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Kempinski Grand Hotel des Bains St. Moritz


    Kempinski Grand Hotel des Bains St. Moritz
 in St. Moritz
    Kempinski Grand Hotel des Bains St. Moritz
 in St. Moritz

Reviews

TripAdvisor Traveler Rating:
972 Reviews
Latest TripAdvisor Reviews

  • Wonderful stay

    by taniasI2638TS on 2019-08-20 06:32 am

    Excellent welcome and service, beautiful spa and amazing breakfast.
    A particular thank you to the ladies at the reception and spa.
    The best hot stones massage I ever had.
    I highly recommend this hotel for a Golf weekend and/or romantic getaway.
    Thank you again for this wonderful stay

  • A solid performer

    by Wilbur52 on 2019-08-18 08:44 am

    We have just departed this hotel after a 3 night stay. The staff was very helpful and the Engadine Card provided by the hotel was a great surprise and came in very handy as we explored St Moritz and the surrounding area. The hotel is out of the center of St Moritz which is both good and bad and although the hotel does provide transport from/to the train station, you will need to take a taxi or take a long walk to access other restaurants. If you are considering a visit in the summer you may want to check with the hotel as they appear to book some very large groups(200+) in the summer months. The only thing they could do better is have a minimum age and no dog policy for the Enoteca restaurant. Out of control toddlers and an escaped dog with children chasing it stressed the restaurant's very professional staff who pride themselves on providing excellent service. This is not an inexpensive dining experience so the extra drama is not welcome.

    Owner Response
    Dear Wilbur52,

    Thank you very much for your honest and constructive feedback which is highly appreciated.

    We feel sorry to hear about your inconveniences caused by which we kindly ask to apologize for.

    We hope we will have a new chance to welcome you back to our property to be able to show you our services and facilities from the best possible side.

    Best personal regards,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Manager at Grand Hotel des Bains Kempinski, responded to this review

  • Confusion Abounds

    by richloft on 2019-08-15 07:35 pm

    We stayed at the hotel as part of a Tauck tour of Switzerland. Upon check in we were assigned a room. Ninety minutes later, our luggage had not arrived in our third floor room. I called the front desk and was told that they would check and call back. Thirty minutes later, I had not heard from the front desk so I went down to talk with a person. Upon questioning the staff, I was told that the room that I was assigned was not the correct room and our luggage had actually been sent to a second floor room which was also not the correct room. When I returned to the third floor room to gather our belongings, I found the door open and another family in the room. We gathered our back packs and jackets and went back to the front desk. I was then told that my correct room was on the fifth floor. What an upsetting hassle! The room was prepaid as part of the tour and yet, today, a charge appeared on my credit card for our room. I truly hope that no one else has to go through the problems we have experienced with this hotel.

    Owner Response
    Dear richloft,

    We would like to thank you for having chosen our property as your preferable destination to spend your precious time and for the time taken to share your feedback with us.

    Your evaluation of our various services and facilities is very much appreciated, since it is only through valued guests, such as yourself, that we are able to make sure our standards correspond to our guests' needs and to learn where we fail to do better.

    Kindly accept our apologies for any inconveniences caused by.

    Please be ensured that your opinion truly matters to us and therefore the comments and remarks raised were well taken with great concern and discussed further within my management team in order to avoid such a re-occurrence.

    Despite the mentioned, we trust that you could enjoy the rest of your stay and we hope that we will have a new chance to welcome you back to our property to be able to show you our services and facilities from the best possible side, as our guests' comfort is indeed our utmost aim.

    With best personal regards,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Manager at Grand Hotel des Bains Kempinski, responded to this review

  • Amazing visit

    by Sharon_CCMM on 2019-08-07 08:07 am

    Stayed for two nights with young child. Service, particularly the concierge desk, is outstanding. They organised a bike tour very late in on the evening of check in, including a bike trailer for my daughter who can't ride. The tour guide was of high quality.

    Breakfast has an extensive menu with amazing food. Only thing that was missing was waffles (per my daughter) but she was happy with the pancakes instead.

    Pool and gym were spacious and modern. Didn't use kids room as daughter thought it smelt a little musty.

    Would definitely like to return, and if it wasn't for our intensive itinerary I would've extended our stay!

    Owner Response
    Dear Sharon_CCMM,

    Thank you very much for your positive feedback and for your outstanding rating.

    We are pleased to read that you could enjoy your stay to the utmost of your satisfaction.

    Your positive comments are very satisfying, because this is exactly what we are aiming at; offering a unique and memorable five star experience.

    We are looking forward to welcoming you back again soon.

    Best regards from St. Moritz,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Manager at Grand Hotel des Bains Kempinski, responded to this review

  • confirmed once again: great hotel and service

    by DedeFab47 on 2019-08-04 05:32 am

    once again back to Kempinski (this and the Palace are our favourite in St Moritz.there are two key points for understanding better why we always go back to the Kempinski in St Moritz. the quality of service including concierge (the italian gentleman is an icon there and he is always kind efficient and precise) and the breakfast which is one of the best ever tried in many hotels i have experienced across the globe. rooms are modern with a bias towards minimalist style (if we compare to the opulent ones at the Palace) but in general this is an outstanding hotel.

    Owner Response
    Dear DedeFab47,

    Thank you very much for your kind feedback and for your outstanding rating.

    We are pleased to read that you - as our loyal guest - could enjoy your recent stay with us to the utmost of your satisfaction.

    We are looking forward to welcoming you back again soon to our property in St. Moritz.

    Best personal regards,

    Konstantin Zeuke
    General Manager

    ReservationsSMV G, Manager at Grand Hotel des Bains Kempinski, responded to this review


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