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Waldorf Astoria Edinburgh - The Caledonian


    Waldorf Astoria Edinburgh - The Caledonian
 in Edinburgh
    Waldorf Astoria Edinburgh - The Caledonian
 in Edinburgh

Reviews

TripAdvisor Traveler Rating:
4850 Reviews
Latest TripAdvisor Reviews

  • Luxury stay

    by 776Ami820 on 2019-12-12 10:59 am

    This is an amazing hotel. The staff make you feel very welcome and valued. They are friendly and caring and clearly proud to work here. I would rate the customer service here 100%. The food is superb, the rooms luxurious and I can't wait to return!

  • Absolutely perfect hotel

    by helenpO1926YJ on 2019-12-11 010:34 pm

    Recently stayed at the Waldorf Astoria in Edinburgh for 3 nights to celebrate my special birthday. Absolutely beautiful hotel. The staff were so friendly, accommodating and polite. The bar area is beautiful. We ate in the hotel restaurant for breakfast and for dinner which again was perfect. Great location for sightseeing. Reception staff and welcoming staff very informative. We had a family room with our 2 teenagers and we had plenty of space. Thoughtful touches everywhere. Lovely pool too for a swim. Get a return tram ticket from the airport as it is just so easy. Will definitely return. Thank you to the whole team especially Willie for his kindness and advice on where to visit. 10/10.

  • Fabulous Stay

    by X7301CXnicolam on 2019-12-11 12:52 am

    We loved our stay at The Caledonian. The staff were extremely welcoming, friendly and helpful, and the decor, ambience and facilities superb. We were delighted to be upgraded to a castle view room, and by our surprise gifts from the hotel also. Breakfast was excellent, the whisky selection and friendly staff in the Caley Bar were second to none, and the service we received couldn't have been better - especially from Henry on the concierge team, Ciaran/Kieran (sorry, I didn't get the correct spelling) in the Caley Bar and the housekeeping lady who cleaned room 306 on Monday. We will absolutely be returning to The Caledonian, and recommending it to others.

    Owner Response
    Dear X7301CXnicolam,

    Thank you very much for your wonderful feedback.

    What a treat to be upgraded to a Castle View room! It certainly make a difference seeing it all lit up in the evening.

    It is fabulous to hear how well you were looked after by our team, I will be sure to let them know.

    I hope that we will be able to welcome you back in the future.

    Best regards,

    Dale MacPhee
    General Manager

    GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

  • Christmas Break

    by andymZ1405UZ on 2019-12-11 09:47 am

    This was our 4th stay at the Waldorf in Edinburgh and as usual it was extremely enjoyable, as expected. The service was exemplary; all staff were courteous, friendly and helpful. We will no doubt be back in the near future.

    Owner Response
    Dear andymZ1405UZ,

    What a pleasure to hear from you.

    Thank you for staying with us once again.

    As always I am delighted to hear that our team members made you feel so welcome.

    I have no doubt that we will be welcoming you back in the New Year!

    Best regards,

    Dale MacPhee
    General Manager

    GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

  • New Name: Same Great Hotel

    by inneryne2016 on 2019-12-10 12:55 am

    A classic hotel that seems to be attempting to live up to its Edwardian past. It is old-fashiondly charming. The service from senior staff is impeccable .....unfortunately marred by the fact that many new, seemingly untrained, staffers come and go. The Concierges may be the best in the world. They can help you with anything!

    Owner Response
    Dear inneryne2016,

    Thank you for choosing to stay with us.

    I am delighted that you were able to appreciate the wonderful history of this beautiful building. I hope that you were able to partake in our weekly history tour? If not, be sure to plan your next stay over a Thursday at 4:30pm.

    We certainly believe are concierge team are the best - they will be thrilled to hear that you think so too.

    Hopefully we will be able to welcome you back in the New Year.

    Best regards,

    Dale MacPhee
    General Manager

    GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review


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