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Hotel New Grand


    Hotel New Grand
 in Yokohama
    Hotel New Grand
 in Yokohama

Reviews

TripAdvisor Traveler Rating:
972 Reviews
Latest TripAdvisor Reviews

  • Nice stay pre cruise

    by Nancy155 on 2019-07-19 12:38 am

    Great location if departing from Osanbashi cruise terminal. Close to Chinatown, all within walking distance. In getting a higher floor we were able to look out over the city as well as see the ships in port. I would stay here again.

    Room had all the amenities and more. Beds are smaller, but most everything is in Japan as compared to what Americans are used to. It was a comfortable stay.

  • Beautiful Hotel

    by Ramsay M on 2019-07-01 02:04 pm

    There is something about the Hotel New Grand that just grabs you on arrival - the exceptional Japanese courtesy, the ambience of the hotel, the finesse of the d?cor, the beautiful floral arrangements in the lobby - it all adds up to sheer excellence.
    All staff with whom we came in contact during our two day stay could not have been more courteous, friendly and helpful - they were a credit to the organisation and to themselves.
    The room was spacious, clean and had every amenity you could ask for.
    Breakfast was excellent - I would recommend the buffet - the omelettes were so tasty and well presented.
    We also enjoyed a special buffet in the hotel at a private function we attended - the staff on that occasion were very attentive and courteous and the food was well prepared and presented - the choice of wine was first class.
    Only down-side for me was that there was no gym in the building - that is purely selfish - because of the functions I have to attend and the meals provided, it is good to be able to spend an hour or so in the gym but, contrary to that there is a super walk along the sea front opposite the hotel.
    Would have no hesitation in recommending the Hotel New Grand

    Owner Response
    Thank you for using Hotel New Grand. It seems like you've been happy. I'm sorry I can not meet my expectations for the gym. All the staff hopes to see you again.

    OnAir760976, マネージャー at Hotel New Grand, responded to this review

  • Loved our stay - fantastic location â great service

    by Brissy2 on 2019-06-24 010:21 pm

    We chose this hotel as the Airport Limo Bus stopped directly outside the hotel and the International Cruise Passenger Terminal was minutes away.

    We caught the Airport Limousine Bus from Narita Airport to the hotel and we were met personally by one of the lady hotel porters! She assisted us with our luggage and walked us through the maze of corridors from the side entrance through to the Reception in the front foyer.

    After check-in by a very polite attendant, we were personally escorted to our room by the lady porter who was very friendly and helpful. Not that it was needed, but she showed us how to insert the key and open the door, how to turn on the bedside lights and opened the curtains for us. Great personal service.

    We were on Level 12 and the room was a good size (especially for Japan standards) and fairly nice. The ensuite had a shower over a small bath (with so many knobs), large slimline TV, 2 tub chairs with table and a built-in desk. The air-con was a nice temperature (it only had low, med or high and no temperature control). We had views of the Yokohama Marine Tower and the Yokohama Bay Bridge and freeway. Best bit was they provided complimentary bottled water and Wi-Fi. Unfortunately, there was no Safe (in the room) or many English-speaking TV stations (like CNN etc).

    It was handy that they sold the "Minato Burari" Hop-On Hop-Off bus tickets (and the bus stop is almost outside the hotel).

    The hotel is in a great location - right across the road from Yamashita Park (a 700m park including a rose garden); the pier (where you can catch the Sea Bass Ferry); Chinatown is a block away and McDonalds is almost next door.

    Would have no hesitation in staying here again.

    Owner Response
    Thank you for staying at Hotel New Grand. It was good to be satisfied with the customers. All employees are waiting for you, so please come and visit us when you come to Yokohama.

    OnAir760976, マネージャー at Hotel New Grand, responded to this review

  • Ideal for pre cruise!

    by Miriam C on 2019-06-19 11:19 am

    Beautiful location. Just in front of the Yamashita Park and very short walk to China Town. Quite easy to get to from Narita airport - and just a short taxi drive to the Cruise Terminal. Friendly and helpful stuff. Nice and spacious room (we got one without a view) - with some very nice bathroom amenities. Altogether a very good experience!

    Owner Response
    Thank you very much for your kind words of comments toward our hotel.
    We are pleased to know you enjoyed your stay at our hotel overall.
    We hope to serve you again anytime soon.

    OnAir760976, マネージャー at Hotel New Grand, responded to this review

  • Excellent service and location

    by granite2014 on 2019-05-30 02:56 am

    We stayed 3 nights before commencing a cruise.

    Located overlooking both the water and Yamashita Park and on the edge of Japans largest China town the Hotel New Grand combines excellent accommodation and impeccable service.

    We stayed in a renovated corner room on level 9 which provided a picturesque view. The room was large, especially by Japanese standards, well maintained and well equipped.

    Perfectly located in walking distance to the cruise ship terminal.

    European breakfast either in room or in the restaurant was expensive.

    Owner Response
    We appreciate your time to post your feedback regarding your previous stay at Hotel New Grand. We are mostly pleased to learn that you find our service impeccable and our room comfortable. Thank you for your candid opinion about our breakfast and it will be communicated with the related department. We look forward to serving you again in the near future.

    OnAir760976, マネージャー at Hotel New Grand, responded to this review


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