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The Bentley London


    The Bentley London
 in London
    The Bentley London
 in London

Reviews

TripAdvisor Traveler Rating:
1001 Reviews
Latest TripAdvisor Reviews

  • Very tasty afternoon tea

    by Lindaab2015 on 2020-01-08 05:44 am

    With friends for afternoon tea. The cakes, sandwiches and scones were all very tasty and fresh, and the helpings were generous. The tea was very good, and my friends liked the coffee, too. The atmosphere was very relaxed and the staff were very helpful (a bit slow sometimes, though). Good value, and an enjoyable afternoon.

    Owner Response

    Dear Lindaab2015,

    It is very rewarding to the Peridot restaurant to receive such a lovely review and for highlighting our wonderful staff! We are absolutely delighted, because our team are really passionate about delivering great service so thank you once again for your feedback and compliments. I noted the comment referring to slow service.

    Thank you for highly recommending us, this is greatly appreciated and we look forward to giving you a warm welcome back again.

    With kind regards,
    Eva Leigh
    Hotel Manager

    Eva L, Hotel Manager at The Bentley London, responded to this review

  • A very nice Boutique Hotel

    by mubican on 2020-01-07 011:24 pm

    Location is super, room was very big with high ceiling and bed extremely comfortable. I loved the decoration, looks old fashion but there was a character which I loved most . Bathrooms may be a little dated need to have a renovation but still I loved the hotel. Th stuff were kind but I can only suggest that the front office stuff shouldn't be so relax. I do hope to go back soon.

    Owner Response

    Dear mubican,

    Thank you ever so much for taking the time to write a lovely review for the Bentley London. I am so pleased you enjoyed all the touches to your hotel experience and that it was worth visit! We would love to welcome you back to the Bentley London.

    I am so sorry to hear about the reception team, it doesn't sound right at all but am not really able to comment without knowing the details. If you would be kind enough to make contact then I would love the opportunity to address and try and establish what went wrong. Please, do contact me on directly. Hope to hear from you soon.

    Kind regards,
    Eva Leigh
    Hotel Manager

    Eva L, Hotel Manager at The Bentley London, responded to this review

  • Ok Afternoon Tea

    by Gabrielle M on 2019-12-28 010:25 pm

    I booked this on a voucher as a gift and called up in advance to confirm if I need to bring my voucher as I didn't want to settle the bill in front of my guest. I was told that as I booked it through a reservation system on Groupon I didn't need to present anything. Perfect I thought, no awkwardness when sorting out the bill. We arrived at the Hotel and every member of staff we were confronted with were polite, welcoming and helpful. The room we were siting in was nice and there were a few guests taking afternoon tea so the atmosphere was ok, however some background music would have been nice. If they were playing it, we couldn't hear it. I was slightly disappointed with the food when it arrived, the sandwich selection of cucumber and cream cheese, egg mayonnaise, coronation chicken (with no obvious signs of chicken inside) and disappointingly tuna mayonnaise was not what you expect from a five star afternoon tea. All of the images I had seen of this afternoon tea shows a crouton with smoked salmon on included but we didn't receive this. The cake selection was average, red velvet cupcake (bought in), the almond little sponge cake was yummy and the Panna Cotta although not set was very tasty! The mini scones (one plain and one fruit) came out warm which was a nice touch and a very smiley young lady came and explained what we had been served. I did have to ask for more hot water as no one came to ask if we would like more tea, but the manager did come over during our time there to see if everything was ok, which made us feel looked after. When we were ready to leave I wanted to inform them we were going as didn't just want to walk out but no one was around. I walked over to the service door and popped my head round to say thank you and we were off, I was told In front of my guest that as I had paid for my afternoon tea on a Groupon Voucher I needed to pay a service charge as it's not included. This I was fine with as all the staff were lovely I just didn't want this explained in front of my guest and wanted to avoid this awkward moment. We had to wait for the manage to come and take my payment at the door. Overall it was a nice experience mainly because of the staff but not worth the money, especially if you pay full price for the sandwich selection we were served.

    Owner Response

    Dear Gabrielle M,

    Thank you for your review. Its nice to read you enjoyed most of your visit in our Peridot Restaurant.

    I will share your feedback with our Head Chef and his team as he too will be interested to read about your experience. Thank you for nice comments about my Team who looked after you. I will address the payment comment with F&B Manager directly to avoid "awkward moments" in the future.

    With kind regards,
    Eva Leigh
    Hotel Manager

    Eva L, Hotel Manager at The Bentley London, responded to this review

  • Afternoon tea

    by Kenge1 on 2019-12-24 07:38 am

    Relaxing afternoon tea with champagne. Very quiet in the room. Selection of teas, a range or sandwiches-four fingers each, also reasonable cakes, carrot cake was delicious and a couple of scones - weren't offered more as at other London locations I have visited. So no problems with the food itself but I would agree with those who have given poor ratings for cleanliness. The floor did appear dirty and the skirting boards needed painting. Whilst the furniture was worn I felt that it did add to the character

    Owner Response

    Dear Kenge1,

    Thank you for taking the time to share review of your most recent visit with us at The Peridot restaurant at Bentley Hotel.

    I was delighted to read that you were satisfied and enjoyed the food selection. The skirting board is made of marble and we are not able to change the look of the grey colour to look clean but I can assure it's clean.


    Kind regards,

    Eva Leigh
    Hotel Manager

    Eva L, Hotel Manager at The Bentley London, responded to this review

  • Private Afternoon tea for 36 people 1880 Room.

    by 702tanyaa on 2019-12-07 011:01 pm

    My friends and I organized a surprise afternoon tea for someone very dear us. From the day we viewed the venue to the event. Kairm Amor did everything he could to make sure the day was successful.

    The birthday lady had a wonderful afternoon,the guest were impressed by the venue and service. The carrot cake was everyone's favourite. The ladies loved your toilets.

    It would have been nice if the scones were served with the cream and jam separately so each guest could have the amount of their liking. Other then that Kairm made sure everyone was accommodated.

    Thank you Kairm for coming in on your day off, your dedication, patience and servitude was very much appreciated. (Kairm's boss, please give this man a raise)

    Owner Response

    Dear 702tanyaa,

    How wonderful you took the time to share your excellent review with us. We are delighted to read you enjoyed your Afternoon Tea at The Bentley London and the luxury ambience of 1880. Thank you for your kindest compliment on our team mainly Karim and their excellent service, and especially for recommending us. This is greatly appreciated and we all look forward to giving you a warm welcome back again.

    Kind regards,
    Eva Leigh
    Hotel Manager

    Eva L, Hotel Manager at The Bentley London, responded to this review


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