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The Sam Houston Hotel


    The Sam Houston Hotel
 in Houston
    The Sam Houston Hotel
 in Houston

Reviews

TripAdvisor Traveler Rating:
712 Reviews
Latest TripAdvisor Reviews

  • Poor customer service

    by wxc on 2019-12-08 11:00 am

    Stayed recently.

    Convenient downtown location.

    Disappointing customer service particularly from management. Bar staff appeared disinterested.

    Room was nice and clean although despite requesting an early check in we still not gain room access until 4pm.

    Quirky and nice building, but front of house staff need to learn more hospitality skills.

    Owner Response
    Thank you for bringing these matters to our attention. These matters are thoroughly being investigated and will be corrected. Please forgive us for our subpar service.
    We hope that you will give us another try in the future. Have a wonderful week.
    Yours in Hospitality,
    Schwanna

    SchwannaFerguson, Manager at The Sam Houston, Curio Collection by Hilton, responded to this review

  • Comfortable stay, great staff

    by PhilCROCNY on 2019-12-07 03:45 pm

    Stayed two nights and was really impressed by the Sam Houston. Found my room to be very comfortable, including the pillows (and hotel pillows are usually the worst). Nicely updated bathrooms, good technology. Staff at all levels were excellent and friendly. Valet was quite responsive (very efficient mobile interface to request your car). My only word of warning. On my last night (Friday night), there was a party happening somewhere at the hotel, but on the 10th floor, the music was very loud and the bass caused my room to actually vibrate slightly. It did conclude by 11pm, but I was surprised it was so loud and with a 7am flight the next morning, I would have hoped to get some extra sleep. I can look past that, however, as everything else was very positive.

  • One of the best!

    by Timothee_LaJeunesse on 2019-12-02 11:18 am

    This is one of my favorite hotels, anywhere but as someone who lives in the suburbs of Houston, I generally only stay at The Sam Houston Curio Collection when I am going into the city for some fun and festivities. The staff are always so welcoming and affable, from the valets, doormen, front-desk clerks and all the rest. I will continue staying with them for many years to come.

    Owner Response
    Dear Timothee,
    It was truly an honor to host you. We are pleased to know that you had a great time in our hotel.
    We are very thankful for your kind feedback! We hope that you will return soon.
    Best Wishes,
    Schwanna

    SchwannaFerguson, Manager at The Sam Houston, Curio Collection by Hilton, responded to this review

  • Impeccable Experi3nce

    by lafayettehowell on 2019-12-02 11:10 am

    An overall treat to stay at the Same Houston. The rooms are smartly decorated with a thoughtful feel. For example, the room layout was easy to navigate and did not feel tight and constrained. The bathroom fixtures are beautiful and the water pressure was even and consistent with shower heads you can adjust with ease.

  • Not the quality expected.

    by DennyInTexas on 2019-12-02 08:57 am

    The room had a very musty smell. The tempurature control for the a/c did not work properly (great room for a polar bear). Would not consider the room a deluxe room as listed, at least not by my standards. Would classify as a 3-star hotel.


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