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Hotel Papadopoli Venezia - MGallery by Sofitel


    Hotel Papadopoli Venezia - MGallery by Sofitel
 in Venice
    Hotel Papadopoli Venezia - MGallery by Sofitel
 in Venice

Reviews

TripAdvisor Traveler Rating:
2695 Reviews
Latest TripAdvisor Reviews

  • Amazing

    by jcmunoz85 on 2019-12-05 10:23 am

    Right at the north of Venice close to the terminal. Venice is a small city so everything was within walking distance. Hotel was excellent with great decorations and an awesome staff. Breakfast was great with many options and excellent host. Restaurant was beautifully decorated. We definitely enjoyed our stay.

  • Top tier Hotel!

    by MariusP110 on 2019-12-05 05:33 am

    This is an amazing Boutique hotel. It is a 5 star luxury hotel. The service was spectacular. The rooms were the size you would expect to see in a boutique but very elegant. We were also given a free tour of Murano and their famous glass factories. The hotel is walking distance to the train, bus and water taxi section of town. Plus it is surrounded by great local eateries. My wife made the call and this one and I couldn't thank her enough!

  • Enjoyable Stay

    by Erica A on 2019-11-21 05:01 am

    We arrived during the flood and had a precarious walk from the train station to the hotel. Nothing could have prepared us for the height of the water but did end up using a "freelance porter" with a trolley to haul our luggage up and down 2 bridges and through the flooded sidewalks. A purchase of over boots from more "freelancers" helped us reach the hotel.The hotel itself is very nice and we were treated very well with complimentary chocolates and even wine to celebrate a birthday. An excellent breakfast buffet with capuccino served to our table. Well located from the train station and easy walking distance of historic sites - and look forward to visiting again, but maybe not in acqua alta season.

  • Poor treatment

    by 425philr on 2019-11-18 03:53 am

    Venice in state of emergency from flooding and hotel charges us a cancellation fee. While hotel was open we could hardly have left it due to historic flooding. 85% of city under water. Sites and restaurants closed. Not the treatment we expect from a first class hotel. We will return to Venice but won't stay here.

    Owner Response
    Dear Guest,
    I deeply regret in reading about your disappointment even without having been to our hotel.
    It was undoubtedly an unexpected event that touched all our hearts, being part of this beautiful city.
    We of course do care about Venice and, as directly involved part, we take this opportunity to clarify the real and actual situation: Venice has been affected by an exceptional event during the night of Tuesday 12th when the high tide combined with an unusual strong wind, raised the sea level for a few hours. After this time, the tide decreased so much that, the following day, there was no water and people could walk around without any issues; the few centimeters of water of the high tide we had in the area, were easily handled with a pair of courtesy rubber boots that we provided to our guests when needed. High tides in Venice during this period of the year are common to venetians and visitors.
    Hotel Papadopoli is located close to Piazzale Roma which is the highest part of Venice and, thankfully, we were slightly impacted and with no consequences at all.
    All our services never stopped, we were and are regularly open (restaurant and bar as well). No guest nor staff has experienced any problem. During high tides a safe entrance is always granted from the Papadopoli park access (Piazzale Roma) which takes guests directly to our garden and restaurant area. Our thoughts now are with the local community located in the lowest parts of the city, certainly less fortunate than us.
    The state of emergency has been declared by the Italian government to mainly support small traders and inhabitants who suffered damages, as well as historical monuments which now need works to get back to ancient splendor.
    I suppose your determinations are due to images streamed by medias and I may, of course, understand your concerns.
    We promptly informed all our travel partners that the situation was under control and there were no safety issues at all. Transportation ran regularly and our guests were able to stay and visit the city without encountering any issues, helped by the continuous assistance given by every single member of our staff which did a great job. I take this opportunity to extend my gratitude to each one of them.
    We however hope you will decide to return soon to Venice and, in case, we will be very pleased to welcoming you as our valued guests in our wonderful Venice.

    GMPapadopoli, General Manager at Hotel Papadopoli Venezia MGallery by Sofitel, responded to this review

  • Venice Gem

    by sarapX9831PR on 2019-11-16 09:33 pm

    From the moment we arrived to the hotel we felt welcomed. We arrived early, 2 hours before check-in time, yet we were checked-in, bags taken and concierge provided us with a nearby (10 minute walk) local restaurant to have lunch.

    By the time we were finished with lunch our rooms were ready. My parents, mother-in-law, husband & I all loved our rooms! Comfortable, spacious, luxurious and excelling all expectations. We had great sleep.

    Next morning we woke up to a delectable breakfast buffet in the dining area. Great variety of cheeses, meats, eggs, bread, pastries, juices, fruit and coffee.

    The three night stay was delightful. Our last night we had drinks at the bar where we were provided with complimentary appetizers.

    If staying in Venice, this place is a great hotel! Near the train station, water taxis, great local eateries and still a good walking distance (30 minutes) to Piazza San Marco.


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