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Hotel New Grand

    Hotel New Grand
 in Yokohama
    Hotel New Grand
 in Yokohama


TripAdvisor Traveler Rating:
959 Reviews
Latest TripAdvisor Reviews

  • Great Location!!

    by LindaP772 on 2019-05-16 06:45 pm

    The hotel and staff were all great. We were leaving on a cruise and the location couldn't have been better. We walked to Chinatown easily. We took the bus from Narita airport and it dropped us right in front of the hotel. It couldn't have been easier.

  • Perfect service and position

    by Njoy51 on 2019-05-12 03:35 pm

    Our harbour view room was spacious, modern and clean plus the bed was extremely comfortable. The staff were friendly and helpful with a reasonable knowledge of English. Breakfast buffet room has a magnificent harbour view and the food was an interesting selection of Eastern/Western. Location is close to station and cruise ship ports, walking distance to China Town and main shopping precinct. We'd certainly book in to HNG again without hesitation.

    Owner Response
    We appreciate your time to post your review about your stay at Hotel New Grand. We are so pleased to learn that you will choose our hotel again. We wish you many happy travels around the world and hope you will keep returning to Hotel New Grand just as a second home in Japan.

    OnAir760976, マネージャー at Hotel New Grand, responded to this review

  • A Great Place To Stay!

    by James A on 2019-05-12 02:44 am

    The location couldn't be better- right by the bay, across from a beautiful garden/park. The room is lovely. The staff is kind and helpful. The lobby is covered in marble and has a huge fresh floral arrangement. The price is very reasonable. We asked for a room with a view and have a terrific view of the bay and the ferris wheel lit up at night. A great place to stay!

    Owner Response
    Thank you very much for your kind words of comment toward our hotel and for letting us know you enjoyed your stay overall. The flower arrangement at the center of our lobby is prepared to express our heartfelt welcome to our guests and visitors and it will make a great photo spot for them. We hope to see you again on your future trips to Japan.

    OnAir760976, マネージャー at Hotel New Grand, responded to this review

  • A lovely Grand dame

    by bennybear on 2019-05-01 04:55 am

    We thoroughly enjoyed the excellent service and very comfortable room. Apparently this was General MacArthurs headquarters during the end of WW2. The view of the harbour was stunning, we saw our ship waiting for us. Excellent location to see Chinatown and for precruise. You could walk to the shop but we didn't with the luggage. Direct bus service to the airport makes for an easy stay. Also very close to subway and train. Even a McDonald's nearby. No judgment.

    Owner Response
    Thank you very much for posting your review about your stay at Hotel New Grand. We are sure General MacArthur, Supreme Commander for the Allied Powers enjoyed the view from his room just as you did at our hotel. Certainly we are geographically lucky to be located here in the historical center of Yokohama. We hope to see you again in the near future. We wish you many happy trips around the world.

    OnAir760976, マネージャー at Hotel New Grand, responded to this review

  • 3 day stay Pre-cruise

    by 876rayt on 2019-04-26 02:11 pm

    I'll get straight to it. Hotel is in a great location! If healthy, you can walk to the Yokohama port. Chinatown is just 2 blocks away, the Motomachi-Chukagai like 3 blocks, there is a closer exit/entrance but only stairs. The park is right across the street, and many conveniences surrounding the hotel like 7/11, family mart, restaurants, and McDonald's. If you're going on a cruise Pre or Post this is the place to stay. The hotel staff is very accommodating, friendly, and professional. Everyone we encountered spoke English. We had a large room with a view of the port. It's worth spending a tad bit more for a higher floor, unless you don't care. We sat in our room had a bottle of wine and watched the Ferris wheel change colors at night. If you're an American stay here, the room size is great. We stayed here cause of location and history! This is where general MacArthur stayed after WW2. Do have a general MacArthur martini in the hotel, it's worth it! We were going to have the spaghetti but was full from a huge lunch everyday. Next time for sure! Nice amenities, large bathroom, lots of closet space, and awesome bathrobes! Since we were on the club floor we had access to free coffee too.

    Owner Response
    We appreciate your time to post your review regarding your previous stay at our hotel. Thank you for your kind words to our staff and I will share your comments with them. We look forward to welcoming you back to our hotel and hope you will have a chance to taste our original Spaghetti Napolitan, a soul food of Japan.

    OnAir760976, マネージャー at Hotel New Grand, responded to this review


International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
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