Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

Kempinski Grand Hotel des Bains St. Moritz


    Kempinski Grand Hotel des Bains St. Moritz
 in St. Moritz
    Kempinski Grand Hotel des Bains St. Moritz
 in St. Moritz

Reviews

TripAdvisor Traveler Rating:
990 Reviews
Latest TripAdvisor Reviews

  • Incredible staff, impressive breakfast, massive spa

    by chrismenon on 2020-01-05 05:00 am

    We had a fantastic weekend trip to St Moritz, and we would like to especially extend our warm gratitude to Kirsten for taking such good care of us all throughout the trip. We also thank Laura and Kace from Concierge. The room was comfortable and cosy, the breakfast spread was enormous, and the spa was massive. We were spoilt for choice with all the saunas and steamrooms there were to choose from! Given the opportunity, we would happily return here. Thank you again Kirsten!

    Owner Response
    Dear chrismenon,

    Thank you very much for your kind feedback and for your outstanding rating.

    We are pleased to read that you could enjoy your recent stay to the utmost of your satisfaction.

    Your positive feedback shows, that you have truly appreciated our excellent facilities and high service standards.

    We are looking forward to your upcoming stay with us.

    With the best regards from sunny St. Moritz,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Manager at Grand Hotel des Bains Kempinski, responded to this review

  • One night stay

    by GAPJR on 2019-12-18 06:28 am

    We had two rooms for one night. Off the beaten path a little bit but fine since we had a car. Very pretty hotel and great service. Breakfast buffet is great. Our only issue, in both rooms, was the temp. The furnaces are hot and hard to cool off. We had to sleep with the windows open. Other than that, it was great.

    Owner Response
    Dear GAPJR,

    Thank you very much for constructive feedback which is highly appreciated.

    Please be ensured that you comment truly matters for us and that the responsable departments have been informed accordingly.

    We look forward to welcoming you back to our property.

    Thank you,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Manager at Grand Hotel des Bains Kempinski, responded to this review

  • A hotel that makes you feel like royalty

    by HanaD46 on 2019-12-12 010:59 pm

    We stayed here for four nights and everything was nothing short of amazing. Everyone was helpful and had good tips on things for us to do so as to enjoy the white, snowy beauty outside. If visiting San Moritz, Enoteca restaurant is a must. Food is excellent and Adriano, Mandy and their team will astound you with their service and expertise. We felt like Emperors, thank you. Also the Spa deserves a special mention Oana, the Spa manager, was super proactive in ensuring our spa visits were unforgettable and Alina who did our treatments is highly professional and an excellent masseuse. Thank you to all the spa team.

    Owner Response
    Dear HanaD46,

    Thank you very much for your outstanding rating and for your kind feedback which is highly appreciated.

    We are glad to read that you could enjoy your stay to the utmost of your satisfaction.

    We look forward to welcoming you back to our property.

    Best regards,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Manager at Grand Hotel des Bains Kempinski, responded to this review

  • Seriously, what can you complain about in here?

    by Speedy C on 2019-12-09 01:58 am

    Seriously, what can you complain about in here? Pure luxury, great lunch buffet, incredible breakfast. Incredible. High expectations, highest accommodation.

    Staff have been amazing, without any flattery. A special mention for the ski shop and rent.

    Owner Response
    Dear Speedy C,

    Thank you very much for your positive feedback that we love to read about.

    We are very glad to hear that you could enjoy an amazing time at our property.

    We are looking forward to welcoming you back soon to St. Moritz.

    Best personal regards,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Manager at Grand Hotel des Bains Kempinski, responded to this review

  • Did not meet my expectations

    by DACETC on 2019-09-24 07:19 am

    After staying last year at the Kempinski Adlon in Berlin, the best hotel I have ever stayed in, I had extremely high expectations for the Saint Moritz property. While it was an excellent hotel, it lacked warmth and it was definitely a notch down from the Berlin experience. The room was small but extremely well appointed. Slippers and bathrobes were provided. Dinner at the restaurant was good but breakfast was the most comprehensive I have seen in a while. Perhaps coming to Saint Moritz in September which is a very quiet season for them was part of it. While I wouldn't discourage anyone from going, I had hoped for and expected more

    Owner Response
    Dear DACETC,

    Thank you very much for having taken your precious time to share your comments and your constructive feedback with us.

    We feel sorry to hear that we wre not able to meet your initial expectations.

    We hope we will have a new chance to welcome you back to our property to be able to show you our facilities and our services from the best possible side.

    Best personal regards,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Manager at Grand Hotel des Bains Kempinski, responded to this review


Close

International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
International
Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.