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Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel


    Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel
 in Biarritz
    Le Régina Biarritz Hôtel & Spa - MGallery by Sofitel
 in Biarritz

Reviews

TripAdvisor Traveler Rating:
1076 Reviews
Latest TripAdvisor Reviews

  • Splendid

    by Puraverdad on 2019-12-24 06:28 am

    Welcoming property with huge lobby in the middle of overseeing rooms. Rooms ample enough with great amenities in the bathroom. Easily accessible and good parking facilites. Attendees and staff in general are very well trained and maintain a great attitude for support and making one's stay memorable.
    Quick note about how carful they are. I travelled with my wife and our 7 year old boy. Upon arrival a small bed for him for very well made, next to the king size, and as token, he was greeted with chocolates on the pillow, a small towel and Little Prince liveried shampoo and bath gel. It kind of shows that management is into the details.
    Breakfast was great, at a cost of course, but very well provided in terms of presentation and availability.
    Overall, we would definitely go back if we ever go back to Biarritz or its surroundings.

    Owner Response
    Dear Puraverdad,

    Many thanks for your very kind feedback. Our entire team is delighted you had a pleasant time in our hotel and liked the service.
    We look forward to welcoming you back on your next visit to Biarritz,

    With best regards,

    S-DIGEON D, Directeur général at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

  • A truly 5* Hotel

    by Licey7 on 2019-12-08 06:59 pm

    At the Le Regine Hotel was excellent choice for staying 2 nights at Biarritz, great service, free Valet Parking 24 hours. Excellent breakfast. The rooms very modern and with a very clean Hotel. A lot of open spaces in all areas. The service cannot be better!

    Owner Response
    Cher Licey7,

    We are delighted to read that you were happy with your choice for our hotel for your stay in Biaritz! Thank you for sharing your positive feedback on TripAdvisor.
    Our entire team looks forward to welcoming you back soon,

    Best regards,

    S-DIGEON D, Directeur général at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

  • Hotel Regina Biarritz management totally uncaring!!

    by phil b on 2019-11-25 08:26 am

    We recently made a reservation through Prestigia.com to stay at the Hotel Regina Biarritz. for a very special occasion. Unfortunately 3 days before we were due to travel I injured my back quite badly. My doctor stated I could not travel at that time. I requested with the hotel that our booking be postponed for a couple of months until I recover. Although I made a non flexible rate reservation the booking company Prestigia said they would assist me under the circumstances. The Hotel management has repeatedly refused to move our booking. Or to assist in anyway. I am not asking for a refund and have offered to pay an additional amount. The hotel has already taken ?740 of my money. Can someone please please help!!!

    Owner Response
    Dear phil b,

    Thank you for your message on TripAdvisor.
    For your reservations, even by online travel agencies, we always offer a flexible rate and a prepaid rate that cannot be modified, cancelled or refunded in any case.
    Please be assured that we sincerely regret that your back injury prevents you from having this trip, our advice would be to double check with your bank and credit card travel insurance that may cover this kind of situations.

    Best regards,

    S-DIGEON D, Directeur général at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

  • Very pleasant short break in Biarritz

    by BerkshireJpb on 2019-11-04 02:25 am

    We stayed at Le Regina Biarritz for three nights and were very pleased with our choice!
    The hotel is extremely comfortable, and all the staff were exceptionally helpful and friendly.
    We were especially impressed with Eric the Concierge and Jean Baptist's the Sommelier who both gave exceptionally good service.
    Our room had very good views of the sea and the lighthouse.
    The restaurant was very good for dinner, and the EUR39 menu was a very good deal - we liked it so much that we had dinner in 5he restaurant on all three nights we were there.
    The breakfast was in the same location as dinner and was good, but at the busiest times the demand for the hot buffet caused a shortage of cooked food on offer.
    The gym was ok, but for a five star hotel could have been a bit larger and offered more equipment. All the time I was there it was busy.
    Biarritz is a lovely destination and we were blessed with very nice and unseasonably warm weather ( we fortunately left the day that Storm Am?lie arrived!)
    Nearby St Jean Du Lux was also worth a visit.
    Overall a very nice and enjoyable stay at Le Regina.

    Berkshire Jpb

  • Great location , very comfortable hotel

    by jacquelinedD8074QD on 2019-09-27 07:11 am

    Right near the beach, a short walk into town. Very serene and a beautiful building. Great spa with Turkish bath and heated outside pool. Very comfortable bed and lovely bathroom. Breakfast was varied and fresh. Only critique would be the restaurant interior was a little dated and lacked character which is the opposite of the rest of the hotel.

    Owner Response
    Dear Jacqueline D,

    We thank you for your feedback. We are very glad you enjoyed our location and the ambiance of the hotel, as well as our spa, the room, and the breakfast. Your opinion is very important, also your remarks about the restaurant setting has been noted.
    We hope to have the pleasure of seing you again on your next trip to Biarritz,

    Kind regards,

    S-DIGEON D, Directeur général at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review


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