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Hotel New Grand


    Hotel New Grand
 in Yokohama
    Hotel New Grand
 in Yokohama

Reviews

TripAdvisor Traveler Rating:
945 Reviews
Latest TripAdvisor Reviews

  • Foreigners Stay Away

    by sumyom on 2019-03-15 12:50 am

    I stayed in Hotel New grand for 1.5 months.

    Breakfast is not good, everyday same food and boring.

    Be very careful with Receptionist, they know nothing. Swiped my credit card 3 times wrong and almost took all money from
    My credit card and it went to negative balance. Had to follow up for several days to explain them the problem and getting back the money.
    They don't care about guest money.

    One of the worst.

    Owner Response
    First of all, we appreciate that you stayed with us for a long period of time. As you know we pre-authorize the guests' credit card upon check-in and during their stay according to the length of their stay for the room and incidental charges as most hotels do. We acknowledge that while your stay was divided into twice, you were forced to wait for relatively long time until you confirmed the authorization hold for your first stay became expired. Although we implemented a normal pre-authorization procedure, we are deeply sorry about your troubled experience you went through this time.
    We called a contactable credit card company in Japan to inquire about your trouble and conveyed the response that it is necessary for you to contact your credit card company as the length of the authorization hold differs according to the company. We deeply apologize that we were not able to offer you any other options or sufficient advice to solve the problem. We are reconsidering the method of authorization hold and the effort for improvement has been initiated in order to provide our guests comfortable stay without any anxiety.
    Please accept our heartfelt apology for the inconvenience you endured while you stayed with us and we sincerely hope you will give us another chance to offer you the best possible service next time you visit our hotel.

    OnAir760976, マネージャー at Hotel New Grand, responded to this review

  • Highly recommended

    by John T on 2019-02-21 09:08 pm

    This is a delightful hotel at which to stay when visiting Yokohama. It is close to all the attractions a tourist needs to experience; the harbour, Chinatown, the Motomachi shopping district, Shinko Island, and not to far to walk to the Minato Mirai area. The are numerous dining areas close by, both in Chinatown and outside this area. The local metro station is very close, Motomachi-Chukagai, and the Sea Bass ferry is essentially out the front door.
    The hotel staff are delightful and exceedingly attentive. I definitely recommend spending the small extra amount of money to stay in a room with a harbour view. I did not dine in the hotels several restaurants after one unexpected expensive experience in the Sea Guardian Bar one evening. It is a better experience to venture away from the hotel of an evening to enjoy the local fare.
    I would definitely stay during a future visit to Yokohama.

    Owner Response
    We are very grateful to you for taking your precious time to post your review about your previous stay at Hotel New Grand. I am also very pleased to learn that you enjoyed your overall stay at our hotel and the vicinity. Since Yokohama became the first port of entry in 1859, it is considered to be the city of firsts. For instance, milk, ice cream, bread, barber, beer, horse racing, gas lights, tennis, soap, and other things are first brought from the west to Yokohama. So, it would also be nice to stroll around the town to look for the monumental spots. We hope you will have a chance to visit us again and feel the aspects of the modern history. We look forward to welcoming you back at Hotel New Grand.

    OnAir760976, マネージャー at Hotel New Grand, responded to this review

  • Historic Hotel with Breathtaking Views

    by Dreamscometrue1227 on 2019-01-08 10:49 am

    This is THE BEST hotel in Yokohama. The hotel is right in front of the Yamashita Park.Walking distance to China Town and many other sightseeing places.We had told them that we were celebrating our anniversary, and there was a fruit basket with a written message from the general manager in our room. We had a corner room and the view of the harbor and the Hikawa-maru was spectacular. A bonus is the airport shuttle busses which stop at the bus stop just across from the Hotel.

    Owner Response
    We thank you so much for choosing Hotel New Grand and posting a kind review to us. We are very pleased to learn that you liked the view from your room and our welcome gesture offered for long staying guests especially for those celebrating an anniversary. The shuttle to Haneda Airport is conveniently available with the reasonable fare of 720 yen per adult. The duration to the international terminal is less than 40 minutes. We look forward to welcoming you again in the near future.

    OnAir760976, マネージャー at Hotel New Grand, responded to this review

  • Location Location

    by Louella C on 2018-12-30 07:19 pm

    We stayed for 3 nights prior to our cruise and this hotel has everything to offer. Our room was facing the park and the ocean. Breathtaking.
    We can see the ship by the window. The hotel is old but clean. I loved the toilet so comforting. The french and the japanese restaurants are awesome. Excellent staff. And more credit to the chief concierge.She was very nice and very helpful to all our queries. I would definitely come back.

    Owner Response
    Thank you very much for posting your review about the previous stay at our hotel. I am very pleased to know that you enjoyed your pre-cruise stay and especially that our service met your expectations. Our chief concierge, Yoko Ehara remembers the conversation with you during your stay and so delighted to learn your kind comment about her. We look forward to serving you again in the near future.

    OnAir760976, マネージャー at Hotel New Grand, responded to this review

  • Capt. Rainer. Germany

    by RainerG525 on 2018-12-22 08:35 am

    This legend Hotel deserve a five star ranking, because is has the best location (in my opinion) of all Yokohama. Charming indoor ambiente, excellent staff, very good rooms, everything works very well, Japan at his best. Harbour front, Yamashita Park , China Town, Motomachi street all are closed by, walking distance. Great place to stay, i will be back shortly for sure. Special thanks to the guest relation (Ms.) senior staff member.

    Owner Response
    It was a great pleasure to have you stay with us on your previous trip to Yokohama and thank you for taking your time to write such lovely review. We are all overjoyed to learn that you see us our hotel deserves a five star ranking and especially that you will be coming back to stay with us shortly. Your comment has been shared with our team. We look forward to welcoming you again in the nearest future.

    OnAir760976, マネージャー at Hotel New Grand, responded to this review


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Austria 08000706176
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Germany 8007241217
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Book by Phone: +1 866 670 3764
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