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The Bentley London


    The Bentley London
 in London
    The Bentley London
 in London

Reviews

TripAdvisor Traveler Rating:
979 Reviews
Latest TripAdvisor Reviews

  • Amazing Service and Friendly staff

    by mohamed20x on 2019-09-11 07:32 am

    I stay in The Bentley in London at least 6 times a year. It's by far my most preferred hotel in Indonesia's when I come for work or pleasure. Simply amazing staff and shiny clean rooms. George at the reception is always extremely helpful.

    Owner Response

    Dear mohamed20x,

    Thank you very much for such a lovely five star review. We are delighted to read you enjoyed your stay more than once and keep coming back at The Bentley and the luxury ambience. Thank you for your kindest compliment on our team and their excellent service, I will make sure your kind comments are shared with my colleagues. This is greatly appreciated and we all look forward to giving you a warm welcome back again.

    Kind Regards,
    Eva Leigh
    Hotel Manager

    Eva L, Hotel Manager at The Bentley London, responded to this review

  • Lovely boutique hotel

    by sandrac457 on 2019-09-11 06:03 am

    I was really satisfied with my two nights here. Room was immaculate and bed extremely comfortable. Bathrooms may be a little dated but everything worked and it was well stocked and sparkling clean. Bedrooms are so quiet which is hard to find in London. I would have loved a bar or restaurant at night. There was one but it was closed but there are a host of restaurants just yards away. I would recommend this hotel as it's cosy, clean, quiet and great value for money. Staff were very friendly and breakfast more than adequate. I also had a facial in the spa and the quality of it was superb.

    Owner Response

    Dear sandrac457,

    Thank you for your excellent review!

    We delighted to read you enjoyed most aspect of your stay with us and in particular your room. Thank you for your wonderful compliments on our team. It goes without saying that I will be sharing your kind note with housekeeping team as they too will greatly appreciate this feedback. Our Malachite bar opens in the evening each night or drinks can be served in our lovely lobby area. In the meantime, we all look forward to giving you a warm welcome back again.

    With kind regards,
    Eva Leigh
    Hotel Manager

    Eva L, Hotel Manager at The Bentley London, responded to this review

  • 5* Perfect Stay at The Bentley

    by Jules T on 2019-09-08 06:31 am

    Specifically selected this hotel due to close proximity to Gloucester tube stop for easy access back/forth from LHR. Was super easy to find and we were delighted upon arrival for an easy quick (early) check-in so we could drop off bags, lock up passports in room safe and start our holiday in London. The front desk receptionists were fabulous on both check-in and check-out when they stored our luggage. We had a high floor room with huge window so lots of light. King bed was dreamy along with the quietness of the hotel we had best sleep ever. Big screen TV was appreciated as we relaxed after long days walking around London. But what was best was the amazing deep soaking spa bath. The bathroom was super clean and bath products excellent. There are quite a lot of cafes nearby and Stanhope Pub so super convenient to grab a meal near the hotel. Cannot say enough about the hotel - it was by far our best experience in London so far and I'll certainly reserve this hotel on my next trip.

    Owner Response

    Dear Jules T,

    Thank you for taking the time to post such a wonderful five star review following your recent stay here at The Bentley London!

    We pride ourselves in delivering exceptional service and amazing customer care and I am absolutely thrilled that you experienced both during your recent visit to London.

    Also, I will make sure to pass your kind words to all who you met for delivering exceptional service.

    I very much hope to have the pleasure of welcoming you back to The Bentley on many future occasions.

    Kind Regards,
    Eva Leigh
    Hotel Manager

    Eva L, Hotel Manager at The Bentley London, responded to this review

  • Champion Afternoon Tea!

    by kazb123 on 2019-09-07 010:17 pm

    This was a birthday treat to my husband from me: a trip to London with afternoon tea & a theatre visit...he thoroughly enjoyed his first ever 'posh' afternoon tea & the champagne was a great addition too! I've had many afternoon teas & this was definitely up there as a very good one! Lovely hotel, nice tea room & good service! The food was nicely presented & delicate, so we were actually able to manage it all & feel nicely content, rather than feeling stuffed or taking home leftovers, so quality over quantity I would say, but plenty for sure! A choice of teas, we had green & peppermint, in nice silver teapots. Basically can't fault anything & would return for sure!

    Owner Response

    Dear kazb123,

    Thank you for taking the time to share your feedback following your recent visit at The Bentley.

    I am delighted to learn that you had a lovely Afternoon Tea with your husband on this special occasion and please do pass on our best wishes to him.

    Our chef team work tirelessly to come up with an original and unique afternoon tea options and will be pleased to see your feedback.

    We hope to have the pleasure of welcoming you back again soon.

    Kind regards,

    Eva Leigh
    Hotel Manager

    Eva L, Hotel Manager at The Bentley London, responded to this review

  • Quiet Hotel - Fabulous Location

    by luxetrip on 2019-08-19 05:50 pm

    Very friendly and helpful staff! Room was ready upon arriving in the morning and room was spacious and clean. Nice amenities, too. Very quiet - sometimes we wondered if there were other guests in the hotel. While immaculate, the rooms could definitely use some upgrades - furniture were showing wear and tear as well as the bedding and mattress. Time to renovate!

    Owner Response

    Dear luxetrip,

    I am pleased to read The Bentley was the quiet hotel in fabulous location to stay for you while in London. Your kind words of appreciation have been shared with the entire team at The Bentley Hotel who were delighted to have you stay with us. In the meantime, we look forward to welcoming you back to The Bentley very soon.

    Kindest regards,
    Eva Leigh
    Hotel Manager

    Eva L, Hotel Manager at The Bentley London, responded to this review


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