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Hacienda Jurica by Brisas


    Hacienda Jurica by Brisas
 in Queretaro
    Hacienda Jurica by Brisas
 in Queretaro

Reviews

TripAdvisor Traveler Rating:
1475 Reviews
Latest TripAdvisor Reviews

  • Short stay on business trip

    by frankhiersekorn on 2020-01-23 08:38 am

    Very helpful staff on check in. I made a mistake with the dates of my stay. Reception manager helped to get me a room for 1 night somewhere else, took care of taxi, etc. Very helpful! Check out with young lady not so positiv. After I paid my invoice they closed the room minibar with my stuff in it. No big real, but made me angry. That's the only reason why it is no 5 star rating everywhere. Rooms were nice and clean. Wlan stabil and fast. Very good breakfast and nice Interieur. Pool and gym nice and in good condition.

    Owner Response
    Dear frankhiersekorn,

    Good afternoon, thank you for visiting this beautiful hacienda, I want to thank you for the time required to send your comments, those who help us improve and provide the service you deserve.

    We are glad to know that the reception manager supported you in the reservation, taxi and everything you required.

    We offer an apology in relation to the servibar, once the client makes his check out the staff enters to check the room, it was not on purpose that they closed.

    It will be a pleasure for us to regain your confidence and make your next visit perfect.

    We ask that you give us the opportunity to return and assist you as you deserve.

    Best regards.

    HDAJU, Asistente de Gerencia General at Hacienda Jurica by Brisas, responded to this review

  • Excelent except for sound insulation

    by andresd599 on 2020-01-03 03:48 pm

    We stayed three days in the recently renovated and well appointed rooms, great beds, the bathroom was well appointed, excellent shower.
    We had a communicating room and with both doors closed you could hear clearly the conversations and noises from the adjoining room.
    Mentioned this when checking out and they mentioned that it is in the process of being fixed via upgrades on the doors and insulation.
    As far as outside noise, the insulation is very good, except of course for the usual guests that talk loud, scream or allow their children to play in the corridor, but that is not the hotel's fault, is the lack of the patrons civility and education.
    The service is outstanding and the buffet breakfast excellent.
    This is nit our first visit and certainly not the last.

    Owner Response
    Dear andresd599,

    Good afternoon, thank you for visiting this beautiful hacienda, I want to thank you for the time it takes to send your comments, which help us improve and provide the service you deserve.

    Thank you for your review of your recent stay with us. It is an honor to know that we meet your expectations, enjoying our facilities and above all our service provided by our team.

    We hope you come back soon, it will be a pleasure to welcome you again.

    Best regards.

    HDAJU, General Manager at Hacienda Jurica by Brisas, responded to this review

  • My stay in December 2019

    by elaineboyd on 2019-12-20 06:04 am

    My room (311) was below an area that was being renovated and there was a lot of dust and noise during my stay. My room could have done with a renovation so perhaps when we come back, it will be newer.

    Owner Response
    Dear elaineboyd,

    Thank you for giving us a few minutes of your valuable time to give us your opinion.

    I comment that we are in the remodeling stage and the new rooms will be ready by March 2020 with a new concept and new equipment.

    We apologize for this inconvenience that we cause but we are working to improve the facilities.

    We look forward to receiving it next year to see the new remodeling.

    Best regards.

    HDAJU, General Manager Assistant at Hacienda Jurica by Brisas, responded to this review

  • Overall it is very good.

    by 1Bigdick on 2019-09-27 01:19 pm

    Excellent! Staff very friendly. Concierge Excellent. Hacienda is Beautiful. Swimming pool the BEST and very Clean. Restaurant is AMAZING and the Food Delicious. Be sure you include breakfast as the Buffett is outstanding. UBER is very easy to and from the hotel. Do not walk from the grounds at dark.

    Owner Response
    Dear 1Bigdick,

    Good afternoon, thank you for visiting this beautiful hacienda, I want to thank you for the time it takes to send your comments, which help us improve and provide the service you deserve.

    It is a pleasure to greet you, I am glad to know that your stay with us was excellent and above all I appreciate that you have taken the time to share your score and comment, it is really important for us to know that we did a good job for the whole team that make up Hotel Hacienda Jurica.

    We very much appreciate your feedback and hope very soon to have you again with us in this your house in Queretaro.

    Best regards.

    HDAJU, General Manager Assistant at Hacienda Jurica by Brisas, responded to this review

  • Decent for conferences

    by juliegT2308HO on 2019-08-18 02:47 am

    Grounds and architecture are very pretty, and conference rooms are ok for smaller rooms and good for larger ones. Lighting was a bit of an issue.
    Rooms in business area are very nice and there is a convenient work area nearby. They also serve a cold breakfast here and snacks at the end if the day.
    Gym is ok, but they didn't have water the three days I went and it took a long time for them to come to put in the air conditioning.
    Lunch was set in the garden, beautiful and food is pretty good.

    Owner Response
    Dear juliegT2308HO,

    Good afternoon, thank you for visiting this beautiful hacienda, I want to thank you for the time it takes to send your comments, which help us improve and provide the service you deserve.

    Apparently there were some areas that were not to your liking, we regret that your stay has not been entirely pleasant.

    We hope to have the opportunity to receive it again, I can assure you that all our team will do everything possible to make you feel at home!

    Sincerely,

    HDAJU, General Manager Assistant at Hacienda Jurica by Brisas, responded to this review


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