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Hôtel & Spa Jules César Arles – MGallery by Sofitel


    Hôtel & Spa Jules César Arles – MGallery by Sofitel
 in Arles
    Hôtel & Spa Jules César Arles – MGallery by Sofitel
 in Arles

Reviews

TripAdvisor Traveler Rating:
707 Reviews
Latest TripAdvisor Reviews

  • GREAT COMFORTABLE AND ORIGINAL HOTEL ...!!!

    by D777777777 on 2019-10-22 01:22 am

    We enjoyed the hotel Jules Cesar ... The personnel was very helpful and friendly ... efficient for all our little trips around like Camargue or city tour in velo-cab .. The hotel decoration looks very original It was very clean and the spa was very pleasant and the services from Melanie there was great and very positive ... Back massage for my husband and facial for myself .... Just great ...!!!!

    Owner Response
    Dear D77777777777

    We very much appreciate your comments regarding your stay at the H?tel & Spa Jules C?sar Arles - MGallery.

    It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,

    Brigitte F, Front Office Manager at Hotel Jules Cesar, responded to this review

  • Terrible

    by John O on 2019-10-21 03:01 am

    This is not a 5-star hotel. It is Art Deco on the cheap. No storage, delapitated armoires, no space in the bathroom, wooden stumps for night tables, and a general feeling of uncomfortable. Nothing like the pictures. Dining room staff was sparse and inattentive. Beds lumpy and uncomfortable and turn down service was a couple of chocolates on the bed and nothing else. The decorator was colour blind. I would not stay here.

    Owner Response
    Dear John O

    Thank you for taking the time to tell us about your experience at the H?tel & Spa Jules C?sar Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

    At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

    We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

    Sincerely,

    Brigitte F, Front Office Manager at Hotel Jules Cesar, responded to this review

  • Form over function

    by piper49M on 2019-10-08 03:00 am

    Very disappointing. A triumph of form over function. Renovated by Christian Lacroix in 2014 this supposedly five star hotel is already looking very tired. Cutting edge design may be one thing but when it comes at the mercy of comfort, practicality and value for money, it is another.
    We checked in for a 40th birthday weekend to a classic double room for three nights at 207 Euros per night, 20 Euros per night parking and no breakfast. On the day, Booking.com was advertising a rate of 150 Euros per night including breakfast for the first night we were there.
    There is virtually no storage space in the room - no drawers and a very small and dilapidated armoir that was not deep enough to fit hanging clothes without them being side on. The bedside tables were just wooden logs on end. We requested a small chest of drawers or similar but were given a tatty old tea trolley on which to stack folded clothing.
    The bathroom was very small, which is of itself not such a bad thing, however in this one the size of the tub was minute, the shower hose was not long enough to reach the wall attachment from the mixer so I could stand underneath and with the tub being so narrow, the shower space was compromised and water went all over the floor. The toilet leaked, the seat did not fit the toilet and never had. Staff did attend to the toilet leak but the hotel did not have a longer shower hose.
    The staff were very god and tried to help.

    Owner Response
    Thank you for taking the time to tell us about your experience at the H?tel & Spa Jules C?sar Arles - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

    At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

    We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

    Sincerely,

    Brigitte F, Front Office Manager at Hotel Jules Cesar, responded to this review

  • Good location. Mediocre staff

    by annliptak on 2019-10-06 03:28 pm

    Great location. Cool decor. Spa impossible to contact or book with hotel staff very unhelpful. The spa did not have vm and no one at the desk. A sign said check with hotel staff at main desk and when I did they would not assist me. Tried for 3 days to get an appointment.

    Owner Response
    Dear Madame LIPTAK

    We thank you to take the time the share your experience following your stay in our Hotel.
    We are very sorry that it was not at the level of your expectations

    Concerning your problems to get a appointement to the SPA, first Spa service and Reception are two different services and for that reason Reception don't take any reservation for the SPA. Our front team is capable to check availabilities on their planning and to welcome you and present you the SPA area. but without agreement of the SPA managing team they are not allowed to take any reservation for the SPA.

    Second thing during your stay, the SPA was almost full of massage every days and we agree that it was very complicated to have someone at the SPA front Office at your time you went there, they were in theatment with guest most of time.

    All our staff is working to help our guest as much as possible in their area of expertise.

    Best regards

    Brigitte F, Front Office Manager at Hotel Jules Cesar, responded to this review

  • Good 5* hotel in a good location

    by AllanChg on 2019-10-04 04:26 pm

    I have been to Arles many times and stayed in Jules Cesar before. The current iteration is nice, much better than the version before the 2014 upgrade. In the end, it still gets the chain hotel feel and not quite the top tier of the 5*s. On the other hand, the location is great if you want to get into town easily, and the valet parking is handy. Since there are very few choices of good hotels in Arles, this is definitely one place you should look into.

    Owner Response
    Dear Guest

    We thank you for your kind review It is always a pleasure to receive such a good feed back following your stay in our Hotel.

    We look forward to welcome you back for a future stay in Arles

    Best regards

    Brigitte F, Front Office Manager at Hotel Jules Cesar, responded to this review


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