a fantastic stay here, however it wasn't as lovely this time around. When we requested a few plastic toothbrushes, the operator said "you've had enough already!" then hung up on us. I was shocked by this treatment. I actually believed it was an accident until it happened twice more. After calling back again and asking his name, he hung up again. Sure, we had requested the disposable plastic toothbrushes the night prior, but due to my children having strep throat we threw those out and asked for new ones. I called twice more to place my request and before I could finish my sentence, I was hung up on not once, but thrice. You'd think that as a gold lounge guest spending money at the spa and $500/night that they could spare a few extra no name white plastic toothbrushes without question. I've stayed at hotels around the world and have never been treated so rudely or hung up on by any staff member. This is truly the most unprofessional behavior I've encountered anywhere.

    Owner Response
    Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not as memorable as we would like. We strive to provide the best guest service possible. I will personally be following up with our teams about your comments. We sincerely hope we shall have the opportunity to serve you again sometime soon.

    Kind regards,

    Indu Brar
    General Manager

    ManagerEmpress, General Manager at Fairmont Empress, responded to this review

  • Renovated modern room in a classic railroad hotel overlooking the harbour. What's not to love.

    by johnwC6546ED on 2020-02-13 03:09 pm

    I have stayed here a couple of times for conferences. It's a very comfortable pied-a-terre for visiting Victoria, and the connection to the conference centre makes it very convenient. I always get a good night's sleep, and the renovated bathroom includes a new rainfall shower. The bar in the hotel is a gathering place for conference-goers and has a reasonable selection of local beers and wines.

    Owner Response
    We are pleased that you enjoyed your stay us with and look forward to welcoming you again in the near future.

    Kind regards,

    Indu Brar
    General Manager

    ManagerEmpress, General Manager at Fairmont Empress, responded to this review

  • (Sadly) It's really just a Hilton with some old touches

    by Adam S on 2020-02-12 08:03 pm

    The Empress Hotel is okay, but it's like all of the Fairmont Hotels I've been to - they look best from the curb.

    It's like they realized a few years ago that they were getting old and needed to do something. They had a choice between going "upscale boutique", with quirky features but retaining all the old charm and history, or just updating them to be more like a contemporary Marriot or Hilton while holding onto just a few of the things that made them famous.

    They chose the latter. There are no cool, old, quiet lounges in any of them - just the standard noisy, semi-hip places that insist on live music although I don't imagine anyone ever goes there specifically because of the music. The rooms are okay, but unremarkable and often not well thought out. The decor is bland with a few old touches. They're not bad, they're just not what they once were.

    The Empress does have its famous "afternoon tea" which, while expensive, is at least well done, with excellent food and service. And the reception staff were friendly, polite, and enthusiastic about helping. There's not much to complain about - it's just not a unique experience any more.

    Our room was a bit odd. We had a "harbour view" from an upper floor, which was a room that was very wide, but quite shallow - there was just enough room to get around the foot of the bed. The window on the harbour was quite small, but at least it was placed well to allow a view from the bed. At night, the floodlights that illuminate the hotel's room also, bafflingly, shone directly into the room. I can't believe no one noticed that, or has complained about it since. A perfect example of how the design was just not thought through.

    Would I stay there again? If it was offered to me, I'd take it. It was clean, comfortable, and the staff were very good. If I were looking for a place myself, I'd look to see if there was a character hotel with a good view of the Empress. It's an impressive building from the outside.

  • As good as promised!

    by 248meganb on 2020-02-05 01:11 pm

    I have lived in Victoria for over 35 years but have never stayed at the Empress Hotel before. It absolutely lives up to its reputation! The service was outstanding, the hotel was beautiful and well-appointed, our room was lovely and the bed was comfortable. The location is close to myriad restaurants and things to do. Our stay was complementary through the Cridge Respitality Program, and we are ever grateful to the Empess for our Respitality stay!

    Owner Response
    We are very pleased that you enjoyed your stay with us. Thank you for the lovely feedback. We are delighted to be of service.

    Kind regards,

    Indu Brar
    General Manager

    ManagerEmpress, General Manager at Fairmont Empress, responded to this review


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