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Kempinski Hotel Cathedral Square


    Kempinski Hotel Cathedral Square
 in Vilnius
    Kempinski Hotel Cathedral Square
 in Vilnius

Reviews

TripAdvisor Traveler Rating:
970 Reviews
Latest TripAdvisor Reviews

  • Great breakfast and location

    by 686trishaj on 2020-03-03 02:18 am

    Breakfast was delicious and customer service was great. It is my third time here and going again this month. The hotel is in Old Town Vilnius and close to everything. There are plenty of restaurants and boutiques around the area.

    Owner Response
    Dear Esteemed Guest,

    Thank you very much for staying at Grand Hotel Kempinski Vilnius and for taking the time to share your experience on TripAdvisor.
    It is our true pleasure and a real motivator to learn you had an enjoyable experience with us throughout the entire stay. We are happy to learn our spectacular location abd attentive staff we were able to exceed your expectations.
    We are looking forward to welcoming you back to our beautiful city Vilnius and its Grand Hotel Kempinski Vilnius soon.

    Yours Sincerely,
    Kai Schukowski
    General Manager

    GrandHotelVilnius, General Manager at Grand Hotel Kempinski Vilnius, responded to this review

  • Service beyond compare

    by Susan A on 2020-02-23 07:00 am

    The whole experience was absolutely perfect but the one area that, I feel, is outstanding and which sets Grand Hotel Kempinski, Vilnius, apart from other hotels is the service. From checking-in until leaving, the staff were uniformly professional and so helpful, as well speaking excellent English (thank you!). Particular mention has to go to the concierge for doing exactly what a concierge is supposed to do but which, so often, is not done these days. The Ladies in Red (what a great concept!) were the consummate professionals, welcoming, eager to listen and so helpful with their great advice in getting us what we wanted rather than pushing local favourites. They were superb and a real credit to the hotel.

    The other stand out area for us was the dining room. Breakfast was exceptional and we loved the idea of the lazy breakfast at the weekend (served until 1400 hrs), of which we managed to take advantage on one of the mornings. The choice and quality was first class and I still cannot forget those divine Lithuanian eggs! The waiting staff were the epitome of the Kempinski professionalism and were spot on. Two waiters in particular served us and, on the four mornings that we had breakfast, nothing was too much trouble for them. We also liked that they showed some interest in us and took time to speak to us each morning. Again, superb and such a credit to the hotel.

    I cannot fault our stay in any way and cannot identify any area where improvement is required. Each and every member of staff that we encountered ensured that we were taken care of and, importantly, they did so with a smile. Praise must also go to whoever is responsible for training. The staff were a young bunch but so enthusiastic and amazingly professional. To have achieved such a consistent standard is a great tribute to the hotel.

    Finally, thank you for such a wonderful first stay in your wonderful city.

    Owner Response
    Dear Esteemed Susan,

    On the behalf of the entire team here at the Grand Hotel Kempinski Vilnius, I would like to express my sincere appreciation on such inspiring review about our hotel on TripAdvisor.
    Reading your comment truly makes us proud, indeed thank you for letting us know that your entire stay with us was a greatly enjoyable one. We are happy to learn that with attentive service and delightful breakfast at the restaurant "Telegrafas" we were able to exceed your expectations. Undoubtedly, I will happily share your heartwarming review with the entire Kempinski Vilnius team as it is a great source of inspiration for us.
    Thank you for staying with us and we would be delighted to welcome you back any time to our beautiful city Vilnius and its Grand Hotel Kempinski Vilnius.

    Yours Sincerely,
    Kai Schukowski
    General Manager

    GrandHotelVilnius, General Manager at Grand Hotel Kempinski Vilnius, responded to this review

  • Authentically warm welcome to Vilnius

    by valise_rouge on 2020-02-21 07:41 pm

    Our three-night stay began with an efficient arranged transfer from the airport and warm reception. The excellent quality of service was upheld in every part of the hotel. Rooms were clean and materials/ finishing of high-quality, comfortable beds. Array of different pillows was available upon request.

    A stop at the wine-bar is highly recommendable, interesting selection of quality wines to try and knowledgeable staff. Located centrally in walking distance of all important sites, our stay at Kempinski Vilnius is to be repeated!

    Owner Response
    Dear Esteemed Valise,

    Wow! What a flawless review about your stay at the Grand Hotel Kempinski Vilnius. We highly appreciate you taking the time to review your stay on TripAdvisor. It is our great pleasure to receive such a sincere and positive feedback about your recent stay with us. We do believe that hospitality is very personal and is the many little things, that are mentioned in your review that add up to a unique luxurious Kempinski Guests' experience. I will proudly share your review with the entire team, as comments like yours truly motivate to continue delivering the true art of luxurious hospitality. On the behalf of the entire team, we are looking forward to welcoming you back to our Grand Hotel Kempinski Vilnius soon.

    Yours Sincerely,
    Kai Schukowski
    General Manager

    GrandHotelVilnius, General Manager at Grand Hotel Kempinski Vilnius, responded to this review

  • Excellent location and fabulous service

    by CelWa61 on 2020-02-20 01:43 am

    This hotel is just across the road from the main cathedral square, literally sandwiched between the old town and the shopping streets. All walking distance away. Hotel in itself is immaculately kept, check in and out was smooth and breakfast service was very pleasant.

    Owner Response
    Dear Esteemed Guest,

    On the behalf of the entire team at the Grand Hotel Kempinski Vilnius we would like to sincerely thank you for leaving such a faultless review on TripAdvisor. We are extremely grateful to learn that your stay with us has met your high expectations and you had very much enjoyed your stay.
    Your sincere comment was very well received by our team.
    Once you are back in Vilnius, Kempinski Vilnius team will be delight to welcome you back.

    Yours Sincerely,
    Kai Schukowski
    General Manager

    GrandHotelKempi... V, General Manager at Grand Hotel Kempinski Vilnius, responded to this review

  • The highlight of a great trip to Vilnius

    by Nieinar on 2020-02-10 10:18 am

    This hotel certainly lives up to the reputation of the Kempinsky brand. The location, facilities, food and services are all top notch. This, in addition to a very friendly and attentive staff makes this a perfect hotel for a long weekend for two. Highly recommended.

    Owner Response
    Dear Esteemed Nieinar,

    Wow! What a flawless review about your stay at the Grand Hotel Kempinski Vilnius. We highly appreciate you taking the time to review your stay on TripAdvisor. It is our great pleasure to receive such a sincere and positive feedback about your recent stay with us. We do believe that hospitality is very personal and is the many little things, that are mentioned in your review that add up to a unique luxurious Kempinski Guests' experience. I will proudly share your review with the entire team, as comments like yours truly motivate to continue delivering the true art of luxurious hospitality. On the behalf of the entire team, we are looking forward to welcoming you back to our Grand Hotel Kempinski Vilnius soon.

    Yours Sincerely,
    Kai Schukowski
    General Manager

    GrandHotelKempi... V, General Manager at Grand Hotel Kempinski Vilnius, responded to this review


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