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Kempinski Grand Hotel des Bains St. Moritz


    Kempinski Grand Hotel des Bains St. Moritz
 in St. Moritz
    Kempinski Grand Hotel des Bains St. Moritz
 in St. Moritz

Reviews

TripAdvisor Traveler Rating:
983 Reviews
Latest TripAdvisor Reviews

  • Did not meet my expectations

    by DACETC on 2019-09-24 07:19 am

    After staying last year at the Kempinski Adlon in Berlin, the best hotel I have ever stayed in, I had extremely high expectations for the Saint Moritz property. While it was an excellent hotel, it lacked warmth and it was definitely a notch down from the Berlin experience. The room was small but extremely well appointed. Slippers and bathrobes were provided. Dinner at the restaurant was good but breakfast was the most comprehensive I have seen in a while. Perhaps coming to Saint Moritz in September which is a very quiet season for them was part of it. While I wouldn't discourage anyone from going, I had hoped for and expected more

    Owner Response
    Dear DACETC,

    Thank you very much for having taken your precious time to share your comments and your constructive feedback with us.

    We feel sorry to hear that we wre not able to meet your initial expectations.

    We hope we will have a new chance to welcome you back to our property to be able to show you our facilities and our services from the best possible side.

    Best personal regards,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Manager at Grand Hotel des Bains Kempinski, responded to this review

  • Unbelievable Dinner

    by LinJianFu on 2019-09-22 06:00 am

    Firstly I would like to thanks to Mauro, Andriano, Pedro and Mandy for giving me this opportunity to eat dinner at Enoteca Restaurant, which was really amazing service and also food plating was really outstanding and delicious food that I have ever tried in Switzerland. I can't believe to get this amazing service with this rate. For sure, I will not forget this service & food and will be back there in winter season with my family.

    Owner Response
    Dear JamesLin16,

    Thank you very much for sharing your positive experiences collected in our restaurant with us.

    We are glad to read that you could enjoy your dinner very much.

    We are looking forward to welcoming you and your family back to our property in the upcoming winter season.

    Best personal regards,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Manager at Grand Hotel des Bains Kempinski, responded to this review

  • Pure unadulterated luxury!

    by yacovk on 2019-09-19 09:26 am

    My wife and I stayed at the Kempinski for only one night, but what a luxurious night!
    We took a standard room, so it was a little on the small side, but furnishings and accommodations lacked nothing!
    The spa and pool were probably the best I've ever experienced, with all the pampering you could think off.
    The pool was stateless steel, extremely well lighted and serviced to perfection. Something true about the entire hotel and its staff. They are all so service minded, always with a smile and always looking for ways to help you and make your stay enjoyable.
    A little expensive, but worth every penny!

    Owner Response
    Dear yacovk,

    Thank you very much for your oustanding rating and for your kind and positive feedback which is highly appreciated.

    We are pleased to read that you could enjoy your recent stay with us to the utmost of your satisfaction and we are looking forward to welcoming you back soon to our property in the Swiss mountains.

    Best personal regards from St. Moritz,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Manager at Grand Hotel des Bains Kempinski, responded to this review

  • Stopover

    by 958jodiem on 2019-09-14 12:09 am

    We only stayed one night at this lovely hotel. Service was exemplary and the rooms were beautiful- but it lacked soul
    St Moritz is beautiful but it really is set up for the wealthy. Food and drinks at the hotel were very expensive and the restaurant staff were efficient but pushy. Good for a nights treat but long term not so good .

    Owner Response
    Dear 958jodiem,

    Thank you very much for your honest and constructive feedback which is highly appreciated.

    We feel sorry to hear that we were not able to meet your initial expectations. Kindly accept our apologies for any inconveniences caused by.

    We are loooking forward to welcoming you back to our property to be able to show you our facilities and our services from the best possible side.

    Best regards,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Manager at Grand Hotel des Bains Kempinski, responded to this review

  • Kempinski St Moritz

    by abranyik on 2019-08-27 10:35 am

    The hotel staff was flexible, kind and keen to help if needed. Cooked breakfast was excellent. Very professional team in the bar, Michael and Alen did a great job.
    The food and wine in Enoteca was delicious, team very kind and helpful in selection of food for our family member with certain food allergy.

    Owner Response
    Dear abranyik,

    Thank you very much for sharing your experience regarding your recent stay with us.

    We are delighted to learn that you have enjoyed your stay with us, and in particularly our staff members, the breakfast, the Lobby bar, and Enoteca restaurant.

    I am looking forward to meeting you in person for your next five star experience in our beautiful hotel.

    Kind regards,

    Konstantin Zeuke,
    General Manager

    ReservationsSMV G, General Manager at Grand Hotel des Bains Kempinski, responded to this review


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