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Kempinski Grand Hotel des Bains St. Moritz


    Kempinski Grand Hotel des Bains St. Moritz
 in St. Moritz
    Kempinski Grand Hotel des Bains St. Moritz
 in St. Moritz

Reviews

TripAdvisor Traveler Rating:
924 Reviews
Latest TripAdvisor Reviews

  • beautiful hotel, great organization. the n.1 Managing Director

    by luckyguymc on 2019-02-18 04:03 am

    the room is very clean, and the people are very kind.
    everything was perfect also the restaurant's food and the spa.

    we go back every year because the kids are very happy to go to the pool and to the kids club

    Owner Response
    Dear luckyguymc,

    Thank you very much for your positive feedback which is highly appreciated and for your outstanding rating.

    We are glad to read that you and your family could enjoy your recent stay with us to the utmost of your satisfaction.

    We are looking forward to welcoming you back soon to our property in the Swiss mountains.

    With sunny regards from St. Moritz,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Geschäftsführer at Grand Hotel des Bains Kempinski, responded to this review

  • Skiing

    by Sepp187 on 2019-02-06 01:40 am

    Once again a very nice weekend away at Grand Hotel des Bains. We ate very good at Enoteca, thanks to Christoph's recommendation. Great spa facilities after a day of skiing and a very opulent breakfast. We will definitely return.

    Owner Response
    Dear Sepp187,

    Thank you very much for having taken your precious time to evaluate your recent stay with us.

    We are glad to read that you could enjoy a pleasant skiing weekend with us.

    We are looking forward to welcoming you back soon to our property.

    Best regards from snowy St. Moritz,

    Kerstin Scheuerer
    Front Office Manager

    ReservationsSMV G, Leiter Front Office at Grand Hotel des Bains Kempinski, responded to this review

  • A home in the mountains

    by Qtraining on 2019-02-02 04:31 am

    From when we drove up to the hotel we felt welcome. Even though the porters on the door was busy. Their friendly wave and smile made us feel valued. At check in Kerstin the Front office Manger served us and had arrange all our preferences before we arrived. At check in she confirmed everything to ensure nothing was missing. What a special feeling to know they really cared about all our extra wishes. The room was nice, very clean and comfortable. Every meal was amazing. One time our salad was not as we expected and this was swifly taken away and replaced not long after with a new salad as we asked for. The team was always friendly and always ready to go the extra mile. I only wish our holiday could have lasted longer.
    The ski area was also amazing. It snowed and so we booked a teacher/guide who showed us some outstanding out of bounds ski runs. VERY HAPPY!!!
    My children were in the kids club in the morning and loved the girls there. They are homely and perfect for little guest.

    Thank you all in the Grand Hotel des Bains for a great time.

    Owner Response
    Dear Qtraining,

    Thank you very much for your very positive feedback and for your outstanding rating.

    We are pleased to read that you could enjoy your stay to the utmost of your satisfaction.

    Your positive comments are very satisfying, because this is exactly what we are aiming at; offering a unique and memorable five star experience.

    We are looking forward to welcoming you back again soon to our property in the Swiss mountains.

    Best regards from snowy St. Moritz,

    Kerstin Scheuerer
    Front Office Manager

    ReservationsSMV G, Leiter Front Office at Grand Hotel des Bains Kempinski, responded to this review

  • Didn't want to leave this hotel

    by May1958 on 2019-01-31 09:17 pm

    This is a great hotel to stay in. Beautiful and very grand but with a very warm and welcoming attitude at every turn.
    Obviously the staff were wonderful; kind, helpful, friendly, courteous. The perfect qualities in hospitality.
    Our room and public rooms immaculate.
    The breakfasts were delightful, everything you could dream of I think, including a Pianist.
    The bar, open most of the day was great for coffee and snacks during the day.
    In the evenings there was live music which we loved and we had a light tea here every night. Perfect. They went the extra mile for my horrible food allergies and intolerances, many.
    I just can't speak highly enough about this place.
    We didn't go skiing but there is a shuttle to town every half hour. They took us to and from the station for our day trip to Torino.
    The hotel was so great we enjoyed a bit of down time and relaxation here that was hard to get in most locations.

    Owner Response
    Dear May1958,

    Thank you very much for your kind feedback and for your outstanding rating.

    We are pleased to read that you could enjoy your recent stay to the utmost of your satisfaction. Your positive feedback shows, that you have truly appreciated our excellent facilities and high service standards.

    We are looking forward to your upcoming stay with us.

    With the best regards from snowy St. Moritz,

    Kerstin Scheuerer
    Front Office Manager

    ReservationsSMV G, Leiter Front Office at Grand Hotel des Bains Kempinski, responded to this review

  • Fabulous Staff

    by MumbaiK-9 on 2019-01-28 09:17 pm

    The rooms are nice and large and the views are absolutely lovely

    The staff is great - the concierge and doormen are helpful :)

    The breakfast spread is lovely too

    Its a winner!!

    I didn't get to dine at the hotel. hope to do that another time!

    Owner Response
    Dear MumbaiK-9,

    Thank you very much for having taken your time to evaluate your recent stay at our property.

    Your honest and positive feedback is highly appreciated. We are pleased to read that you could enjoy your stay with us to the utmost of your satisfaction.

    We are looking forward to welcoming you back soon to our property in the Swiss mountains.

    Best regards from snowy St. Moritz,

    Kerstin Scheuerer
    Front Office Manager

    ReservationsSMV G, Leiter Front Office at Grand Hotel des Bains Kempinski, responded to this review


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Austria 08000706176
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Germany 8007241217
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UK 8009179622
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