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Palazzo Caracciolo Napoli - MGallery by Sofitel

    Palazzo Caracciolo Napoli - MGallery by Sofitel
 in Naples


TripAdvisor Traveler Rating:
3234 Reviews
Latest TripAdvisor Reviews

  • Excellent hotel.

    by 635joant on 2020-02-06 02:59 am

    We spent 7 nights in this hotel it is a lovely building in a good location for touring on foot, train, metro and bus.Our rooms were connected by separate doors leading onto the balcony with fantastic views of Vesuvius and surrounding area.
    The staff are all very friendly and welcoming it is of a high standard and kept clean.
    The beds are comfortable and the room very quiet at night when the doors were shut.
    When the paving work is completed it will be even better, looks almost finished.
    We would recommend this hotel to anyone.

    Owner Response
    Dear 635joant,
    Thank you for taking the time to leave your evaluation concerning your last stay.

    Your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them.

    It's so helpful for us to know how our guests, perceive our services.

    Waiting to surprise you again and again, all our best regards.

    Massimiliano Maggioni
    Assistant to GM

    palazzocaracciolo, Owner at Palazzo Caracciolo Napoli by MGallery Hotel Collection, responded to this review

  • Comfortable hotel in a classic building

    by MichelleN0023 on 2020-01-31 12:10 am

    My husband and I spent four nights, arriving on New Year's Day. The building is very interesting with an interior courtyard. The first room we had was a bit small though bathroom was spacious. We opted for a different room that had a larger sleeping area but smaller bathroom. Neither room seemed to have a King size bed as indicated in our room description, but we let that go after changing rooms already.

    The room itself was fine. The sofa was a bit worn but was otherwise fine. The bed was relatively comfortable but was noisy when you shifted. The pillows were surprisingly firm and comfortable.

    We used the fitness room every morning and it was pretty decent if small. Everything was functional which was a plus because that doesn't always happen especially in Europe.

    We had our complimentary Accor welcome drink in the bar which had a nice atmosphere though they were out of aperol (really?), so we couldn't have aperol spritz. But the bartender was friendly.

    The location was good to both the train stations and sites within Naples proper. The neighborhood is a bit gritty, but so is the rest of Naples. There is a Carrefour express within a five minute walk which is very convenient.

    The staff was all very friendly and helpful especially in arranging airport transportation. Even though the hotel could use some refurbishing, I would highly recommend this hotel for anyone visiting Naples.

  • Excellent hotel

    by gmjgiobrien on 2020-01-28 03:02 am

    Staff are friendly and helpful. They responded quickly to any request. Rooms are clean and well kept. We found the hotel peaceful and quiet. The location is fine, close to the historical centre. We enjoyed our stay and would stay again.

  • Better for business than pleasure

    by MissAnneJ on 2020-01-25 11:27 am

    We went as part of a Jet2 package, which said it had a swimming pool. However it only has a tiny area that you need to pay extra to use, this is just plain misleading and I have asked Jet2 to update their listing. Historic building with a tasteful modern renovation, lots of details to admire inside and out. The room was lovely, clean, aircon worked well and we loved the complimentary local almond delicacies! Reception staff are very helpful, and the hop on hop off bus stops very near by. It's worth paying the extra for breakfasts, great selection! This is really a business hotel, there aren't many communal areas where you can sit and relax. The courtyard/restaurant were often cordoned off for events and unavailable to residents. There's an amazing pizza place around the corner and a short walk up the hill (see my other reviews) but the area generally felt dangerous and I wouldn't have been out alone at night if I'd been travelling solo. Short walk from the train station, don't pay more than 5 euros, taxi drivers will try very hard to rip you off!

  • Lovely Hotel with great service

    by ucanca on 2020-01-21 10:05 am

    We spent six days in Napoli in this beautiful hotel, delicious breakfast was included. We found the service to be fantastic. All the staff was friendly and Gennaro, Massimiliano and Giusy in the reception went above and beyond to help us. The hotel has a very good restaurant and bar, the quality was excellent. We recommend it without reservations.


International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
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