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The Capitol Kempinski Hotel Singapore


    The Capitol Kempinski Hotel Singapore
 in Singapore

Reviews

TripAdvisor Traveler Rating:
105 Reviews
Latest TripAdvisor Reviews

  • Pride and Gem of Singapore - Service Excellence

    by MasterCraftsman33 on 2019-08-19 04:09 am

    Me and my wife would like to share what a wonderful experience we had staying at the Capitol Kempinski. Our fabulous experience was especially made wonderful by Mr. Joshua Chan, who has patiently served us since our arrival. A personalized card was also hand-written by him to congratulate us as well as wishing us a happy marriage. Late in the evening, a slight minor short-circuit occurred in my room, which disabled all electricity in the room, caused by the electric kettle. The lights were still on though, and phone line was still workable. The electrician came immediately upon being notified, helped sort out everything, and gave a new kettle. most impressive is that he tested the kettle to ensure it was working before handing it to me. To me, this is service with a heart, and service with talent. We also left our phone charger at the hotel, which was well returned, wrapped in a nice plastic as though it was a new item, and the nice lady at the counter was patient and courteous through out. Well done Capitol Kempinski. Kudos for taking service and hospitality to the next level.

    Owner Response
    Dear MasterCraftsman33,

    Thank you for your perfect rating! We are glad that you had an enjoyable stay with us and that our team had made a memorable difference in your stay. We look forward to welcoming you back to impress you further!

    Warm Regards,
    Christian Gurtner, Managing Director
    The Capitol Kempinski Hotel Singapore

    TheCapitolKempinski, Managing Director at The Capitol Kempinski Hotel Singapore, responded to this review

  • An amazing hotel with superb staff that make the difference!

    by rustamibr on 2019-08-19 02:31 am

    We have stayed for 7 nights in this excellent hotel, and felt immediately at home once we arrived, since the staff have met us with a smile and demonstrated professionalism in every aspect.

    The property itself has rich history and is located in two historical buildings that have been renovated to perfection! Rooms are impeccable and are extremely convenient.

    Breakfast buffet is of high quality, and I am super glad that it has been included in our room rate, as we had breakfast every morning in the hotel with pleasure.

    But the real gem of this property are the staff - the ladies in red, doormen and duty manager Ummar who deserve all the praise in the world.

    We have somehow left behind an envelope with over 1000USD in it inside the safe box of our room, as it got stuck between the sections and we just didn't notice that it was left behind, until we were inside the plane on our way back home. I have immediately emailed and called the property from the plane ( thankfully the airline had wifi connection ) and their replied that they could not locate the envelope.

    This morning I received a called from duty manager Ummar, who has advised me that they located the envelope, and that they have already arrenged a Western Union cash transfer, so I can pick up the money at my home country.

    I once again thank the whole staff of Capitol Kempinski Hotel for fantastic work - this is the reason, why guests remember their stays and want to come back again to the same place without hesitation and rest assured, when back in Singapore - I will stay again only with you guys!

    Owner Response
    Dear rustamibr,

    Thank you for your perfect rating! We are glad that you had an enjoyable stay with us and that our team had made a difference in your stay. We look forward to welcoming you back to impress you further!

    Warm Regards,
    Christian Gurtner, Managing Director
    The Capitol Kempinski Hotel Singapore

    TheCapitolKempinski, Managing Director at The Capitol Kempinski Hotel Singapore, responded to this review

  • A significant jewel in the heart of singapore

    by 548katerinal on 2019-08-18 08:45 pm

    We stayed in the Capitol Kempinski in August 2019 ...we were two couples that had our anniversary..!The moment we stepped our foot our receptionist miss Stella welcomed us with the best way!The rooms were comfortable with a luxurious bathroom and very chic design!When we came from our walk we found two cakes waiting in our rooms wishing us happy anniversary!!The breakfast of the hotel is satisfying for every taste and there is a great variety of restaurants in the area arcade of capitol kempinski ...!Everything in the hotel and outside looked really new so i think maybe a renovation took place !!Having a late night flight back home the hotel offered us a shower room to freshen up before we leave and also arrange a birthday surprise for one of us with champange and sweet cakes!!!We were really touched by the behaviout of miss Stella at the front desk that is so helpful and so friendly and would like tocongratulate the hotel for having such a great represantation !!

    Owner Response
    Dear 548katerinal,

    Thank you for your perfect rating! We are glad that you had an enjoyable stay with us and that our team had made a memorable difference in your stay. We look forward to welcoming you back!

    Warm Regards,
    Christian Gurtner, Managing Director
    The Capitol Kempinski Hotel Singapore

    TheCapitolKempinski, Managing Director at The Capitol Kempinski Hotel Singapore, responded to this review

  • Mrs

    by morganela06 on 2019-08-14 08:02 am

    We stayed 2 nights in Kempinski Singapore and it was fantastic ! The staff on reception is very friendly and upgraded us to a suite , the room was ready on our arrival and we enjoyed all minutes of stay. It is excellent renewed historical building in a quite district . The only thing which was disappointing is breakfast . We stayed previous days in Marina Bay Sands which is quite big hotel (2700 rooms) but breakfasts there were excellent : fresh, well cooked and fast services . We expect that breakfast in kempinski should be fantastic however it was not . It is good but quite standard . Services are slow, you need to remind several times to bring something ordered , the food under menu is not hot enough and looked like cooked in advance .
    It is not what you expect in such kind of hotel .
    But the overall experience is very positive and it is the nice place to stay in Singapore

    Owner Response
    Dear morganela06,

    Thank you for your feedback! We sincerely apologise for the lapse in service and quality of the breakfast. Please be assured that we will continue to improve in our service standards and delivery of the finest quality of food for our guests. We hope that you had a pleasant stay with us nevertheless and we look forward to welcoming you back to impress you better!

    Warm Regards,
    Christian Gurtner, Managing Director
    The Capitol Kempinski Hotel Singapore

    TheCapitolKempinski, Managing Director at The Capitol Kempinski Hotel Singapore, responded to this review

  • An Exemplary Customer Service

    by G111007 on 2019-08-05 05:22 pm

    If anyone has to experience what an exemplary true customer service is.... stay @ The Capitol Kempinski Hotel in Singapore.

    Check-In experience:
    In the last 25yrs of travelling across the globe, having stayed at various places, I must admit, we never experienced such an heartwarming welcome. A very special thanks to the "lady in red", duty manager "Carolina". She's one of the best ever executive I have met in last 2.5 decades.
    She not only made the check in experience fantastic but with her vast knowledge about the place, history of the hotel and enthusiasm shown in taking us around, explains how passionate a person about her workplace.
    In addition, she's a very kind person who goes that extra mile to make customer stay very special with some surprises[ being a birthday month, we were treated with a token of surprise]

    Staff experience:
    1. Concierge is very prompt and responsive
    2. Housekeeping is efficient
    3. In room dining is quick and fabulous

    Dining experience:
    1. Special thanks to Jenny who takes care of Buffet Breakfast and Cafe Lounge. Her customer service approach is fantastic
    2. Bar is a visually appealing place, definitely a place to sit and chill out

    Interiors and other amenities:
    1. The newly renovated hotel is luxury at its best. The minute details taken care in terms of design and aesthetics are simply superb
    2. Salt water relaxation pool offers a different experience compared to conventional pools.
    3. The terrace room offers a spacious balcony
    4. Bathroom is quite big...

    Special Thanks to Mr.Stefan Helwig, a front office manager who's leadership is seen in the form of "Excellence in Everything"..

    Good job everyone. Keep up the momentum and I shall surely visit this place again.

    Cheers
    G

    Owner Response
    Dear AryGuru,

    Thank you for your perfect rating! We are glad that you had an enjoyable stay with us and your kind words to our team will be highlighted to them. We are pleased that they have made such a difference in your stay and we look forward to welcoming you back!

    Warm Regards,
    Christian Gurtner, Managing Director
    The Capitol Kempinski Hotel Singapore

    TheCapitolKempinski, Managing Director at The Capitol Kempinski Hotel Singapore, responded to this review


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Book by Phone: +1 866 670 3764
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