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Hacienda Temozon, A Luxury Collection Hotel


    Hacienda Temozon, A Luxury Collection Hotel
 in Temozon Sur
    Hacienda Temozon, A Luxury Collection Hotel
 in Temozon Sur

Reviews

TripAdvisor Traveler Rating:
472 Reviews
Latest TripAdvisor Reviews

  • Beautiful Hacienda near Merida

    by The M on 2019-07-14 07:59 am

    Temozon is an old restored Hacienda with a beautiful pool and gardens. We loved our stay in large spacious rooms and we even had a private hot tub in our junior suite and hammocks on our terrace with a lovely view of the building. Friendly staff and very willing.

  • Beautiful historical property

    by Kabukijuul on 2019-05-21 08:48 am

    W stayed here one night as part of a larger "Hacienda Hopping" trip as a family of four (2 kids aged 10 and 12). We were fortunate enough to visit all five Haciendas in the collection...so I have enough information to compare them.

    Temozon is the largest of the bunch. It was well renovated with beautiful landscaping. Scattered throughout the property are relics of it's sisal plantation past. There were more historical objects here than at any other Hacienda property. There were several old trolley cars, an old carriage, original equipment to spin the sisal into rope etc. With the exception of Hacienda Puerta Campeche, this is the only Hacienda that appeared to have guests besides us...so it had a feeling of a luxury hotel and not a private estate. Surprisingly, most of the other guests were families as well. I didn't expect that!

    As a Marriott Titanium, we were upgraded from the base level room to a "larger suite". We also received a bottle of wine and fruit platter. The beds were comfortable and the bathroom was enormous! One thing I don't get is the outside bathtub. We encountered these throughout our trip. In theory, they sound really amazing and romantic. The reality is that they are unfilled (obviously) and full of dirt and leaves. You are supposed to call staff to help you fill it, but after seeing the dirt pile in it, you lose all desire.

    We ate three meals at Hacienda Temozon. All were excellent. I thought that they were the best of all the Haciendas. The steak tacos were insanely good, and I found myself wishing they were on the menu at the other properties. Breakfast was ordered off a menu and featured fresh fruits, eggs and homemade tropical preserves.

    To sum it all up...I would not hesitate to return to Hacienda Temozon.

  • Beautiful, historic hotel and superbly friendly, helpful staff.

    by David O on 2019-02-15 10:09 am

    Huge rooms, incredibly high ceilings, and a gorgeous pool.

    Much of the history of the estate's life as a sisal plantation/factory has been maintained. Walking the grounds is a real treat.

    The staff particularly Concierge Marvin Robles went out of their way to ensure our stay was top notch.

    Owner Response
    Dear Mr. David O

    We appreciate the your precious time you took to write this useful review. We are so thankful reading about your experience at Hacienda Temoz?n.

    The property is a magical place with beautiful gardens to enjoy of nature and our Team is truly genuine people.

    Please do not hesitate in contacting us directly for your next visit or visiting Thaciendas.com.

    It was a honor having you as a guest.


    Kind regards,


    Cesar Vergara
    Resident Manager of Hacienda Puerta Campeche
    cesar.vergara@theluxurycollectionhotels.com

    Cesarpca, Manager at Hacienda Temozon, a Luxury Collection Hotel, Temozon Sur, responded to this review

  • 5 star service in a traditional hacienda

    by bjnomads on 2019-02-09 08:16 am

    We had a great stay at the Hacienda Temozon, driven by exceptional service and hospitality in a very traditional setting. It started with our late evening arrival, where we were greeted with a complimentary light meal, fruit and snacks. Throughout the stay we were looked after with tremendous service and friendliness, almost as if we were guests in a house. The property is beautiful, with the grandeur of this former centuries old hacienda balanced with a weathering of the property which gives it a rustic charm. The room we were in was massive, with high ceilings, comfortable beds, a large bathroom, and a terrace area. As a rustic property , not everything was in perfect working order, but it did not matter to us- given the surroundings. Daily breakfast was nice, with a multi course breakfast available with choice of main cooked to order, as well as a la carte options for Mexican and Western dishes- recommended are the chilaquiles and the quesadillas. Dinner was also excellent with local Yucatecan specialties such as cochinita pibil, panuchos, poc chuc and other options. And again, as mentioned, service was tremendously friendly , from reception to the restaurant to the valet and bell service. Location is great, south of Merida but closer to the sites of Uxmal , Kabah and Labna, as well as some local cenotes and Haciendas. Just a 5 min drive from the main road between Merida and Uxmal through villages. Worth a stay here- very special location and wonderful staff.

    Owner Response
    Dear Mr. bjnomads:

    Thank you very much for your detailed review of Hacienda Temozon. We really apreciate you time and valuable feedback.

    Your insights about our food are just amazing and make us so proud of our Team!! Thank you again for taking the time to let us know about what you experienced here.

    We look forward to welcoming you back in the near future.


    Best Regards,

    Cesar Vergara
    Resident Manager
    Hacienda Puerta Campeche

    Cesarpca, Gerente at Hacienda Temozon, a Luxury Collection Hotel, Temozon Sur, responded to this review

  • Platinum Review - Nice, but Issues!

    by BOLDMissionHills_KS on 2019-01-31 03:04 pm

    Hacienda Temoz?n is a nice property 45 minutes from Merida. This boutique hotel has 28 rooms. Unfortunately, this Hacienda has not been well maintained. However, the beautiful pool and our room were redeeming features. Here are some additional facts to help you decide to stay here:

    Marriott Platinum Recognition- We were upgraded to a large suite and outdoor pool/tub. We were given a bottle of wine and bowl of fruit as a special welcome gift. We selected the breakfast as our platinum amenity, which consisted of coffee, juice, fruit, breads, and eggs. Overall, very good recognition.

    Room - Our suite was very large with a combination living room/bedroom. The bathroom was large with a single sink, separate area shower, double closet, and separate toilet area. There was a back door that accessed the small patio and outdoor tub. Unfortunately, the patio and outdoor tub area was not private. Overall, the room was very nice!

    Resort Fee - There was NO resort fee. Yay!

    Customer Service- The customer service received during our stay was mixed. Many servers stood around without paying attention to basic needs. However, we received excellent services from Nelson. He was the bright light of our stay. There was complimentary valet parking and the attendants were always polite and responsive. Maid service was impeccable. The overall service was good.

    Property - Hacienda Temoz?n was once a grand home of the owners of a sisal plantation. It was beautifully converted into a luxury hotel, unfortunately it had not been well maintained. Bushes have not been trimmed, yard waste has not been picked up, and pool lounges/umbrellas are older and some broken. The Spa Cave was not inviting. On a positive note, the pool was large and a beautiful focal point of the hotel (but was cold).

    Overall, Hacienda Temoz?n is a nice boutique hotel. However, it does not compare to the beautiful Uayamon and Santa Rosa Marriott Haciendas. We marginally recommend staying here.

    Owner Response
    Derar Mr. BOLDMissionHills_KS

    We would like to thank you very much for taking the time to review our property on Trip Advisor and for having chosen Hacienda Temozon for your most recent visit to the Yucatan Peninsula.

    Your constructive feedback is definitely welcome as it is one of our most powerful tools to promote a culture of permanent improvement.
    Your comments have been shared with the management team and will be taken into consideration in the preparation of our action plans.

    We would like to extend an open invitation for you to come back to any of our 5 Haciendas in the very near future.

    Have an amazing week!


    Best regards,


    Cesar Vergara
    Resident Manager
    HAcienda Puerta Campeche

    Cesarpca, Gerente at Hacienda Temozon, a Luxury Collection Hotel, Temozon Sur, responded to this review


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