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The Capitol Kempinski Hotel Singapore


    The Capitol Kempinski Hotel Singapore
 in Singapore

Reviews

TripAdvisor Traveler Rating:
187 Reviews
Latest TripAdvisor Reviews

  • Beautiful hotel

    by PaulaMaravilla on 2020-01-24 01:24 am

    I got a very good rate for a two night stay at Kempinski. It was a pretty good deal considering it was last minute and I expected a lot of other people flying in SG for the U2 concert. Although my boyfriend had a problem with his passport so he ended up getting left behind. Lol

    Anyway, I sadly arrived alone but I began feeling better when I arrived at our hotel. It is centrally located and just a few minutes walk from Raffles hotel as well. Kempinski is a heritage building that is tastefully restored to have a more modern and updated look. The entrance or lobby is quite small but well laid out. The lady concierge was gracious and sympathetic when I told her about my sob story.

    The hallways are maze-like and the entrance to the room seems like a long corridor which I thought is kinda useless. The room was very nice and comfortable enough although I wish there was more natural light or a big window.

    The bathroom is huge and comes with both shower and a bath. There's also a small TV beside the bath just in case you probably wanna soak and watch a show. The toilet was a favorite feature of mine because it warms the seat, lol.

    Here comes my absolute favorite part, the breakfast spread! Although not as huge as other hotels, you get more quality choices. There's curry, naan, egg station, dumplings, different kinds of berries/honey/cheese/bread/nuts. Unlimited supply of bubbly! Mimosas all you want.

    Overall, beautiful hotel in a wonderful location. There were a few kinks but still enjoyed my stay.

    Owner Response
    Dear PaulaMaravilla,

    Thank you very much for taking the time to share a review of your experience with other travelers on TripAdvisor. It is a joy to receive your generous comments about our hotel, and even more special to read about how our team takes it seriously our mission to ensure every guest leaves with only the best memories.

    We certainly look forward to being part of many more memories and hopefully next time your boyfriend can join you! :)

    Warm regards,

    Ruth Arias
    Quality Manager

    SG_CapitolKempinski, Manager at The Capitol Kempinski Hotel Singapore, responded to this review

  • Second time with again incredible experience

    by mgf_life on 2020-01-22 02:41 am

    I've already been to The Capitol Kempinski Hotel back in December 2018 and had an incredible time. The entire interior is based on the colonial style of the building with modern and luxury elements perfectly included. Throughout the various categories of rooms and assemble areas this concept is harmonious and consistent. You feel the quality and passion for detail.
    We were dining at 15 Stamford on their opening event on 20 December 2018. That night, I experienced a next level of taste. That's why I came back there this week. Again, I had a lovely and very delicious dinner. Outstanding food was the smooth foie gras and the on the point wagyu beef steak, completed with creatively mixed cocktails from the bar. The service has been to the high standard which I'm used to in Kempinski Hotels.
    I can definitely recommend staying in The Capitol and dining in one of their various restaurants, especially 15 Stamford. I'm already looking forward to my next experience there.

    Owner Response
    Dear mgf_life,

    Welcome back!

    Thank you once again your great review and a perfect rating for our hotel!
    We are extremely happy that you had an enjoyable stay with us and had also a great dining experience at 15 Stamford by Alvin Leung!

    We look forward to welcoming you back here again!

    Warm Regards,
    Sebastien Mariette
    Managing Director The Capitol Kempinski Hotel Singapore

    CapitolKempinski, General Manager at The Capitol Kempinski Hotel Singapore, responded to this review

  • The most untrained employees I've ever seen.

    by AlTil1 on 2020-01-20 09:32 pm

    Don't choose this hotel if you have any requests as extra bed, or decide to go with your children, or need a taxi. Or anything except what it actually already there in the room. No additional requests.

    Firstly, at the booking stage we requested an extra bed for our 4 YO son. It was confirmed by the hotel. During check-in we asked about an extra bed, they said there is a sofa bed, which we can use as extra bed, they just need to make it ready. We mentioned to the reception staff that it is really, extremely important that they make it, and they reassured us everything will be ok by the time we are back from dinner. We came back at 11PM. By the way there was no employees at the desk for 7-10 min. We asked again whether it is arranged, and again were reassured that everything is ready for the kid. Well, guess what, it was not made. They had 7 hrs to arrange it, and there was nothing ready in the room. I have to mention it was not a standard room, we paid a lot for this stay and was expecting at least some kind of a service from Kempinski. Why do I need to go back & forth and ask 5 times about the extra bed we requested during the booking stage? Why your employees lie to my face about everything being ready and still not being able to put on bed linen within 7 hours?

    Moreover, we ordered a taxi on the day before our departure. In the morning there was no one at the reception again, and we had to wait for 10 min for someone to come. I must admit that yes, it was 6:30 AM, but it's a 5 star hotel for God's sake! Fortunately for us, after some time taxi arrived and we finally left this horrible place. Me and my family are quite often visitors at Singapore and had much more pleasure staying at Fullertone, even if the hotel has older infrastructure, Pan Pacific, Mandarin, or basically any other hotel than this.

    Owner Response
    Dear AlTil1,

    I write today to first and foremost thank you for choosing The Capitol Kempinski Hotel and for kindly taking the time to offer us feedback concerning your experience with us.

    Please accept my sincere apologies for the unpleasant experience and for not delivering our promise regarding your request for an extra bed.
    Rest assured that I have discussed the feedback you so kindly brought to my attention with our team to ensure that excellence remains the goal of everything we do at our property.

    We would be delighted to have an opportunity to show you beyond just words of our commitment to guest feedback and hence, hope to have you visit us again in the future.
    Thank you once again for your valid and helpful feedback.

    Warm Regards,
    Sebastien Mariette,
    Managing Director The Capitol Kempinski Hotel Singapore

    SG_CapitolKempinski, General Manager at The Capitol Kempinski Hotel Singapore, responded to this review

  • Wonderful Experience

    by FSchenk on 2020-01-17 05:56 am

    Stayed at the Kempinski for the weekend and had an amazing stay. Started off with a delicious breakfast before exploring the city. The service in this hotel is great and all employees were friendly and assisted in any matter. Surely a place to return the next time I visit the city.

    Owner Response
    Dear FSchenk,

    Thank you so much for your great review and a perfect rating for our hotel! We are extremely happy that you had an enjoyable stay with us.

    We sincerely hope to welcome you back here again.

    Warm Regards,
    Sebastien Mariette
    Managing Director The Capitol Kempinski Hotel Singapore

    CapitolKempinski, General Manager at The Capitol Kempinski Hotel Singapore, responded to this review

  • Impeccable service

    by arthursiew on 2020-01-14 08:41 pm

    This was my first time staying at the Capitol Kempinski and it won't be my last. The service was very personal. From the doormen who escorted my grandma to our room when she came back alone to the staff at reception who promptly assisted our every need, we were very pleased with the level of detail. The location was also excellent. You can get to most places within a few MRT stops away or a quick Grab ride. The room was also modern with comfortable beds, not to mention the spacious bathroom. The breakfast was also well stocked. There was a variety of local food, which made my stomach dance every time I came down for the food. All in all, my stay can easily summed be summed up - my favorite hotel in Singapore so far.

    Owner Response
    Dear arthursiew,

    Thank you so much for your great review and a perfect rating for our hotel! We are extremely happy that you and your family had an enjoyable stay with us.

    We sincerely hope to welcome you back here again.

    Warm Regards,
    Sebastien Mariette
    Managing Director The Capitol Kempinski Hotel Singapore

    CapitolKempinski, General Manager at The Capitol Kempinski Hotel Singapore, responded to this review


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