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The Capitol Kempinski Hotel Singapore


    The Capitol Kempinski Hotel Singapore
 in Singapore

Reviews

TripAdvisor Traveler Rating:
219 Reviews
Latest TripAdvisor Reviews

  • Wedding night stay amid covid19

    by Justin C on 2020-03-29 02:31 am

    Service is top notch! Everyone was genuinely so warm and attentive during our stay.
    We got a room upgrade for our wedding night stay, the was luxurious and spacious.

    Breakfast wow. You get a selection of ala carte dishes and a buffet for pastries, fruits and charcuterie. Did I mention champagne is complimentary? Loved the kempinski signature bread and granola. The chef surprised us with a free 100gram bag when we asked if they sell their own granola.

    Thoroughly loved our stay, and we're already thinking of coming back again

    Owner Response
    Dear Justin C,

    Greetings from The Capitol Kempinski Hotel Singapore! I trust my email reaches you well.

    I write today to thank you for your kind feedback concerning your experience at our hotel.
    It will be my pleasure to ensure our team receive your kind praises as I am convinced they will be much encouraged by them. My team and I certainly look forward to being part of many more memories during your future visits and would be a great honour to welcome you back to our hotel.

    Kind regards,

    Matthias Al-Amiry
    Managing Director, The Capitol Kempinski Hotel Singapore

    SG_CapitolKempinski, General Manager at The Capitol Kempinski Hotel Singapore, responded to this review

  • Posh stay

    by ArvindS1069 on 2020-03-29 00:00 am

    Booked a terrace room but got bumped up to a lovely executive suite. Was classy and posh, most importantly clean. Food and necessities were just nearby, very comfortable. Joshua made our stay very comfortable as well, pleasant guy who was lovely to talk to!

    Owner Response
    Dear ArvindS1069,

    Thank you for your fantastic rating and review for us.

    We take note of your generous compliments to Joshua and we will be sure to pass on your lovely comments to him as well.

    It has been a pleasure having you as our guest. We look forward to many more opportunities to welcome you back to the hotel.

    Warm regards,

    Matthias Al-Amiry
    Managing Director, The Capitol Kempinski Hotel Singapore

    SG_CapitolKempinski, General Manager at The Capitol Kempinski Hotel Singapore, responded to this review

  • Excellent customer service

    by Nicky S on 2020-03-21 08:20 pm

    I was booked to stay in this hotel in March but due to covid 19 was unable to do so. The customer service I recieved from the hotel was excellent. They made it very easy to cancel my booking and have agreed to refund the cost of my stay. Thank you so much for your help and support. I am very sorry to have missed the opportunity to stay in your hotel but I will not hesitate to book with you again in the future

    Owner Response
    Dear Nicky,

    Thank you very much for taking the time to write a comment about our Reservations service.

    We hope we can welcome you in our beautiful property in the near future.

    Warm regards,

    Matthias Al-Amiry
    Managing Director, The Capitol Kempinski Hotel Singapore

    SG_CapitolKempinski, General Manager at The Capitol Kempinski Hotel Singapore, responded to this review

  • Faultless

    by ntlberry on 2020-03-20 01:00 am

    Every interaction with the staff from the minute that I entered the hotel until the moment I left was warm, welcoming and professional.

    The room was meticulously appointed, as would be expected, but that is really just the start of the experience. Management shows great initiative bu pre-empting the desires of its guests, from small touches like remembering favourite seats in the restaurant to providing goodies from the mini bar at no charge.

    This is a special hotel that makes its guests feel more than just lucky to be staying at such a place, but as members of its family for however long this happens to be your home.

    Truly faultless from excited start to reluctant finish.

    Owner Response
    Dear ntlberry,

    Greetings from The Capitol Kempinski Hotel Singapore! I trust my email reaches you well.

    Thank you for taking the time to provide us with a wonderful review following your recent stay. Your feedback and recognition of our team in their efforts to provide exceptional service is highly appreciated. It was indeed our pleasure to have you as our guest and we look forward to welcoming you back soon to our hotel.

    Warm regards,

    Matthias Al-Amiry, Managing Director
    The Capitol Kempinski Hotel Singapore

    SG_CapitolKempinski, General Manager at The Capitol Kempinski Hotel Singapore, responded to this review

  • Very quiet because of virus, some minor hiccups but not deal breakers....

    by 520cherieh on 2020-03-19 04:07 pm

    Very good - lovely presentation of the property. Breakfast good but served luke warm dishes and trainee who only had our table to worry about still managed to completely get our breakfast dish that we ordered wrong. It happens BUT when you are the only customers and you repeat 3 times what you want and its still wrong is mildly frustrating to say the least. This experience and the Alvin Leung experience is what led us to our overall rating. Excellent is perfection and we did not experience this as such. We are not overly hard on ratings but I find lack of attention to customer specific requests in an environment with zero competing customers frustrating. Chap at the front door (the older man) was always super friendly and genuinely happy to see us coming and going always brought a smile to our faces. Young lady in the club lounge in the evening was also lovely. She had a super human personality in being a bit clunky and self deprecating because she wasn't perfect. We loved her down to earth approach to herself. Jack the young server was interesting to converse with and offered some amazing insights on life for the young Singapoean with his interesting stories of expectations for the up and coming youth. Would we come back? YES YES YES. Singapore as a country could teach the rest of the free world how to live, learn and behave as humans....
    Didnt use the pool as we were out of the hotel exploring, however, the sheer size of the pool and pool area didnt not prompt us to want to use the area - way too small, however, given the heritage status of the building choices in space for a pool area would have been limited when planning this part of the hotel.
    Immaculately presented property.

    Owner Response
    Dear 520cherieh,

    Greetings from The Capitol Kempinski Hotel Singapore!

    Thank you for your great feedback and we are glad to know that you had a great stay with us.
    On a similar note, rest assured that none of our guest feedback is overlooked and your comments have already been discussed with the relevant leaders to ensure the consistency of excellent experiences for all our guests.

    Additionally, thank you for identifying the team members who played a more remarkable role in creating beautiful moments for you.

    It would certainly be an honour to welcome you back should you wish to visit our property again.

    Warm Regards,

    Matthias Al-Amiry
    Managing Director, The Capitol Kempinski Hotel Singapore

    SG_CapitolKempinski, General Manager at The Capitol Kempinski Hotel Singapore, responded to this review


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International Numbers

Austria 08000706176
Belgium 080081830
France 805542721
Germany 8007241217
Ireland 1800995320
Italy 800979444
Netherlands 08000200956
Norway 80054304
Spain 900814719
Switzerland 0800001798
UK 8009179622
Book by Phone: +1 866 670 3764
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