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Kempinski Hotel Cathedral Square


    Kempinski Hotel Cathedral Square
 in Vilnius
    Kempinski Hotel Cathedral Square
 in Vilnius

Reviews

TripAdvisor Traveler Rating:
925 Reviews
Latest TripAdvisor Reviews

  • Too hot to enjoy...

    by 604dorish on 2019-06-15 10:17 am

    What a great location, what an attentive staff, and such delicious food! However, if you cannot sleep at night because your room is too hot, it's hard to value everything else.

    The hotel evidently has a problem with its A/C system. When the temperature is warm outside, they seem to be unable to adjust the temperature in their rooms. They claim they reduce the minimum temperature but my room and those of other fellow travelers were like saunas at night. I got rid of the quilt they use and asked for just a cotton sheet to cover myself. Even with this lighter cover I sweated and tossed and turned all night.

    I was part of a tour, and several fellow travelers also complained about the uncomfortably hot temperatures in their rooms. Neither the manager nor the staff could offer a real solution although they tried. They took me to other rooms to see if I wanted to change. The temp was as warm as in my room. They offered a fan, and that would have been blowing more hot air (as reported by other travelers who accepted the fan). Bottom line is the hotel seems to be ready to become a 3-star hotel rather than anticipate what their customers need when the temperature in Vilnius is warm. Why should one pay 5-star hotel rates to sleep in a sauna?

    Owner Response
    Dear Esteemed Guest,

    Thank you very much for staying at the Grand Hotel Kempinski Vilnius and for taking the time to share your experience on TripAdvisor.
    We are extremely grateful to read your positive and sincere comment on our attentive service team, a great location and a delicious, varied breakfast.
    However, we would like to kindly apologize for the inconvenience during the hot season and that in room temperature did not meet your expectations. Your opinion is a real asset to us and help us to reveal the shortages and resolve them accordingly.
    Should you decide to return to Vilnius, the Grand Hotel Kempinski Vilnius will be delighted to have you on board.

    Yours Sincerely,
    Kai Schukowski
    General Manager

    GrandHotelKempi... V, General Manager at Grand Hotel Kempinski Vilnius, responded to this review

  • Mixed Review

    by socal7654 on 2019-06-11 12:50 am

    I have very mixed feeling regarding my recent stay at the Kempinski. The location of the hotel is supurb across from the main catherdral square, the service was wonderful, and the food, particularly the breakfast offering, was outstanding but there was a major problem.
    I prefer not to write negative comments regarding a hotel without discussing the issue with local management, which I did without much satisfaction, before documenting a review in order to help fellow traveling consumers. In this case the Kempinski, in my estimation, forgets the fundamental reason for staying at a fine hotel which is to enjoy a good nights sleep.
    Upon arrival we noted that the hotel mattresses were extremely soft. They removed the top conforter and placed a sheet of plywood between the box spring and mattress. No luck. Both my wife and I woke with terrible back pain. I spoke to management regarding the issue. They showed us a few different rooms but they all had old soft mattresses. I ended up sleeping in a roll-away bed for 3 nights to enjoy only a slightly firmer mattress. My wife continued to sleep on the super soft bad mattresses. I endured but my wife's back pain worsened. In fact after our next stop in Lativa we had to end our trip which was to include Estonia and return to the US. How dissappointing and expensive to be sure. This problem at the beginning of our trip really ruined our vacation. The takeaway from this review is if you have a back issue caused by sleeping on a sub-par mattress you might want to rethink your choice of staying at the Kempinski.

    Owner Response
    Dear Esteemed Guest,

    Thank you very much for choosing the Grand Hotel Kempinski Vilnius for your stay and for taking the time to share your experience with other travellers.
    We do appreciate your sincere and detailed feedback on each facility you had the chance to experience. Indeed it's our great pleasure to learn you have greatly enjoyed our hotel's location, attentive and helpful service and delightful breakfast at the restaurant "Telegrafas".
    We are sorry to hear that our mattresses did not meet your expectations. Your opinion is a real asset to us and help us to reveal the shortages and resolve them accordingly.
    We certainly hope of having you on future occasions to welcome you back and provide you with the true Kempinski experience.

    Sincerely Yours,
    Kai Schukowski
    General Manager

    GrandHotelKempi... V, General Manager at Grand Hotel Kempinski Vilnius, responded to this review

  • Really nice hotel Great location

    by mary_cue on 2019-06-10 11:16 am

    It is within walking distance of a lot of sites and right across the street from the cathedral. Great place to stay. Was booked into this place by tour group but would definitely recommend to anyone traveling to Vilnius.

    Owner Response
    Dear Esteemed Mary,

    Thank you very much for staying at the Grand Hotel Kempinski Vilnius and for taking the time to share your experience on TripAdvisor.
    It is our true pleasure and a real motivator to learn you had an enjoyable experience with us throughout the entire stay. We are happy to learn our spectacular location was able to exceed your expectations.
    We are looking forward to welcoming you back to our beautiful city Vilnius and its Grand Hotel Kempinski Vilnius soon.

    Yours Sincerely,
    Kai Schukowski
    General Manager

    GrandHotelKempi... V, General Manager at Grand Hotel Kempinski Vilnius, responded to this review

  • The Best Hotel in Lithuania

    by robertgoingjr on 2019-06-09 11:32 am

    We had a great experience again with the Kempinski hotels. This hotel was equal to the exceptional Adlon Kempinski in Berlin. The warm staff went above and beyond to ensure a memorable stay in Vilnius. The Lady in Red, Aleksandra, helped plan our travels throughout the city and rest of Lithuania. The breakfasts were superb. The hotel was exquisitely appointed, like other Kempinski hotels, and the rooms were luxurious and spacious. This rates with the finest hotels in Europe. We look forward to our return.

    Owner Response
    Dear Esteemed Robert,

    On the behalf of the entire team here at the Grand Hotel Kempinski Vilnius, I would like to express my sincere appreciation on such inspiring review about our hotel on TripAdvisor.
    Reading your comment truly makes us proud, indeed thank you for letting us know that your stay was enjoyable one. We are happy to learn that our delightful breakfast at the restaurant "Telegrafas", spacious and luxurious rooms, our Lady in Red - Alexandra and the rest of the staff were able to exceed your expectations. Undoubtedly, I will happily share your heartwarming review with the entire Kempinski Vilnius team as it is a great source of inspiration for us.
    Thank you for staying with us and we would be delighted to welcome you back any time to our beautiful city Vilnius and its Grand Hotel Kempinski Vilnius.

    Yours Sincerely,
    Kai Schukowski
    General Manager

    GrandHotelKempi... V, General Manager at Grand Hotel Kempinski Vilnius, responded to this review

  • Terrific 5-star hotel

    by adlr99 on 2019-05-28 06:01 am

    The Kempemski is located just at the edge of the Old Town in a perfect place to walk to everything. The minute you walk into the expansive lobby, where someone can sometimes be found playing the grand piano, you know this is a top-of-the-line hotel. The staff is friendly and welcoming and especially efficient. Our luggage was delivered to the room before we even finished the registration process.

    The breakfast buffet has all the expected items and the staff will prepare eggs for you. There is a small bar, but several times we sat in the lobby and a waiter came and took our drink orders, and brought us snacks, as well.

    The rooms are large and fully equiped, with separate tub and shower, which I especially like because European tubs have such high sides.

    Owner Response
    Dear Esteemed Guest,

    Wow! What a flawless review about your stay at the Grand Hotel Kempinski Vilnius. We highly appreciate you taking the time to review your stay on TripAdvisor. It is our great pleasure to receive such a sincere and positive feedback about your recent stay with us. We do believe that hospitality is very personal and is the many little things, that are mentioned in your review that add up to a unique luxurious Kempinski Guests' experience. I will proudly share your review with the entire team, as comments like yours truly motivate to continue delivering the true art of luxurious hospitality. On the behalf of the entire team, we are looking forward to welcoming you back to our Grand Hotel Kempinski Vilnius soon.

    Yours Sincerely,
    Kai Schukowski
    General Manager

    GrandHotelKempi... V, General Manager at Grand Hotel Kempinski Vilnius, responded to this review


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