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Kempinski Palace Portorož


    Kempinski Palace Portorož
 in Portoroz
    Kempinski Palace Portorož
 in Portoroz

Reviews

TripAdvisor Traveler Rating:
1420 Reviews
Latest TripAdvisor Reviews

  • Excellent service, concierge team made it feel like home.

    by caitieulti on 2019-09-20 05:12 am

    It was my husband and I's first time in Slovenia and Piran was our last stop. We were lucky enough to spend our fourth wedding anniversary at the Kempinski Palace. The staff treated us like royalty, their recommendations were thoughtful and set us up for an amazing time. We went to Starra Gostilina, a restaurant in Piran that rivaled Michelin stat establishments we had been to in Paris and Portugal. The staff recommended a local winery and stud farm. We had an amazing time and can only hope to go back soon.

  • Sheer luxury

    by X8085XIalanf on 2019-09-18 11:18 am

    What a wonderful hotel. It looks good, has helpful staff, really comfortable rooms, and is on the main beach road. The facilities are first class including the swimming pool and spa. Ask for a sea view. Highly recommended.

    Owner Response
    Dear X8085XIalanf,

    thank you for recommending our hotel as a place to visit!

    I am glad to see that you enjoyed your stay, our facilities and our services.

    Looking forward to hosting you again!

    Best regards,
    Kai Behrens
    General Manager

    KIPOW, General Manager at Kempinski Palace Portoroz, responded to this review

  • Good service, but there is a need for improvement of resources by the management.

    by Davor P on 2019-09-16 01:27 pm

    There are very nice places in the vicinity like Hi?a Torkla restaurant that is just perfect and really recommended to visit. Have a taxi from the hotel and have the best culinary experience. Indulge yourself.

    Owner Response
    Dear Davor P,

    thank you for taking the time and reviewing your stay.

    I am happy to see that you have enjoyed your stay with us and the service. The resources are always in a constant review and under improvement, so hopefully we will be able to showcase our improvements soon.

    Looking forward to welcoming you to our hotel again in the future.

    With best regards,

    Kai Behrens
    General Manager

    KIPOW, General Manager at Kempinski Palace Portoroz, responded to this review

  • Everything you could ask for!

    by olivernewland87 on 2019-09-15 04:22 am

    This was the final stop on our European car rally.

    The hotel was easy to find with great parking at the front of the hotel and secure underground parking below.

    Perfectly located too walk across the road into the Marina and Piran Bay where there are plenty of bars and restaurants.

    We stayed in the Palace Suite, this was in the older side of the hotel. The hotel has a new side built where our friends room was however we preferred the older more traditional style although both sides are equally fantastic.
    Our suite was massive! Large entertaining space, separate bedroom, both rooms had balconies with views over Piran Bay. The suite was really nicely furnished and a great quality bed for a dream filled sleep.

    Staff were great, super helpful and they dealt with any requests, especially the concierge they were awesome.

    The Spa area was amazing, great treatment selection and indoor/outdoor pool was nice. After driving for days on end we all needed massages and they didn't disappoint!

    We had lunch both days in the restaurant located in the new side, great terrace area over looking to the pool and food was really good.

    All in all its the only place to stay if visiting Portoroz for a long weekend.

    Owner Response
    Dear olivernewland87,

    what nice & thoughtful feedback!

    It gives me great pleasure to read these kind words in regards to your stay at our hotel and am happy to read that you labelled it as "the only place to stay if visiting Portoro?".

    Yes, Palace suite, situated in the middle of the Palace wing of the hotel, truly has that exceptional royal feeling to it.

    Hope to welcome you to our hotel again soon in the future.

    With best regards,
    Kai Behrens
    General Manager

    KIPOW, General Manager at Kempinski Palace Portoroz, responded to this review

  • Very friendly staff

    by ivaj1910 on 2019-09-14 04:44 am

    Our short but overall stay was very nice and comfortable. The best part of it was the staff. From the front desk team to the waiters, everyone was so polite and friendly.
    Our room was big, spacious and clean. I did not had any complaints, although I would prefer to have some shower gel in the bathroom. When we came after a long drive, we were really looking forward to have a shower in the hotel and there was no shower gel. We forgot ours in the car, which was parked in the hotel garage and could be accessed only by the staff.
    Breakfast buffet was great with wide food offer.
    Rose Spa was also really nice, we enjoyed our time in the sauna and indoor/outdoor pool.
    I saw that a lot of people wrote about the pigeons at the terrace. The pigeons were there in the morning during breakfast but they didn't bother me at all.

    Overall it was a good stay. And truth to be told, rooms are not something special for a 5 star hotel.

    Owner Response
    Dear ivaj1910,

    thank you for reviewing your stay with our hotel.

    We are honoured to read that you enjoyed your stay with us, particularly the friendliness of our employees, who work very hard in order to make your stay as memorable as possible. An entire set of cosmetics is part of every bathroom equipment in each room (shower gel included) and I will check what has happened in your case that they were not present - my apologies for that.

    Thank you again for the provided feedback and I do hope to welcome you to our hotel again soon.

    With best regards,
    Kai Behrens
    General Manager

    KIPOW, General Manager at Kempinski Palace Portoroz, responded to this review


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