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Kempinski Hotel Cathedral Square


    Kempinski Hotel Cathedral Square
 in Vilnius
    Kempinski Hotel Cathedral Square
 in Vilnius

Reviews

TripAdvisor Traveler Rating:
953 Reviews
Latest TripAdvisor Reviews

  • One of the best hotels I had a chance to stay in

    by Filip K on 2019-11-26 04:57 am

    This is really top quality hotel worldwide. At least from my perspective of frequent traveler around the world. I had a chance to stay here for 2 nights, extremely nice sensitive renovation of the place kept the spirit and ensured that you feel like home immediately. Breakfasts were extraordinary.

  • Very good team!

    by TravelerNY0709 on 2019-11-11 05:35 am

    This review is for the emailsexchanges I had with 2 employees
    I would like to congratulate the team on being so responsive to all my emails.
    I exchange mostly with Aleksandra and Tadas and they were really professionals and quick in answering my requests!

    Owner Response
    Dear Esteemed Guest,

    Thank you very much for staying at Grand Hotel Kempinski Vilnius and for taking the time to share your experience on TripAdvisor.
    It is our true pleasure and a real motivator to learn you had an enjoyable experience with us throughout the entire stay.
    Your sincere comment was very well received by the Front Office team.
    We are looking forward to welcoming you back to our beautiful city Vilnius and its Grand Hotel Kempinski Vilnius soon.

    Yours Sincerely,
    Kai Schukowski
    General Manager

    GrandHotelKempi... V, General Manager at Grand Hotel Kempinski Vilnius, responded to this review

  • Awesome experience!!!

    by Anthony19900211 on 2019-11-08 05:48 am

    We booked this lovely hotel via PRIVATEUPGRADES and let me tell you I and my wife had such an amazing time staying that we will definitely visit that place again next year. We also would like to mention how supportive our booking service was. One of the best luxury hotels we have been in.

    Owner Response
    Dear Esteemed Anthony,

    What a flawless review about your stay at the Grand Hotel Kempinski Vilnius. We highly appreciate you taking the time to review your stay on TripAdvisor.
    It is our great pleasure to receive such a sincere and positive feedback about your recent stay with us. We do believe that hospitality is very personal and is the many little things, that are mentioned in your review that add up to a unique luxurious Kempinski Guests' experience. I will proudly share your review with the entire team, as comments like yours truly motivate to continue delivering the true art of luxurious hospitality. On the behalf of the entire team, we are looking forward to welcoming you back to our Grand Hotel Kempinski Vilnius soon.

    Yours Sincerely,
    Kai Schukowski
    General Manager

    GrandHotelKempi... V, General Manager at Grand Hotel Kempinski Vilnius, responded to this review

  • The lobby is infused with perfume, the radiators are not turned on until a specific date

    by celebrationtiger on 2019-11-06 05:11 am

    The best part of the hotel experience was the breakfast which included caviar on the buffet.
    The worst part was the perfumed lobby and registration area which caused me a sinus headache and watery eyes after each time I was in it for more than a few minutes. There are many people allergic to perfume and if you are one of them do not go here!!!!I

    I discovered at 9:30 pm when the room seemed very cold that the heat was not working. It was 3 degrees C outside. The thermostat was not working. I called and a young man came to see the problem. He came back with an electric radiator to plug in the wall and said the heat would not be turned on until later in the month.

    We booked a suite that had a stairway with the bedroom on the second floor. That was fine but the bathrooms were not. The bathroom downstairs had a tub but no shower. It also had no shelf to put anything on since the sink itself took up all possible space. There is room for a shelf on the opposite wall and they ought to put one there.

    The upstairs bathroom did have a shower, but it was so small you could barely turn around in it.

    There are no dedicated USB outlets for charging electronics.

    The front desk was very helpful and the location excellent.

    Owner Response
    Dear Esteemed Guest,

    Thank you very much for choosing the Grand Hotel Kempinski Vilnius for your stay and for taking the time to share your experience with other travelers.
    We do appreciate your sincere and detailed feedback on each facility you had the chance to experience. Indeed it's our great pleasure to learn you have greatly enjoyed our hotel's central location as well as varied breakfast at the restaurant ''Telegrafas''. However, we are sorry we were not able to meet your expectations with the bathroom & perfumed lobby.
    We certainly hope of having you on future occasions to welcome you back and provide you with the true Kempinski experience.

    Yours Sincerely,
    Kai Schukowski
    General Manager

    GrandHotelKempi... V, General Manager at Grand Hotel Kempinski Vilnius, responded to this review

  • Best hotel Iâve been to in a long time

    by LittlestHobo123 on 2019-10-24 10:12 am

    Really charming staff, who were especially fabulous with the children. They suggested lots of activities for them - so much so that we spent quite a lot more time in the hotel than I thought we would. A very happy stay. Great breakfast, stylish suite, reasonable price.

    Owner Response
    Dear Esteemed Guest,

    On the behalf of the entire team here at the Grand Hotel Kempinski Vilnius, I would like to express my sincere appreciation on such inspiring review about our hotel on TripAdvisor.
    Reading your comment truly makes us proud, indeed thank you for letting us know that your stay with us was a greatly enjoyable one. We are happy to learn that our delicious breakfast at the restaurant "Telegrafas", stylish design and the reasonable prices were able to exceed your expectations. Undoubtedly, I will happily share your heartwarming review with the entire Kempinski Vilnius team as it is a great source of inspiration for us.
    Thank you for staying with us and we would be delighted to welcome you back with your family any time to our beautiful city Vilnius and its Grand Hotel Kempinski Vilnius.

    Yours Sincerely,
    Kai Schukowski
    General Manager

    GrandHotelKempi... V, General Manager at Grand Hotel Kempinski Vilnius, responded to this review


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International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
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