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Hôtel & Spa Jules César Arles – MGallery by Sofitel


    Hôtel & Spa Jules César Arles – MGallery by Sofitel
 in Arles
    Hôtel & Spa Jules César Arles – MGallery by Sofitel
 in Arles

Reviews

TripAdvisor Traveler Rating:
632 Reviews
Latest TripAdvisor Reviews

  • Amazingly Beautifully Colourful 5 â­ï¸

    by Brigette on 2019-05-25 02:20 am

    This hotel ticks all the boxes for frequent travellers like us
    Location,decor,comfy bed,friendly helpful staff,quietness. The list goes on!
    It's one of a kind & if you come to Arles which I strongly recommend as it's a lovely place you must stay here!
    We booked a deluxe triple room only 2 of us but the rate was better than the double.
    We didn't eat breakfast in the hotel as wanted to get out & about to enjoy the early morning Saturday market just outside the hotel.
    We used the valet car parking service. Thankyou Michael & Thomas for looking after us.
    Would I stay here again YES I would!

  • disappontment

    by Venture17961638343 on 2019-05-02 04:27 am

    I have booked the hotel for 3 nights however left after the first night. I have booked better than standard room and was very disappointed Rooms are very minimal with no proper chairs and table, public area poor, entrance to hotel from street dirty and not inviting.

    Owner Response
    Dear venture,

    We are very sorry about your disappontment during your stay in our hotel.
    The classique rooms are small but comfortable.
    For the entrance we transfert your comment to the city hall because we cant managed the cleaning street.

    We hope meet you for a next journey,

    Best regards

    Brigitte F, Front Office Manager at Hotel Jules Cesar, responded to this review

  • Fawlty Towers!

    by Seraphimin on 2019-04-23 01:22 pm

    A wonderful concierge but he couldn't put a gloss on what is a very low grade hotel in terms of basic comfort. Eg a bedroom which doesn't have drawers to put your stuff in, lumpy cheapest as possible foam pillows plastic baths and shabby carpets in the public area. I could go on but I will stop! The hotel smacks of under-investment. I guess it got its so called 5 stars due to having a spa. The French who awarded these stars are guilty of wishful thinking. You can never compare this with say the Grand Hotel Domine in Bilbao or virtually any 5 star hotel in Paris. I will never return! This is a plastic dressing table. No seat, tiny and horrible. Why plastic? The bath is also of (very scratched) plastic too. Yuk!

    Owner Response
    Dear Seraphimin,

    Thank you for taking the time to tell us about your experience at the H?tel & Spa Jules C?sar Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

    At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

    We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

    Sincerely,

    Brigitte F, Front Office Manager at Hotel Jules Cesar, responded to this review

  • Stopped for a coffee

    by MHnurse30 on 2019-02-23 10:32 am

    Didn't stay here but did have a coffee. A fabulous building and has interesting decor.
    We were served great coffee with small buttery chocolate chip biscuit. The service was good in a very comfortable and relaxed atmosphere. Worth a visit.

    Owner Response
    We very much appreciate your comments regarding your stay at the H?tel & Spa Jules C?sar Arles - MGallery by Sofitel.

    It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    Sincerely,

    Brigitte F, Front Office Manager at Hotel Jules Cesar, responded to this review

  • Great stay

    by Teresa P on 2019-02-09 00:07 am

    Can't fault the hotel, perfect, bang on location, lovely room and bathroom, beautiful gardens. Staff were superb, charming front desk concierge. Great breakfast, great value. Arles is well worth a visit, so much to see!
    Loved it all.

    Owner Response
    Dear Teresa,

    Thank you your report, all the teams are with me to say we are very pleased to read you.

    We hope to meet during your next stay.

    Brigitte F, Front Office Manager at Hotel Jules Cesar, responded to this review


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